Terrible. They do not answer the phone. I’ve called over and over and over. It automatically puts you on hold and rarely will a real person answer and only once have I even reached a voicemail box. Out of the 25+ times I’ve called, 90% of the time my call never reached anybody, not even a voicemail box. The other 10% of the time, I reached«Garth.» I began to wonder if Garth was the only person working there, though he said there were others. One time I reached one other guy who put me through to Garth. The«connect now» option on their website generates an auto call from launchnet, that — surprise!- calls you and puts you instantly on hold! Helpful, eh? Garth was convincing enough that I stupidly signed up with Launchnet. Now I have no internet and I cannot reach anyone at Launchnet. The phone system places me on hold, regardless of the extension I try, then eventually says«noone is available» and hangs up. This is much worse than even AT&T. Do not bother with this company or you will regret it.
Ardy H.
Évaluation du lieu : 5 San Jose, CA
These guys seem great to me I switched from ATT, and when I did not use the service right away, they called me!!! Just to make sure I had no problem I am getting a faster connection at a lower price than ATT or comcast. The only down side was that I had to buy an updated modem because my existing ATT modem was very old I plugged the new modem in, and was up and running in no time If you look at the reviews for ATT and COMCAST, I think mostly people dislike them. They are always giving out a teaser rate, then raising the price on you every few years. I just for tired of it I chose the mid tier package from launchnet, 1.5 to 3 mbps I checked the connection speed and they deliver what they claim speed wise I am getting 300 kbps wireless«n» speeds to my devices… Which is about the best you can do without getting exotic. So I am a happy camper” And, there is some real pleasure for me to give less money to ATT Although I still have to keep the land line service