Autozone

I am in my mid 70s, and my 16 year-​old Saab had stopped running. Triple A came, told me that I needed a new battery — BUT they had stopped carrying that battery. Thankfully, he managed to get engine started and suggested that I go to the local Autozone.
I called beforehand and was delighted that they actually had a replacement battery to fit my old car.
When I got to Autozone Kevin assisted me. He was very understanding when I mentioned that I didn’t have a huge amount to spend; He found a great battery to fit my old car and he did the work himself. The battery did not want to be dislodged so Kevin got pretty dirty. Never once did he complain, and a very happy customer (ME) left a short time later.
Thanks Kevin, you did a terrific job. I will definitely go to Autozone again. Absolutely great service.

Great service, very knowledgeable group of people working here.

Excellent customer service. Had my battery tested and replaced within 10 mins. Thank you so much Jose for your help. I highly recommend this place!

Had to pull in before driving back to NV because of a flat battery. No delay and the young guy with dark hair (sorry I didn’t get your name) was friendly and gave me price quotes on other parts I know I need. Didn’t try to sell me stuff I don’t need which is refreshing and I appreciated it.

I had s great experience at this store today. I rushed in on my lunch hour to buy a replacement bulb as my blinker had just gone out. Adrian was very prompt and helped me get what I needed. And to my surprise he even offered to change it for me. I was so thankful for that. Great customer service!

Damsel in distress. Battery died. Called O’Reilly Auto Parts and they had battery in stock but could not help me get battery out of my car once there nor could they help me install new battery. Called AutoZone in San Clemente and Josh said they had battery in stock. He also said they would assist me with getting the car on the road again. Juan removed old battery and replaced new battery without additional charge. Customer service means a lot today. These men are proud of what they do. AutoZone, if these guys exemplify what you desire in all employees, I’ll never go anywhere else for auto parts. Thank you.

Could be better. Prices are high not that friendly of an environment. If I’m in desperate need of a part I’ll go here

I kid you not, I’m helped by someone as soon as I walk in. I’ve never walked around the store because they always get me stuff I need right away and I never usually spend more than 15 minutes there. I tell them what I need, they look it up and get it for me, and I pay for it then I’m on my way home. I’ve always had a nice experience. Good products for a decent price and awesome customer service!

I had an awesome experience here. My husband and I came because our car battery had died, I went in the store and he waited in our running car so we wouldn’t need a jump in case they didn’t have our part. I told the young man (I can’t remember his name but he was so nice and helpful) what was going in and he suggested we check the battery to be sure that was the issue. Outside we went with his special tools, popped the hood and he tested the battery. Indeed, it was dead. We went back inside and he sold us the battery. What made the experience even better was that he installed it right then and there! How nice. We were so thankful and tried to pay him but he wouldn’t accept our offering of thanks. Away we went with a charged battery and an awesome experience! Thanks again

Every time go to autoZone the workers are always very helpful and friendly. They greet you when you walk in the door and ask what they can help you with. Last week I went in to get windshield wiper blade and attempted to, then failed, installing it. I walked back in and asked for assistance. With no hesitation the worker walked outside with me and not only helped me install the part he taught me how to do it ! I always get great customer service from this autoZone !!

This morning a received a call from Autozone’s Regional Manager. She confirmed that the store was able to correctly code a $ 25 gift card today and told me who to ask for. On top of that, the card will be a gift for me as well. I wasn’t expecting that. Thank you very much, Autozone!

This review is not necessarily about the store itself but about one of their employees. This morning I went in to buy some brake lights and some windshield wipers. I walked in and right away Jose, one of the associates greeted me and asked me if I needed any help. He was so nice and helpful! He even went out and helped me install all the stuff I bought. When I offered a tip he refused to take it. He made this boring errand rather enjoyable. Props to Jose. The guy deserves a raise.

Been to this Autozone before, and yes… it’s more of the same from these kinds of stores… They have what they have (nothing too high end, the value is pretty decent, and the guys have been nice to me on my three visits so far. Tonight I’m heading in to find some brake cleaner spray, a jack to lift the car, and one of those nifty garbage bags that are sealed and hang behind the passenger seat. Basic purchase… Let’s see how it goes!
– ended up going to O’Reiley on Esterlla instead. Gotta say: glad I did! Much nicer crew and store overall than the older, not as friendly Autozone. Sorry guys, I’m making the switch for now. I’ll be back. 4 stars for convenience, price, and stock, but some updating will get that 5^th star. I’ll be back in because you’re down the street from me :)

Because of the past reviews, I was tenacious about calling the Autozone to make sure that they transferred a VSS from the Anaheim store to the San Clemente store. They seem to be a bit confused at times when I would call to see if the part had come in yet because I think the lack of communication within the store is the problem. I haven’t had a bad experience from this Autozone yet and I hope I don’t, they’re close. It helps if you know and understand what it is that you need for your car but I do understand that they should have some knowledge about automobiles.

Avoid Autozone on El Camino Real in San Clemente. They screwed me on a battery for my Excursion.
The battery was less than 3 years old but there was a delay between the time I turned the key and when the starter turned over. I went to O’Reilly Auto Parts in San Clemente, where I’ll go for parts in the future. O’Reilly tested and said it was bad, so I asked to buy a battery. But, the O’Reilly guy saw that my battery was less than 36 months old, and told me I should take it to the original place of purchase, Autozone, as they owed me a full free replacement.
So, I did. Autozone tested the battery on the car, and told me the battery was good but the alternator was bad, so they wouldn’t replace the battery.
So, I went to Shadetree Automotive. They checked everything out and said it was the battery. I went back to Autozone. They still refused. They told me their machine cost $ 2,000 so it must be correct.
I took it to Courtesy Automotive in San Clemente (who treated me well and now I understand why they have 5 stars after 17 reviews) and Courtesy confirmed that the alternator is charging properly at 14.1 amps but the battery fails the load test at 8.9 volts under loan (minimum should be 10 volts). But, after having been to Autozone twice, I gave up on getting Autozone to honor the warranty and I just had Courtesy Automotive install a new battery. So, I spent a lot of money because Autozone refused to honor their warranty and claimed a bad battery was good.

I should have checked the Unilocal reviews for this prior. Orielly auto is closer to me and I still chose autozone. big mistake. I was totally autozone now I will never go to another autozone. Kelly and the guys at orielly auto run circles around around the staff here. I will admit the female that works there was great. Rude, pushy, and tried pushing me to buy the part I told him was wrong. Autozone has ordered the wrong part three times I have been back and forth for days. Originally they were supposed to call me when the part got it at 10 am the next day. I never got a call. I called at three and asked if my part was there. «Oh yeah its been here since ten». WHY DIDNT YOU CALL!?!

Stopped in to get a replacement bulb for a headlight. Was directed to one of 3 choices by the young man behind the counter. Paid and left.
Pulled the entire Assembly apart only to find out the MORON behind the counter sold me the wrong part. Reassembled the entire thing drove back only to find out they don’t even carry what I need. No apology Nada.

These guys are the WORST. COMPLETE MORONS!!! I took a part back that was under warranty, had the part in hand. They looked it up on the computer and agreed that it was indeed under warranty. They didn’t have the part and were going to have to order it. Okay, I guess I can understand that, but it was going to take at least two days. Not happy about that, but what can I do right? Then the idiot tells me I have to pay for the part for them to order it but it will get credited back to my card when I pick it up? «Seriously?» I ask. There I am standing with the defective part in my hand. Can’t they take the part back and order the new part? Why should i have to pay twice for the same part? No, he says that is the only way. So I reluctantly agree, pay, and realizing they they are morons ask for a receipt for the defective part that I plan to leave there, why carry this dirty thing back in two days. He tells me he can’t do that, I can leave the part but he can’t give me a receipt. I told him to just write on the back of the receipt I had just gotten when I paid that they had received the defective parts, he told me he couldn’t do that. Why not? Do you not know how to write your name? This wasn’t just one person there either, this was both of the idiots at the store. What retard would leave these guys in charge of anything much less a business? So I go back two days later, they tell me two days right? Wrong, the morons charged me for the part they told me they were going to have to order and never ordered it. I didn’t want to wait another two days or more, was able to buy the part at another auto parts store in town the very same day. Why get a warranty if it is going to go like this? For that matter, why would i ever even deal with the morons at AUTOZONE ever again if this is the way they conduct themselves and do business. These guys REALLY SUCK!!!