W.E.Care Optometry

I am surprised by the bad reviews! I called and got an appointment for the next day, I showed up and I was seen immediately. The employees were very friendly and the Dr was excellent, she did the exam thoroughly and didn’t try to sell me anything I didn’t need or want. I was out of there in 15 minutes with my contact lens prescription in hand! I already ordered and received my contact lenses online from another company using my prescription from here. I had no issues whatsover.

Had a terrible terrible experience! Have left 3 voicemails in 3 weeks to get my verified contact prescription (they let me try them for a week with the instructions to call after a week if I like them, and they would verify the prescription so I could order them). I have showed up in person one week after trying to call during my lunch break and was scolded by staff for not calling (which was infuriating because the week before I had called & left a voicemail, had called again and not gotten anyone, so decided to head there in person). During the last voicemail today (this is now Monday for week 3), I even verified to make sure that my voicemail went through by listening to it with their press-​1 option. The physician is amazing though. She had no idea! She walked by when I was trying to explain to the staff it’d been 3 weeks, and if they had any testers. The staff tried to charge me a $ 20 fee but the doctor stepped in and stopped it, since she felt awful about her staff. She say me in the room and got me contacts, and double checked my eyes. She was so wonderful and helpful. I had to give 3 stars because the doctor is so worth it, but staff difficult.

Getting an appointment is almost impossible. And once you do you wonder why you bothered. Very inconvenient especially on weekends. Trust me take your business elsewhere.

Horrible, horrible, horrible experience! I will 110% NEVER go back here again, and will be sure NONE of my friends or family go here.
First, I had to wait over FORTY minutes just to be seen, EVEN THOUGH I had a scheduled appointment! When I asked the doctor about this after I was FINALLY seen, she offered NO apology or explanation (meaning this is regularly practice here). If you have a lot of time to waste, that might work for you, but my time is far too valuable to waste. Isn’t the whole point of having an APPOINTMENT so that you actually get SEEN at that time, anyway?
Secondly, I get sent home with one prescription, and then when I go t order my contact lenses online I get emailed an entirely different prescription than what I was sent home with. When I asked which one is correct, they tell me the one they emailed to me was. When I asked why I was even sent home with a separate prescription they literally tell me «I honestly don’t know. It could of [sic] been an old one.» When I checked this newer prescription against one that I received at my previous optometrist, it shows that my vision has gotten better – which at my age, and with my astigmatism, is not possible.
Next, when I called to make my appointment I made it under the impression that this was part of Target optical. Wrong – their office is simply located within their building, but is NOT Target optical.
And lastly, they are INCREDIBLY overpriced for an optometrist office/​visit. I could have received SIGNIFICANTLY better service AND an actual accurate prescription if I had gone elsewhere, for a BETTER price. Because of the inaccuracy in my prescription I’m now left to see ANOTHER optometrist to receive the correct prescription. At least now I know I’ll get an accurate prescription for a decent price, and be seen in a respectable and timely manner.