The Shop

I brought my Honda Pilot in to have the front rotors and brake pads replaced. I brought in my own parts that I had purchased online and they did a great job installing them and charged me a very reasonable price.

This was my first time visiting this tire shop. I was happy and satisfied so far. I brought my 2011 Honda Odyssey for tires installation and the full synthetic oil change service. I picked this place because of the pricing. I called 2 other shops in San Bruno area. This shop offers the lowest price. They only charge $ 17 per tire, vs other store $ 24 and $ 27 respectively.
I first ordered my 4 tires via
, they have the best selections and price. One of the shops admit that they can’t price matching with
. Also, they don’t charge sales tax, but need to pay shipping. Still, I think it is still a better deal. Then, I have those 4 tires shipped directly to «The Shop». It only took like 2 days for shipping.
The next day, I got a call from Matt, who was nice and he told me my tires were there and ready to do the work for me.
So, I went to the store today and initially, Matt said it might take like around 1 hours 15 mins, but it ended up only 45 mins. That was good because sometime it might take longer than what they quoted you.
Also, the full synthetic oil change is another PLUS. They charge $ 55, some other shop is like $ 80. So, might as well. I have them to all that for me.
I would definitely go back again and thanks for the good service and please keep up your nice work.

Idiots work here. Just paid $ 2,100 for a paint job from another shop. Now I needed my tires changed. So I came here based on Unilocal reviews. Guess what? My driver side door looked like it hit some concrete wall after the door was swung open carelessly. The gouge can’t be touched up. The reviews are true, unless you’re their friend or some chick they can gawk on, they won’t take care of your car.

Really nice guys. Fast service. I got an oil change done, synthetic oil for about $ 60 which is a great price when other places charge $ 80-​$ 90. Also got my check engine light scanned for $ 25 and their diagnostic test is $ 45-​$ 80 which is the cheapest I’ve even found the service for. Definitely coming back for any other work done.

I always take my 335i to Matthel and The Shop. They make sure they take good care of your car. Make sure to make an appointment before you go. They’re usually on time and finish things quick.

These guys are freaking amazing. Popped my tire when I hit a curb a couple blocks away at like 9 at night and they were just chilling in the garage and I pulled in and asked if they could help. Not only were the closed but they did it in a timely professional manner and helped find a tire that would fit the car. Super friendly. Thank you guys so much. I Will DEFINITELY be back if I’m ever in the area again.

These are my guys for tire installations. I don’t trust anyone else… I don’t even know how many sets of tires I’ve burned through, but the prices are reasonable and the service is super timely. I am very fortunate that it’s midway between home and work.
Top tip: Call, make an appointment, and be there on-​time. Call if you can’t make it or need to change times. They’re all really friendly guys, and deserve friendly, responsible customers.

I brought my Honda in for some break work. They provided excellent customer service, great work and fair prices. I’m very happy with the with the whole experience.

Alignment on my s13 was great. Recommend specs for a custom setup. Two tire sets mounted. Very happy with service. Not sure about the other reviews here. I guess it’s mix and match.

I don’t usually like to write on Unilocal cause I feel it becomes abused too easily but this store definitely needs a positive shoutout. I’ve always had great experience here at The Shop. Awesome service and most of all so far from my experience no bullcrap. Matt (bossman) really knows his stuff, to the point and doesn’t mess around. Mike has always been helpful. Glad I found this place!

Got an alignment done here twice actually. I have no complaints, I brought in my paperwork with the specs from my last wheel alignment that I wanted to have done and there were more than happy to oblige. It was also at a reasonable cost and they didn’t even have me sitting and waiting for a full hour before they finished all 4 wheels. I’ll be back again provided I need something done that I can’t do myself.

Let me first start of by saying, I am not a friend of the owner or any of the people who work there. They just fix my Honda; that’s it!
Having said that, they have been servicing my old Honda here since 2011 and they have been really great. I’ve been to other shops in the San Mateo area and their prices are by FAR the most reasonable and workmanship has been superb. Things I’ve gotten done on my Honda from them:
— Transmission replacement (older Honda Accords are known for this problem and they even showed it to me after they took it out)
— Alternator replacement
— Lower Ball Joint replacement
— Oil Changes
— New Tires
— Splash guard replacement (loaned the car to a friend who ripped it off going down a hill)
— Wiper Blade and Arm Replacement
Customer service has been great. They have always been honest; never trying to up-​sell me on any service/​parts I didn’t need. They do recommend service on occasion but again, its up to you if you want the service.
Also their prices are EXTREMELY fair. Way cheaper than the dealer. You can imagine the transmission replacement was a hefty investment but Matt recommended two options to me with different warranties and left me to decide.
I will keep taking my Honda to them until the car is completely dead or I sell it.

You may have noticed that the reviews are variable, mostly 1 stars and 5 stars. I believe that some of the mechanics are competent while others are just horrible. Here are 2 bad experiences:
1. They do engine coolant flush mixing coolant with tap water. The coolant should always be mixed with distilled water. Had to go back with my own distilled water and have them redo the coolant flush. Even so, they did not do the coolant flush properly on the BMW. You need to use the electric water pump to bleed the system rather than the old fashioned way of loosening the bleed screw and running the engine. I also wonder if they did indeed use BMW coolant like they said they did or just some alternative coolant that was phosphate free. Communication is vague on purpose.
2. Downpipe installation done so poorly that resulted in vibration from the downpipes rubbing agains the body of the car and against each other. They blamed it on the aftermarket downpipes not having good fitment. Had to go to another shop where they did it correctly and they showed me how poorly the installation was done. The downpipes touched metal in 3 locations, they failed to install with new gaskets resulting in a blown gasket, they did not tighten one of the downpipes so it was dangerously loose.
3. I’ve had oil changes and brake flushes because they use good oils and their prices are low. However, at least one review below mentioned that they did not replace the oil filter. Again failure to do basic mechanics 101. Makes me wonder if they used the correct oil (even after telling them which one to use) and if they changed the oil filter.
What disturbs me the most is the lack of communication of what they will do and how they are doing it and failure to listen when they don’t know how to do it properly for you make/​model car. Saying tap water is fine with coolant, the product you brought is poorly constructed or we have the right oil without wanting to show you for verification are all red flags.

I took my Camry there for an oil change. I gave them the motor oil and filter. After the oil change, I popped the hood to check. It looked like the cleanest oil change ever! There was no oil drip at all from the filter… then I looked closely, THEY DIDNT CHANGE THE FILTER!
I went back and I was pissed off. The guy in front went to talk to the tech… he said he used a factory filter, not the one I gave him… total BS. The manager looked at the car and it was very obvious the oil filter has not been changed. It is covered with months of dust and road build up. He goes back to the tech, then he changes his story that he couldnt get the filter to fit. Again BS! He didn’t even attempt to remove the filter! The manager confronted him again, and finally he admitted he didn’t change it. And he put the oil filter in his tool box. WTF?! The manager apologized and he did the oil change again for me… At this point I just wanted to get out of this rip off place!
If that is how this shop works, I am definitely NOT GOING BACK AGAIN! I’d double check everything they do as it is not trustworthy!
They can’t even do a simple oil change!

I work at an automotive repair shop across the street from The Shop and they do sublet work for us such as alignments and A/​C work. They always fit us in get the work done fast and at a very reasonable price. I have personally purchased tires from The Shop twice, I did shop around for prices from others and they gave me the best deal by far both times. Good place to go for tires and alignments. They also do repair work although I have not had any repairs done besides my A/​C, I’m sure they are great.

I’ve had a set of tires from Tire Rack smoothly installed here before, so I decided to come back to replace my front brakes and do a brake fluid flush. After comparing prices with a few other places, The Shop had the best one by a good margin.
I brought in my own rotors and pads, and they were done installing and bedding the brakes within 2 hours. Everything went fine, and I was charged the price we discussed before. I would have no issue bringing my car back here for service.
For the brake fluid flush, one thing I noticed was that they listed ATE brake fluid in the parts list with no real mark up (I’m guessing it’s ATE Type 200). Not only was the price reasonable, but ATE is also a very popular and reputable German brake fluid. You know the Germans always make good stuff.

Asked them if they could replace my car starter that was almost dying with one that i had bought from somewhere else. They said they would do it. Dropped off my car and few hours later, guy calls and says the new starter is broken. I came back to see what happened and he said the connector was broken on the new starter and i can order new starter from them at 3 times the cost! I know the guy was lying because I had inspected the starter beforehand and the connector was there. I have bought and replaced starters on my other cars before but was in a rush which is why i gave the job to this shop.
I inspected the so called broken starter and it looked like someone had twisted the connector off with a pair of pliers. And on top of that, the worker wanted $ 40 to put my car back together again. I was furious. I knew what they had done. I told him to put the car back together. I didn’t pay him yet. After he was done putting it back together I told the guy that either he was lying or me and that i wasn’t lying. He said he didnt break it. I told him he broke it and I know it. He looked at me, gave me my keys and told me to go. Shameful and very sneaky. They probably wanted to sellcme their expensive starter or they didn’t want to do the job for the quoted price. Go at your own risk. They can’t be trusted.

I just called this place to see if they can service my 2003 honda civic and the guy badgers me about what model it is. I say lx and runs on gas, automatic. That should have been enough info but he proceeds to argue with me in the most condescending fashion because I cannot give him any more specifics on it’s fuel pump or liters. Dude, this is your job and if 2003 honda civic lx runs on gas is not specific enough then you might not be that good at your job. Or you enjoy giving a hard time to people coming to you for help. Very hostile attitude towards women.

Dropped by to get an after market intake installed on my 335. Had no appointment but they took care of me with no problem. Was in and out in about an hour and a half. Price was reasonable and they did a great job on my car. Right on…

I call to see if they have time for me to come in and they say sure. I get there and they tell me they can’t get to the car today.
I had to leave it overnight, was called twice to get additional parts way beyond the initial estimate. Every mechanic I talked to said I got jacked by them for parts that weren’t even necessary.
I only went here because I had a few friends that knew the shop before but after this experience I would rather try every other shop on that block before coming back. I feel like they want your car overnight so the kids in the back can joyride or something because they kept talking about my car behind my back and I could hear them.
Might as well bring your car to a dealership for that price.