All Star Glass

I got my Toyota Corolla 2013 windshield replaced just in 45mins! I had great service and great care. Thank you very much

Just got Miguel to install a new rear window. This is a review only on my service up to window installment and will update on work product after it’s been used/​tested if necessary. My experience with their call center as well as Miguel was excellent. The customer service provided was prompt and friendly. The only con is that they quote a 4 hr window kind of like the cable guy. Otherwise, Miguel was friendly and gave me some pointers on how to maintain the glass for the next few days e.g. don’t bring it to a power wash, let the glue sit for the day if possible, etc. We called on Sunday and they were out here by the next day. Awesome! I would highly recommend them.

All Star Glass, I love you!
You know what sucks? Getting your new car broken into.
You know what makes it feel a whole lot better? A sympathetic person fixing your car quickly for a great price.
No one else in the area could make time for me within the next 4 days or so. At the last minute, the manager at All Star paid one of her guys extra to come out the next day for me at the end of his shift. Seriously? Going out of your way for your customer, and treating your employees well? Unheard of!
Unexpected surprise that the repair guy, at the end of his shift, is a total sweetheart. Plus he put a lot of care into making my car better. He was super professional, nice, vacuumed out my favorite sweater which had glass all over it. My car is pretty again! Yayyyy!

«Big-​Z» from all-​star glass did a great job on my windshield chip. Even cleaned the whole windshield afterwards!

My Dad was in town for a few days visiting from Chicago and because I wanted to give him a truly authentic San Francisco experience I took him to the Mission so I could have my car windows busted in by motherf*ckers while we attended an indie film screening.
Welcome to the Bay area, Dad… home of the Warriors and (subsequently) window bashing butt holes.
Now, before I wax poetic about All Star Glass (specifically their super prompt and friendly technician, John), I want to take this opportunity to put a gypsy curse on the bung that broke my ish… May the burning, vengeful fire of 10,000 bottles of Sriracha infest every BM you even think about for the rest of your mediocre life. Amen… or however is an appropriate way to end a curse.
Now, All Star Glass… These dudes are my homeboys and girls. Since multiple windows on my car were annihilated, the task of finding a shop that had or could get those windows in was a little tricky, and then finding someone who could do it quickly so I didn’t have to drive around with a Saran Wrap and duct tape window for 5 days was even trickier. Turns out, car window smashers are pretty strategic about which windows they’ll take down, choosing only the ones that are hardest to replace… f*ckers. But I’ll tell you one thing, I’ve never beer more grateful to not have a fancy car with a sun roof or anything extra like that before.
All Star Glass is based in San Bruno, but I didn’t need to leave my home to get my car fixed because luckily, they make house calls and the best part is that it doesn’t cost anything extra.
We called at 8am on Monday morning and got an appointment scheduled for an 8 – 12 appointment for the window repair the very next day. We also got a follow up call to double check on which windows had been broken, which was a blessing because my insurance company had written in the wrong window information and All Star Glass was able to correct it and make everything right.
On the day of the repair I got a call from John the technician about 20 minutes before his arrival to double check the address of my car (which my insurance also got wrong), to let me know when he’d be there (right on time at 10:00 am), and to let me know he had arrived so I could have over my vehicle for all the fixin’.
John was super sweet and even very politely commiserated with my window woes. I signed a little form once he assessed the damage, he told me he had all the info he needed already as far as my insurance goes, and let me know he’d be about an hour to repair all the windows, which was great because I had a bunch of work to do and this allowed me some time to dedicate to that.
Right at the 1-​hour mark I got another call from John that he had finished so I came back to get my keys, initial & sign a form, and thank him for his time. He even went so far as to put some special tape on one of the windows since I needed to drive my car later that day just to make sure it had stayed in place for the full time needed to dry.
Forget the Warriors… I’ll be cheering on team Windows from here on out.

Employees were very professional and on point. On time and was very fast. Highly recommend Miguel. Guy was cool.

This was my first experience with getting any glass work done and it was pretty good. I had the passenger side rear door window broken and needed to get it replaced.
I got a list of service shops from my insurance provider and doing a bit of research online, this one seemed to be the best.
I called them up and was able to schedule an appointment for the next day itself. The best part is that they come over to your place to fix it, which was great. They gave me a 4 hour window as to when I should be expecting them. So, the guy comes over the next day in the time window specified and within an hour he was done installing the new glass.
I was satisfied with their service and would definitely recommend them.

Very bad customer service. Was quoted one price initially for my driver side window. Technician shows up at my house next day and had the wrong glass. They say it will cost $ 50 more if I want the correct OEM glass, or I can take aftermarket for the quoted price. I explain to them I expect the OEM for the quoted price. Their mistake was not my mistake. After several calls back and forth, I agree to their offer to meet half way between prices just to get it done. Then I come to find out they can’t do the job at my house for some reason. Keep in mind the car was in a garage and has a driveway as well. Meanwhile I’m at work taking time out to get on the phone Everytime they call. My parents who I left the car with, had to drive the car to their shop, get dropped off back at home and then were picked up later to go back to the shop and pick up my car. In the end they cut off $ 25 from the originally quoted price. This I don’t think was sufficient. Not only did they quote me a price for one thing, then try to give me something else. They couldn’t even do the work at my house which was the main reason I chose them for the work. They inconvenienced my family who was doing me a favor. Made me walk out of meetings several times at work to argue with them over the phone. Only in the end to cut me a $ 25 discount? I feel this was very poor customer service. This review could have been 4 – 5 stars if they would have stepped up to their mistakes and made things right. But they chose to nickel and dime and argue. In the end, my car was done same day. When I get home from work, there was still small glass pieces on the outside of my door and a few in the car. Needless to say very disappointed. They turned a small, easy job into a big ordeal that inconvenienced many people and could have easily been avoided.

1. Don’t park on Fulton next to the GG park. It is filled with homeless crazy people that have nothing better to do then break windows. My car got broken into when I had nothing in it. NOTHING. Well I did have a bike rack in my trunk, but clearly the homeless people are also idiots not knowing that my bike rack costs $ 300. Glad they didn’t take it, but still not parking on Fulton EVER AGAIN.
2. I did some serious research when I was trying to find the most affordable glass installer. Car dealerships were theives, local glass places were all really expensive. All star glass was CONSIDERABLY cheaper than everyone else, and they came to me, they cleaned up the mess. The only drawback was that they were busy so my car had to sit windowless for almost 12 hours, BUT I am sure it had already been sitting windowless for probably days.
If you are doing research here it is in summary for my Toyota Highlander
Toyota: $ 500
local auto dealers: $ 300 – 500
All star glass: $ 210 (this includes a 10% discount for being a AAA member)

Great experience!
My driver’s window was busted open in downtown SF Saturday night, after some jerk went on a robbing spree hitting every car on the block.
I called All Star Glass on Sunday morning! I was actually surprised they were open and was greeted with the nicest and sympathetic person. She was able to answer all my questions and gave me a great quote, almost $ 100 less than what other people quoted me. Long story short, I got an appointment the next day.
John arrived within the time frame and worked quickly and efficiently.
–1 Star because I found leftover glass after he left.
Overall, great work and great customer service!

My rear passenger window (quarter glass) got smashed/​busted in on Wednesday 10/​29/​2014
in San Francisco on the night of the 2014 World Series for the SF GIANTS.
My friend, Andre from City Toyota referred me to All Star Glass. So this morning at 9:45 am I call to get a quote, gave Anna my car info and she scheduled my window repair appointment between 1:00 pm and 5:00 pm this afternoon.
Amazing service: The service tech John/​Jon arrived at my house at 1:15 pm. He finished the removal of my broken window, installation of my new window, and clean up of all the broken glass in my car by 1:35 … fast & clean job.
Thank you All Star Glass!!!

Having your car broken into sucks, but All Star made the experience as good as possible.
My insurance company recommended All Star, and they were great. I called at 10pm. The operators were sympathetic and kind. They gave me a window of 1−5pm the next day, and said it might be tough to find the right replacement glass (a quarter panel for a 9-​year-​old car). They called again in the morning to tell me they’d been able to find the glass at the dealership, and that they’d be able to honor the appointment.
When John arrived (a little before 1!) he was friendly, quick, careful, and competent, and even vacuumed up all the broken glass inside the car. The price was reasonable, and the mobile service let us continue to work instead of wasting hours at the dealership. Boo for petty criminals, but hooray for All Star!

All Star Glass is the way to go. My car dealer recommended I work thru them to fix my windshield and I am really glad I did. After a little shopping around I found that they had very reasonable prices and were available within a couple of days — unlike the two week waits I was being quoted elsewhere.
Miguel came early within the 4-​hr window and very professional. He took less than a half hour, explaining the work that had been done.
Not only great service – but the exact price I had been quoted. Not a dime over. Will go to them in the future (I hope not often though).

I love that they are mobile. I can’t take time off from work. I used another service before and they recommended All Star Glass. The operator was nice to deal with and gave me a $ 20 discount!!! Yay! i called at 10A and they got here at 245P and finished at 430P. Vacuumed all the broken pieces and the repair guy was real nice and explained the life time warranty on the window if it does not work.
Great Job! Use them!

I was very well satisfied with your installer. He did an excellent job. — Glen W.

I had my car window smashed in while at dinner and called up my insurance — which lead to a referral to All Star Glass.
I called to originally to make an appointment and the lady said they were booked up. However, she gave me the option to come into their office first thing in the morning to get it serviced. I wanted it done with, so I went at 8am the next day — and was in and out in about an hour. I was pleased with the results and it was pretty painless.
Overall the price was reasonable ($ 193.07 for a rear window).

So I finally scheduled another appointment, because believe it or not I do need my window that they managed to break and mess up the ordering of the glass (This is my 3^rd appointment btw to fix their mistakes). The guy actually ditched the appointment. I even called him and left a voice-​mail wondering where he was. Honestly didn’t think it could get worse… oh but even better! They take time to bother me during work to schedule ANOTHER appointment for the following day to make up for the ditched worker. Fine, whatever, I schedule for the following afternoon. Then the following morning they call me to CHANGE THE APPOINTMENT AGAIN.
Do these people honestly think I don’t have anything better to do but cater to THEM. I am so beyond frustrated.

Being a rookie dealing with car services, I like to think that all places are auto shops are sketchy. I was wrong. My first experience dealing with a cracked windshield left me as a happy customer. I’m with State Farm and they referred me to this place as a location that will cover the costs. I contact All Star Glass and speak with Joe, who was very professional with his service. He setup a conference call between the both of us and a state farm agent (to get more information about the crack).
I really like that they offer the service of coming to my work to fix my vehicle. This saves me a lot of time. When the driver arrived, he called me I met him outside. His name was Rich (or Rick) and was very friendly with his service and explained everything to me clearly. Very weird to say, but he’d be a fun person to grab a beer with. He was very energetic and was all smiles while I was there. He told me 45 minutes and 45 minutes later, he calls me to let me know my car is done. He even installed new winshield wipers for me ($ 18) which was perfect cause I needed new ones anyways. «Lifetime warrenty on the windows besides pebbles» Rich said with a smile, when he was all done.
I’m very happy with their professionalism and service of this place. I highly recommend!

I made a Unilocal account just to give these guys a good review.
I unfortunately got my car broken into via passenger side window, but All Star Glass made it an easy and seamless instillation.
Though, they gave me a rather long window in which they would arrive (1pm-​5pm), they came right at 1pm TO MY HOUSE! I was happy to not have to drive the car anywhere without a window. Enrique not only fixed the window in about 45 minutes, but when I arrived back to my car he had cleaned all the glass that was scattered on the floor and seats. I definitely recommend these guys!
Front passenger window was $ 193 total.

Please do not go with All Star Glass. Window repair services are a dime-​a-​dozen (even mobile ones), and ASG managed to botch scheduling for a simple job, thus wasting the half-​day I took off to have my passenger-​side window replaced after a break-​in.
Long story short — ‘Jo (e)’ and another rep weren’t able to answer simple questions about the deductible/​payment process when working with a Mercury Insurance claim.
Now in situations like these, I realize the Mercury adjuster has the final word, but with ’30 years of experience,’ you’d figure ASG would at least have some insight into the payment process. Guess not.
Either way, I couldn’t stand having a gaping hole on the side of my car any longer, so I resigned to the fact that I’d have to agree to their form of payment and call my Mercury rep later in hopes of getting reimbursed (she had left the office for the day), and confirmed an 8A-​12P appointment for the next morning.
This brings us to about an hour ago when I get a call from a third rep (Anna) asking if I’d like to schedule time.
What?
Apparently the two reps I had spoken with earlier couldn’t figure out a calendar from their backsides and didn’t actually put me down for any specific appointment slot. Glass had not been ordered and the morning was entirely booked as well, so instead of getting my window fixed and putting this entire frustrating break-​in situation behind me, I now get to sit down and rant on Unilocal to kick off this beautiful Tuesday.
Thanks, All Star Glass!
P. S. Check out Matthew D. and Melissa P.‘s reviews below. They also had cancellations. ³⁄₁₉ reviews citing no-​shows indicate a clear problem with basic administrative efficiency on ASG’s part.