Cost Cutters

I’m a bit biased but Sara and her team have been cutting my hair, along with my two boys for the past 20yrs. She knows what I want and it’s always a fun time in the shop. Kinda like a «everyone knows your name» place. Once you go there for such a long time you pick up every stylist’s way of cutting and personality and ask for the one you like the most.

Thank you Sara at Cost Cutters I come out happy every time I leave this salon. She always takes GREAT CARE of me. It is so important to feel good about yourself, and that is just how I feel after Sara cuts and colors my hair. She also has helped me to take better care of my hair and scalp showing me what products work best for me. My entire family are customers of this salon. We are all satisfied with Cost Cutters.
Karen
SSF

I always go on 12 dollar Tuesday and ask for Cynthia she is great I love how I only have been to her 2x and she already remembers how I like my hair to be cut I am a woman and have to maintain my short haircut every other month I am definitely a regular with Cynthia always a joy to sit in her chair. If you show up on Tuesday come as early as possible because the wait can be long.

Walk-​Ins NOT welcome! WITH TWO EXCEPTIONS.
I have been a consistent customer for the last year. I have been seeing the same person Sara who is AWESOME (exception 1) and I have taken my son to see a younger women with multi-​color hair «don’t remember her name» (exception 2) also super nice. If you see either of these two people you will be in good hands. If it’s anyone else I would walk out.
Why one star?
Today I took my son (toddler) to have his hair cut at 3:30. I put my name down and was told to be back in 15 minutes for him to be up next. As most people with toddlers know, it’s hard to keep them sitting in one place for 15 minutes, so I confirmed twice with the hair stylist that I needed to be back in 15 minutes to get the next spot, so we could take a walk outside. She confirmed that I needed to be back in 15 minutes AND I repeated that I would be back in 15 minutes as indicated and again she agreed.
I came back in 14 minutes «just to be on the safe side» and on my return I found that the hair stylist had taken another customer in my place 30 seconds prior. The right thing to do at this point would have been for the hair stylist to say to the other customer «oh so sorry, this other person was in front of you» at which point the customer would likely be fine with waiting. BUT this is not what happened. Instead, the two hair stylists on duty BLAMED me the customer (for not being in the room) even though it was them who said it was fine to leave and to be back in 15 minutes and they turned us away.
What’s the point?
Customer service outside of the people mentioned in the beginning sucks. To add, poor customer service is not limited to the two women who TURNED US AWAY today but just about every other hair stylist I have encountered.

Tuesdays haircuts are $ 12.
Enough said right?
Cane in here because I just wanted my sides trimmed and wound up laughing listening to the guy next to me hit on the hair stylist for a good 50 minutes.
He was like, «you have a boyfriend?», «Do I have a flat head?», «Would you like a backrub?»
Then he kept saying his name was Eric and kept repeating his phone # to her over and over again.
I wanted to tell him to just give her a big tip or ask her out or something. He went from a haircut to washing his hair just to spend more time with her.
True love at cost cutters, who knew?
The woman he liked cut my hair and did an okay job for $ 12.
As for my trim it was rather quick, but waiting for a space was like an hour wait since there were only two stylists.
I really wanted it to be more even but hey, once again it was $ 12 and so I thought, heck why not?
3 stars= okay.

I’ve been coming here for years! Ever since I was 5 years old, I’ve been getting my hair cut at Cost Cutters almost every other month. Everyone who works here are really nice and helpful. They all know exactly what you want and they get started immediately with no hesitation. Sara has been my go-​to for over 20 years. I don’t understand the negative reviews :(Please disregard those and try Cost Cutters next time you’re in the San Bruno area.

There’s no other place I would go to get a haircut but cost cutters in San Bruno California they are quick easy going fun I had a great time when I got my haircut and a lady named Sarah who did my hair was very meticulous knew what I wanted asked if I needed any product she was very precise. Her technique I enjoyed it and I would recommend this to anybody and which I do place was very clean is a very pleasant experience it’s too bad other people didn’t receive that but I surely did and I would recommend it to anybody thank you cost

I got a haircut on Sunday (1÷12÷15). The Asian lady with the big bangs did a HORRIBLE job!!! She took a very long time and didn’t know what she was doing. I asked for long layers and she gave me a mullet. This is the ugliest haircut I have ever gotten in my life. DO NOT GO HERE!!! I am going elsewhere to get it fixed today.

5 stars without a doubt! I’ve been coming here since moving to San Bruno in ’07. Both my children get their hair cuts with Sarah and she is THE reason we keep coming back.
She’s personable and kind and offers the type of service that people search for. We want to bring our business to people who treat us more like family than clients and this is Sarah’s strength.
That being said, she delivers great cuts with skill. She already knows my cut without me saying a word and as a father with a son and daughter she helps make age appropriate recommendations with their evolving hair styles. I highly recommend Sarah as a stylist and the key member of the Cost Cutters Team.

Horrible experience with a horrible cut!
Seriously, the lady seemed like she didn’t know how to cut. The layers were in different directions and was done in very bad taste.
I had to go and had to repair my hair immediately after leaving. Westlake may be more of a drive but I’m definitely glad I had my bad cut repaired.

do NOT come here! The haircut is horrible! The hairstylist has NO style at all. They did an ugly cut and when told them not too happy with the cut, she actually said it’s your fault because you are there watching her cut. I can’t believe she said that! If you want a no style ugly haircut along with bad customer service, then this is your place. Otherwise I highly recommend to avoid this salon. Seriously RUN AWAY!

What else can I say it’s cost cutters! They changed mangment now this place is full of Asian people. I miss the big white lady at the front desk it always made me happy to see her. I just got a hair cut today she didn’t listen to a word I said. Made me comeplty upset now I got a short ugly hair cut.

I have lived in this area for 20 years, my dad took me here to get haircuts when I was a kid & it was always a great place & great staff
Until now, they are under new management & new staff. The two Asian ladies I met were rude as hell to my dad & I.
I’ve came here 4x to get my dad a haircut & every time there was NO MORE than 2 people working & more than 5 people in line!
Finally I decided to give one LAST CHANCE (only gave this many chances Cuhs i had a coupon) & I called the store asked if they were busy. The lady said no. My dad & I left immediately & got there in no more than 10
Minutes & there was 4 people waiting.
My dad & I figured we mines well just wait & asked if we could put our names on the list & come back in 20 minutes; the new management thought it was smart to REMOVE their book & appointments & it’s first come first served.
I ripped up my coupon & made it rain! I will NEVER come here again.
Hope this new management realizes their lack of knowledge on running a business has just lost them an entire family of customers!
& I’ll make sure none of my friends come here again!

I’ve been going here for years and was always happy because Maria was cutting my hair and she always did such a great job. I called to find out what days Maria was working and they said she was on vacation for 3 weeks! I called back to find out what day she would be back and called on that day. BIG surprise Maria did not come back from vacation, I really think she quit (who wouldn’t) and they were trying to get me to come in to one of the other cutters.
The only good thing about this place was Maria, I won’t be back. New ownership has made it worse instead of better! It looks better but the cutters are a real piece of work!

Worst place to get a hair cut. they cut my hair in 5 minutes rushing cause people were sitting and waiting. they don’t take pride in their job. At one time I forgot to give them the tip they got mad with me. If I were you I would not go here at all.

worst ever hair salon. Three days ago called and told the manager what I wanted for my hair. I go on my day off from work and the stylist doesn’t know a thing. I tell her what I want and she bitches and moans about it. She talks in tagalog bad about a person and then I finally got fed up of her attitude because someone she knew came in and she started talking bad about me to the person. If they can’t do the work they shouldn’t be working there. Would NOT recommend to Anyone there the people seem very incompetent. Worst place ever to get a haircut and even make an appointment. Go to a respectable hair salon don’t go to this minimum wage salon because you get what you pay for. Never again and I will spread the work how terrible this place is…

So both my sister & I got a haircut at this place, for me it was a long time ago like back in 2012 but for my sister; she kept coming to this place at least 3 more times since then. A few days ago-(March 2014), my sister & I were there so that she could get a haircut but to both of our surprise, we walked into 3 of the women that work there engaged in a discussion with each other. It was very apparent from what they were saying out loud that it was almost 1 of the woman’s end of shift & the 2 other women that were sitting down tried to get the other woman whose shift was almost over to be the 1 to cut her hair. They argued back and forth as to who was going to cut my sister’s hair & finally 1 of the women that was sitting down got up & said she would do it.
Then when my sister showed her the picture of the hair cut she wanted (an A line cut), the woman told her she could not do it because it would involve her first straightening her hair out & take out her natural curl. She refused to do it & gave her a bunch of incorrect excuses.
My sister left very angry & I stayed talking with them explaining that I could not understand why she would state that since «A line» cuts can be worn with curly hair or straight hair specially when it is done correctly & left to be shown with an exaggerated drop in front as my sister wanted.
YES while this place is like a «DOLLAR STORE» for hair services with inexpansive prices & allowing walk-​ins all day long, they SHOULD NOT skimp on awesome customer service & act more professional when dealing with clients. DON’T TALK SHOP in front of YOUR clients & take all that stuff to the BACK where NO 1 will hear YOU! Also just be honest & say I am not comfortable or trained yet to do that type of hair cut & please refer the client to any of your co-​workers that has MORE EXPERIENCE than YOU do, instead of totally looking like a BIG AS_​liar. Oh & please invest in getting more training so that you feel more confident in doing a variety of hair cuts, this will only BOOST YOUR so called current carrier in the Cosmetology industry. YES YOU, the oriental lady with the long dark hair!!!
I will definitely never go back to this place, poor service, poor attitude & totally unprofessional. .. Where is the «Manager» at this place???

You get what you pay for.
I purchased a living social deal for hair color & cut, for a really good price. That’s why I am giving 2 stars. I made an appointment the day prior and asked for 11:30 a.m. gave my info and that was it. Well they called me back a few minutes later but didn’t leave a voicemail. I assumed they were verify I was a real person or something since NO message was left.
Well the next day I come in at 11:30 a.m. and they looked surprised that I am there… She said «Oh I called you yesterday to tell you I didn’t have time»…my reply «Well you didn’t leave a voicemail stating anything and you knew I was coming» Her reply «I know, but I don’t have time, but I’ll take you, so just wait and I’ll start on you». :irritating: but I stayed because I already purchased the damn thing. The dye job was fine (except for the excess dye on my forehead), hair cut was good and she blow dried it for about 30 seconds and said «okay you’re done!» GREAT. I left with a wet head and went back to work. She basically scooted me off because she triple booked her self. I would have offered to pay for a blow dry!
All in all, I won’t be back. I did get a good deal for what is was, since my hair isn’t short, but the whole experience was kinda shitty.

Babysitting a friend’s daughter and thought it would be special to «get her hair done» at a little salon since we were just around the corner at Starbucks.
This place… RIDICULOUS! They wanted to charge $ 30! for a simple wash and blow dry for a 4 year old! 10am on a Friday. Place was empty with 2 employees, one guy in a chair, no one waiting. They said, «She has tangles and it would take a lot of work.» They must not work much if they think washing a child’s fine hair with some shampoo and conditioner, brushing it out, and putting a 3 – 4 minute blow dry to it is hard work…15 minutes MAX! And they wouldn’t even have to sweep the floor afterwards because I wasn’t even asking for a cut! $ 14 for a cut but $ 30 for a blow dry? Get a grip.
I could get a blow dry in SF for $ 30 at a fine salon. I still can’t believe it. They’re loss because I’m a good tipper.
Don’t waste your time here.

This is my normal hair salon and it’s great!
I usually just walk in for a hair cut so i end up with different stylists all the time, but all of them are super nice and listen to what i want. They actually follow my instructions (if i give them any) and they are good about clarifying what i want and explaining things to me when I’m confused.
The only time i didn’t like a hair cut leaving this place was when there was a little miscommunication where i didn’t quite understand what they were asking me and i didn’t ask for clarification (so it was my own fault). So when in doubt, ask what they mean!