Avis Rent a Car

This place is the WORST. I made a reservation online, flew in, took a taxi here, only to find that they won’t rent me a car because I only have a debt card (even though it’s visa and can be run as credit) and they need to run a credit check. Then when my husband (over the phone) offered to read his credit card info to the guy, he said no that he needed to «swipe» it!
If it’s something you can’t do, please don’t let people go through with a reservation thinking they will have a mode of transportation when they need it. Screw you Budget. Thanks for stranding me.

Ive been a Budget renter forever. I just wanted to commend Maryann who assisted me with my car rental today. She’s awesome and very customer service oriented!

Excellent location. We took a taxi from SFO, which was about $ 15. We were able to get our car a few minutes early after calling ahead. I would rate this place a 5 if it weren’t for the extremely rude woman working there. She was there when we picked up and dropped off the car, and you could tell she hated her job.

I live in San Bruno and I still had a hard time looking for this place. For people reading this it is next door to the Sear Auto Repair Shop. It’s a small little Offices. Rate were Average Customer Service was good. Got our Rental and Off to Disneyland!

The staff are friendly and helpful. Kudos to them for doing their job good.
Negative — I think, I have decided that I will not go for Avis Budget rental for a foreseeable time. The reason being that for 1 hour delay in returning the car. I was charged double and GPS I purchased turned out that even an hour delay would make it for 1 day. Not to blame on the staff, but the system auto charges you. But come on, we are humans first and then we will have to let our computers overtake our world and harm us by charging ridiculously for everything.
Also, I see that Avis Budget held the deposit for longer time than it is suitable and thus every weekend 200 USD was held for me.
I think, I will give the Enterprise Car just on El Camino Real a try next.
Learning from my mistakes and hopeful that does not turn out bad on customers.

After running around for a day to try and get a rental from other, nearby competitors, Avis at Tanforan worked with me in not only getting a good deal, but made the process stress-​free and seamless.
On that note, I’d like to commend Mr. Yusuf for his calm, cool, pleasant and professional demeanor. Even when problems came up with my rental, he made every effort to fix it (even when he did not have to). The man is above and beyond – where renting a car can so easily become a nightmare (as with air tavel), Mr. Yusuf really makes this business so easy that you don’t even know you’re doing it. Great place! Great folks.

* Screw the high SFO rates *
Ever since SFO put the rental cars off into the far North rental car terminal the prices have been ridiculous, and you have to hop the train to get there so it takes at least an hour before you get out of the airport from when you land. Craziness.
Enter Avis off-​site. Hop BART over to the San Bruno BART station (takes just about the same amount of time), and this little Avis inside of a Sears Auto Centre is there for the taking with cars at about half the price of the «airport» ones.
This worked out really well, and I got a car for a 3 day weekend which ended up costing less than the service fees alone at the «airport» location (which is actually not very far from San Bruno itself!).
Only drawback is the hours as this is not a 24 hour location.
So for me in the future when I need a car at SFO for the full stay I’ll likely rent here. When I need a quick one for a quick meeting (or after hours) I’ll still stick with the other off-​airport convenient option which works 24 hours a day:

I’m saddened to say that after awhile of coming here I just can’t. The service I received was terrible to say the least. I come here quite often and i usually almost always deal with Marianne. Usually she’s nice but she has a way with words that just isn’t pleasant at all. I was dissatisfied my last go round and the way she spoke to me was not OK. Great small location and convenient but for me professional relationships are important and once you sever that I can’t do business.
I won’t even go into what happened. What I will say is that I left out of there feeling humiliated, defeated and robbed of 99 dollars which was my last. So thanks but no thanks. Hertz does me just fine and my service with them so far has been stellar. They offer a better fleet of cars including luxury and depending on the branch you won’t have to travel to the airport to get them. Also they offer every sort of discount you can imagine. Avis? Nope

This is a great place for those who are looking to rent a car and willing to take a one stop Bart ride from the airport.

Just your small local station that was meant to rent out cars to replace the ones left at the Sears Auto Center at Tanforan.
Very convenient to Bart (it’s within a 5 minute walk from the San Bruno Station). They seem to always have vehicles on hand, though you may be faced of a choice between the Chrysler minivan or a VW Rabbit. Give them enough notice and they’ll see about getting a car that you want sent over. There’s a lady who works there (name starts with M) who does a terrific job and handling several customers at once, while still being professional and friendly.
My only gripe are the hours, but then again, this isn’t meant for airporters like myself. At least their open for a few hours on Sat and Sun, which is not usual for local stations (what IS the plural for «Avis» anyway? Avises? Avi?)