Subway

I live like five minutes away from this subway so I go often since it’s close but each time I regret it because the service is freaking horrible! This one guy that is always there at night when I go has zero concept of customer service. I don’t want you to smile and be my best friend but seriously you could make eye contact and not sound so damn irritated that your making this simple sandwich. He speaks in a very low annoyed tone. All his questions while serving me are correct and by the book but with the worst attitude. Not to mention unknowledgeable about what they serve and unwilling to find out for you. Just saying ‘I don’t know’! And if you ask for alittle extra he ignores you. I get the veggie. I want to actually have veggies on my bread dude!
We all hate our job but dude it’s your job. I work in food service and I would never speak to people like that. Especially because I don’t want to be treated that way. I’ll take an extra drive just so I never have to go to this subway ever again. Hire new people cause that is just terrible. If I could I’d give this no stars. Negative stars just based on customer service.

What is up with the people that work here? I asked for napkins because it wasn’t included in my bag and was given the nastiest look along with some other sour older looking women making the sandwiches (one girl’s name was Molly). It was only the three of us in there so it we couldn’t have been bothering them.

Have come here multiple times and have always had great service. The people working here when I’ve come have always been quick and efficient while also being friendly! One of the female workers is exceptional! She could make sandwiches in her sleep I’m sure. Also, I LOVE THE RED DOOR! :)

My hat goes off to the girl working the sandwich line tonight. The shop was super busy, mainly because the customer ahead of me had four separate orders at once, including one where she requested that her footlong sub be cut into three separate sections. This employee kept her cool and still managed to move at lightning speed. The guy working with her was either new or just reacting to the stress of the long line of customers which was quickly growing past the front door, because he kept pausing and asking people to repeat themselves. While this unfortunately slowed things down considerably, kudos to both of them anyway, because I couldnt have done a better job. Especially, since the male coworker had to act as both sandwich preparer and cashier. I commend them, but especially her for taking the lead and keeping everything flowing. My only beef is with Subway itself for making their employees cut each pepperoni and salami slice individually whenever they assemble a pizza. Why can’t the meats come precut? Sure would save time!

I’ve been here before and had bad experiences here before, but when Hearthstone is closed whatcha going to do?
I heard the little girl who was making the sandwich before mine get confused and ask the same question a few times. She also quit at one point to go answer her cell phone. I watched her not change her gloves after touching the oven/​oven tray/​phone. (I was starving! and willing to risk it)
I clearly stated my sandwich order and we were all good until I asked for «One line of Creamy Sirracha Sauce» and watched as she went back and forth with the Chipotle Sauce. When I pointed out the error she turned to the other girl and they tried to scrape it off the melted cheese like I wouldn’t notice.
I waited a moment to see if they would offer me a fresh sandwich and when they didn’t I casually strolled out, giving them enough time to offer me a fresh sandwich. They didn’t.
HEB is just around the corner.

This neighborhood Subway saves the day at least once a week.
There’s not much you can do wrong at a sandwich shop in my book.
This location has a few ladies that have my taste down and others you have to crack jokes just to get a smile out of them.
I know they get busy and most times frustrated with picky customers, but they need to lighten up! Its just sandwiches ladies!
That’s all I have to say about this Subway.