Gateway Village Optometry

The receptionist named ROSE needs to go. She is so unbelievably RUDE. She is disrespectful and unpleasant to be around. I don’t know what her issue is, but if the doctor gets rid of her then maybe I will continue my business there. I can’t stand her! She’s old and snobby! ALSO, she wanted to collect all the money upfront and I hadn’t even received all my services yet… Very unprofessional.
But I will say that there was another receptionist there that was very nice and she may have been new because that was my first time seeing her there.

Worst customer service, No ethics, no idea how to run a business, and they charge twice as much.
It had been a couple of years since I had an eye exam, and I was uncomfortable with my glasses, specially driving at nights. Being new to this area, just walked in to this place after having lunch at a restaurant next door, I was the only one in the store, so didn’t have to wait, I had an eye exam. I paid for the exam and was quoted over $ 500 for a prescription glass including a frame that I picked out. I asked for a breakdown and thought that the price they wanted to charge for just the lenses ($ 350) was just too high. I told the lady up front to give me a copy of my prescription and that I would have to think about it. I shopped around and found another store that I could order new glasses with the same exact lenses that they wanted to charge me $ 350 for less than half the cost. So I ordered the glasses with the prescription given from this Dr. My glasses arrived and the prescription just didn’t feel right, but since I knew it would take some time to get use to it, I waited a few weeks. Well, I was still not comfortable with the new prescription, so I came back to the Dr and asked him to recheck my eyes and make sure that the prescription he prescribed was correct. After the examination was completed he looked at my record and asked to see my new glasses, he checked the lenses that the other place had ordered and blamed it on the lenses, and he said that they were not the same as he had prescribed. At this point I’m furious since now it is over 3 months I’m having problems, I asked if he was sure? He replied yes. I asked what will it take to fix this problem, he said that I would have to buy the lenses from him for $ 278 and that since my frames were brand new he could use my frames, being frustrated I agreed and paid him $ 278 in advance. I was told that he would have the lenses in 7 to 10 days. I went back after 2 weeks since no one called to give me update, found out that the lenses were in but they just didn’t notify me. I left my frames with them so they can install the new lenses on my frame. I picked up my glasses the next day and driving back home that evening had the same watery eyes with my new lenses. Again, I decided to give it time to see if my eyes would get use to them. A couple of weeks later I picked up my glasses to live the house the right side lens fell out and on to the carpet, I picked up the lens and the frame and went back to the store, well, as usual the Dr was not there, his they’re only 3 or 4 days out of the week, the lady in the front said no problem, I’ll put in a new screw and fix it for you but you will have to come back to see the Dr another day. I waited for her to go to the back of the store and fix my glasses. She took a good 20 min and came back with a silver color screw which didn’t match the original, nor the screw on the other side, it was also allot longer screw and sticking out of the frame, I saw this, and immediately said this is not the right screw, she apologized and said that she tried to cut it down, and that was the best she could do. I left the store and as I walked into my office an hour later, the left side lens popped out of the frame and fell on to the concrete floor putting a huge scratch right in the center of the lens. I was so mad at this point, I knew she probably had taken the other screw out to find a match and had left it loose. I picked up the lens and the following morning went back in to the store. This time I’m told that the Dr is with a patient and that he would come out & talk to me as soon as his done with the other patient. I sit and wait almost 20 min, I asked the lady to go back and see how long he would be, since that was my lunch break and I was running out of time, well she comes back telling me that the Dr said that there was nothing that could be done and that he could order new lenses for a reduced price of $ 200. I told her, that I wasn’t paying him again and it wasn’t my fault that he had incompetent employees that couldn’t tighten a screw. To make a long story short, the Dr. never came out to see or talk to me. I don’t blame him, how do you handle stupidity, and what could he possibly tell me to try and get more money from me. They never took care of it. Look at the picture of the screw that was used.
P.s.
I ordered the same lenses from
for $ 140 less than ½ the cost. Don’t waste your time and money with this place.

Awesome experience. The Doc is top notch, and the staff is friendly and professional. My glasses arrived quickly.

We have been going here for 3 years and love this office. Dr. Abelson is great, very good with my young children. Cheryl the office manager has always gone above and beyond to provide us with excellent service and everything we need. Glasses always come back fast and it is easy to get appointments at the times I need. I would recommend this office.

It’s so funny to read these nasty reviews because I’ve been going to Dr. Abelson for years and have had nothing but good experiences. Cheryl, the office manager, is a trooper and goes out of her way to make sure you are happy and taken care of. The practice has grown so much over these past few years and Cheryl handles it all with dignity and professionalism. If I had one suggestion for Dr. Abelson it would be that he needs to hire a full-​time receptionist to give Cheryl a little more support! But I have nothing but good things to say about that office. I have referred many of my friends to them and take my entire family to Dr. Abelson and wouldn’t have it any other way!

Worst experience ever! The receptionist here is so unprofessional and rude! Shocking that this place is even in business. What a rip off too! I was totally overcharged. He gave me a the wrong perscription for my eyes too, and I could barely see! The doctor, is very nice, but I don’t trust him. He’d say I don’t know why you’re having trouble, you’re seeing ²⁰⁄₂₀. I think I’d know if I was seeing ²⁰⁄₂₀ or not, because I’d actually be able to see!!! LOL. Everytime I went back, the receptionist gave me attitude.
I went to Seside Eyecare instead, and wow, what a world of difference. I got a completely new perscription and can actually see now! Also, the girls in the office are the nicest ever too! Go there instead.

I can’t say enough about how wonderful Dr. Ableson and his staff are. Professional and very caring at the same time. I will never have my family go to anyone else for our eye care needs. They always fit us in and the Dr. is excellent with my children, who just love him. He puts rush orders on lenses for us and is so reasonably priced. DR. Ableson Is the Optometrist to see if you live in and around the OC. A+

Life Savers!!! I lost my daughters replacement glasses… her original doctors office REFUSED to give me her pupillary distance measurements… they didn’t want me purchasing glasses else where and claimed they didn’t have her information. But Gateway Village saw us as a walk in, charged us nothing, and offered to help us with getting the replacements. I will defiantely be sharing their buisness cards with the school, as well as purchasing my daughters glasses from here from now on.
Professional, quick working, thoughful, helpful staff and doctor. Thank you all!!!

It’s too bad the other reviewers had a bad experience at Gateway Village Optometry. Mine was the complete opposite. I called for an appointment because my daughter had lost her glasses prior to the Christmas Break. They got her in that same afternoon, did a quick but thorough exam, and put a «hot rush» on her lens order so that they were back the next day. A new pair of glasses in less than 24 hours!!! The staff was friendly and helpful.

Very disorganized forgets to order lens

Rude, Unprofessional Amateurs