Wiline

Don’t do it!
An Account Executive from Wiline followed behind a tenant with card key access in order to solicit services.
We clearly have a ‘no soliciting’ sign outside of our card key access door.
Please ask your account executives to stop trespassing.
If this is the way they begin a relationship I cannot imagine the level of disrespect shown once we are already clients.

I’ve had WiLine for over 5 years now and they are the best internet/​telephone providers. I manage a hotel and all of my high tech guest are extremely happy with the speed and how stable the connection is. Grail Walsh is my sells rep and she still stops by to make sure everything is good. We are extremely happy with their service and we highly recommended them for your business.

ZERO STARS. Unfortunately my condo building signed a contract with Wiline eight years ago. It’s been eight years of Internet hell. Complete unprofessional customer service, the worst internet connection ever, I’ve had techs to our unit more times than I care to think about, have spent hours and hours on the line with support techs who make you waste your evening doing endless tests and checks that should be their job. My husband stayed home today as we had an appointment for their techs to come and do some hard wiring installation and am they never showed. He called Wiline and after waiting on hold they dropped his call. We both spoke to the customer service manager specially assigned to our building given all of the problems we’ve been having and she said they would come between 5:30 and 6. She confirmed this with me at 5:10. At 6:45 no one showed and we started calling. Apparently the appointment had been rescheduled till next week with no communication to us. Unacceptable. Our entire day was rearranged for them to come and nothing. The service and connection I’ve had to deal with for the past eight years is unacceptable. Worst company ever. The slow, poor, intermittent internet service we’ve had had caused numerous arguments in our house. The stress of having them as our provider is unacceptable. I am going to do whatever I can to get our condo Board to change providers. Worst service and company ever. Nothing but disappointment. AVOID WILINE AT ALL COSTS.

We were eager to switch from ATT to Wiline just because we would be going from wired to wireless service, however, very happy we did. So far so good. No interruption in service and the internet speed has been great. A HUGE improvement for us. Mike Seo did a great job in selling the services for us and really helped us transition from ATT to Wi-​line, even spending 2 hours on the phone with their Account Recovery team to ensure they didn’t apply any scare tactics to us to stay. I would highly recommend them to any biz looking for these type of services (VOIP and High Speed Internet). Also, the installation team did a good job as well.

Chris Waldo and his team at WiLine were fantastic. I work for a General Contractor and our remote sites and limited access to internet service make it difficult to operate sometimes. What made the service particularly incredible was that within a week of signing the contract, we had 15 MBPS of dedicated internet service. Substantially faster and more reliable than the remote hot spot we were forced to use before we found WiLine. They fast tracked the entire process for us including the install.
We will contact WiLine again in the future for our internet service/​telephone needs.

Stay Away!
We are located in the Financial District of San Francisco where you think good quality high speed internet for all the aspiring startups would be readily available. But when we started our lease, WiLine was the only option :(
In my opinion, WiLine Networks has been the worst service provider we have ever had. They make Comcast look amazing.
We started service with them February 2014 and from the get go, we seemed to have intermitted periods of slowness. When we first considered cancelling they suggested it was bandwidth. We upgraded to 100mbps connection and still same issues.
We complained to them several times over a year and half showing our speed tests when directly connected to their router and we never were able to consistently get full bandwidth as promised. Many of our speed tests even showed less than guaranteed, for example 50mbps down and 21mbps up, even though promised 100mbps.
We have tried to cancel several times siting their SLA guarantee, but their response is that we never proved that we were directly connected to router when testing. They seemed to use every stall tactic imaginable. Even asking us to list specific support ticket numbers – seriously? They must have a support ticket system like everyone else where they can see a complete history. Oh and we sent our cancel request to support email instead of the cancel email.
!!!AVOID THEIR CONTRACT!!!
From our point-​of-​view, they refused to honor their SLA and fight you on everything. Despite our best efforts to show below promised speeds, confirmed outages, they refuse to back down or give in. I can only assume that it might be their business strategy to not honor their SLA agreement without legal action.
I am so frustrated with their unprofessional tactics that I intend to take personal time to let everyone in our building know our opinions of them. We even brought in fiber to the building so we don’t have to rely on their service anymore. The only issue, is that is costs more to cancel the contract than to continue paying the service.
There is clearly a reason why their Unilocal review is so low. You have been warned!

WiLine has top notch service and support. Hands down! 3 second wait time until you are being helped.

We are a new business customer and transferring over our service has been a nightmare. Even just setting up the initial installation was a pain in the butt as nobody would follow up with us. During the switchover Wiline provided the old provider incorrect information delaying our porting. This caused us to pay double for service during this period. And since the service has been installed our phone lines have gone down every day — internet as well. I’ve already opened «multiple tickets» to resolve the issues but nothing has been resolved.

Please be aware that this company plays bait and switch and cannot be trusted. We recently move our business office and asked for a quote for wifi that had enough speed for our Vonage phones. The representative asked what our budget was and we said we previously paid $ 80 a month at our prior location. So he quoted us $ 80 but when we showed our IT guy the specifications he said it was not enough speed to carry the phones. We gave our Wiline rep the exact speed specifications and they came back at $ 150 or $ 175 for even higher speed. We went to the $ 175 higher speed and when we got back to the office after the weekend we had an email saying «finance» would not approve it and now it was $ 350. We naturally passed as we have internet working at a far lower price but were looking for a bit of an upgrade. Bottom line do not use their services

TERRIBLE!!!
I try hard to not rip into businesses online. I look for the good, I give second chances… and even third and forth shots at getting it right. WiLine has done nothing to redeem themselves and I have come to the conclusion that they simply don’t care.
I own a business and we NEED our phones and internet. This was all part of my initial contract conversations with the company. They promised the moon and have delivered garbage. My service goes in and out. They constantly have us resetting this and doing that… why is that my job? Right now my phones are unusable, and have been for three days and they said it will be two more days before someone can have a look at it the problem?
Blatant disregard for customers needs, terrible service and worse follow through… be warned!!!

Our company has wiline to serve as a backup internet connection in case our primary went down and during the one time our primary went down, Wiline was down as well! When wiline finally came up, it was intermittent at best. Almost cost me my job!!! The service is unreliable, the support is nonexistent and the contracts you enter are comparable to slavery. I hope they go out of business as it would free a lot of their enslaved customers.

A WiLine salesman trespassed on our property, walking through the door of our private business, ignoring a «No Soliciting» sign.
He didn’t leave immediately when we told him to.
I would NOT do business with these people, ever.

My Rep Mike T. is always helpful and quick to assist with all our requests. our company uses both their ISP and Hosted PBX and haven’t ran into any major issues for the past 4 years.
Minor degradation’s were experienced over the years but technicians were quick to respond 100% of the time.
Thanks,
Anderson

Let me just start by saying I was skeptical at first with some of the reviews. I typically have always gone with the big name companies. But we gave them a shot. I must say the Rep Rosi was very informative. She was very competent even our engineers were impressed with her knowledge. She offered us a very competitive quote and we accepted. I have too say I have had many problems with Comcast and ATT forget it. This is a solid company with very knowledgeable Reps. If I could give 10 stars I would. I don’t typically spend time writing reviews but these folks deserve it. Thanks again Rosi.

They are terrible. Our phones and Internet are done every other week, SERIOUSLY. It’s such an inconvenience. Our internet and phones were down last night when I was working late and now it’s the next morning and it’s still not resolved.

The good. Service has not gone down since they installed a direct line.
The bad. Speeds are quite slow, (writing this while the drop box wen site comes up)

If I could give them ZERO stars, I would. DO NOT USE THIS COMPANY. They will find any way to get out of finding a way to help solve your problem and instead blame you or someone else rather than actually fixing the problem. If I ran my own business in this way, all of my clients would fire me within a week.
We have repeatedly had problems with both our Internet and phone system. For the Internet, it has gone down for nearly an entire day on days when we had big deadlines. Then, their engineer comes out and blames it on our router so they don’t have to fix it. After checking the router, we see that there is no issues. We inform them of same, and then it takes forever to get our Internet back up and running.
In regards to our phones, we have been having issues with them for months. At one point a few weeks ago, I tried to check our phone line and noticed that it rang as busy for hours during business hours. Imagine running a business when no one can contact your office!!! Then, our voicemail went down and people who called would never be directed to it and could not leave messages. I didn’t receive a voicemail in nearly three weeks because of this!
RUN FAR AWAY IF YOU ARE READING THIS

Since posting this review, a Wiline representative got in touch with me to find out what happened… I wrote an email and attached some of the documents that showed what happened. They actually are going to let us cancel and apologized for what happened previously. So although we had a not-​so-​good beginning with this company, their Director of Customer service definitely did try to make it better and succeeded in making me happier with the situation. I also appreciate the fact that they actually responded, as most companies would just ignore the issue. Thanks for fixing the situation Wiline! We appreciate it!

Reliable service in SoMa, San Francisco. Excellent customer service — I get a person on the phone every time, and reliable responses to emails. Beats the big guys any day!
Fast and reasonably priced, too. Would use again.

WORST COMPANY EVER!!! PHONE SERVICE IS DOWN EVERY OTHER WEEK. We upgraded our internet speed and it’s still the same speed not faster at all. But worst is the phone service is HORRIBLE! We have customers coming in saying our line is disconnect when our bill has been payed.
Also our fax is always down and we requested them to come by and check what was the reason and it took them a week to have a technician to come and every time I called to ask for an eta they said they didn’t know when someone can come by!
DO NOT DEAL WITH THIS COMPANY!