Pizza Hut

One hour and 50 minutes after ordering – pizza still wasn’t here.
I had called after one hour of waiting, and they said it was because there was a blackout and they couldn’t possibly call all their customers to tell them the pizzas were going to be late – but they said the pizza would be another 20 minutes. Not so.
Employee acted surprised and completely unapologetic when I called to tell them to cancel my order. No offer of a discount on either one of my calls.

Good stuff

If I could give no star, I would.
I just had the absolute WORST experience with Pizza Hut in San Clemente (415 E Avenida Pico Ste K, San Clemente, CA 92 672). Called in to order at 11:15 and placed a 4 large pizza and because it was near closing time, they had advised it would take 45 minutes. I called back over an hour later and the worker told me to verify my address… Later telling me that I gave them the wrong address. Please tell me how hard is it to find Holiday Inn in San Clemente. Finally got upset when the driver took the phone and told me to verify my address for the 10^th time and claiming that the hotel’s address was not in the system. He had the tendency to yell at me and claimed that I gave them the wrong address which is why the order is late because they kept spinning around with the incorrect address. But wouldn’t it make sense for the driver to call the customer at the moment they are lost. Asked to talk to the manager but he cursed at us and threatened not to deliver the pizza, at that point we told them we don’t want the pizza anymore but he still claimed that the charge would be made to my card. Service is not rendered so this is totally not acceptable. The most unprofessional and rude customer service ever! I have never been so mad with the whole team before! Find it so hard to believe if my pizza was even made to begin with.

More like a 2 ½…
The kids were craving stuffed crust so this seemed the logical «go to» The gentleman on the phone was very efficient and amicable. Informed me once large available in stuffed which is fine. I ordered half pepperoni and half Hawaiian. The pizza arrived in a timely fashion and the delivery guy was very sweet (English limited) I was pleasantly surprised when I saw how much pepperoni was on the one side but when I had to pick it off for the kid that only wanted cheese, I noticed there wasn’t a bit of cheese underneath the meat! it was like they figured if you couldn’t see the crust, they didn’t have to put cheese on it!

4^th time where the food was wrong, cold, and or delivered over promised time. My phone log said we spoke at 9:08 and driver rang my doorbell at 10:48…completely unacceptable and when spoke to the MGR she showed zero empathy or concern for my happiness or wanting to keep my business. This place gets zero stars because based on my 10 years in management I am shocked at the service that was provided! But then again, having all these bad reviews already I’m sure everybody in town knows. I’ll be definitely telling my entire neighborhood about the service

I’ve had bad experiences with this location before but this one takes the Pizza after waiting a full hour for my food delivery I began to become concerned I know the location is about 5 minutes from my home, so I double checked when my order will be delivered I realized that It would take two hour and ten minute wait time for one pizza on the Sunday night i called the store directly and asked them what issue was they showed no concern and did not try to fight for business, I think corporate needs to come and re vamp the staff this is ridiculous and for now on I will avoid this location like the plague and I’d advise you to do the same

This is the worst service company I have ever dealt with. I ordered a couple of pizzas for delivery. The wait time is one hour (understood on a Friday night with baseball playoffs). After an hour I get a call from the driver saying he can’t find my location. He drove past a few times not really paying attention. What happened to gps on phones??! He kept calling and we kept giving him instructions. Well. After 25+ minutes, I decided to call the place up. This is where what sounded like a teen. Answers the phone and proceeds to tell me that the delivery guy is on break. She said that they would have someone else drive, but if they can’t find the place, we have to pick it up. Never even apologizing for anything like it is my fault the driver can’t figure an address that Dominoes and Papa Johns always delivers to. I proceeded to ask for their manager, and of course, they are not there. I asked for a corporate number an they gave me another company’s 714 number. This is not acceptable Pizza Hut. I’ve always been a fan of your pizza, but I will never again even bother getting anything from your company. You have so many great competitors that it’s a shame you let these people that run your stores drag your company name into the ground. I left my number with your kids that work there. I expect a call from you guys… And don’t worry. I don’t want anything free from you or any compensation. I just want to tell you how much you guys suck over the phone and how to wasted my time. Thanks for nothing Pizza Hut. Shout out to Dominoes. They took my order and just delivered my pizza.

Ok so I ordered 30 minutes ago. carry out since they are not delivering on base. I was told it would be ready in 20 minutes. I show up 20 minutes after ordering. Then I am told one of our pizzas was not even put in the oven.

Worst customer service at a restaurant. The only explanation is they don’t WANT ANYONE TO COME GET PIZZA. Won’t happen again.

I was hesitant to order from this location because of the reviews, but with 3 hungry kids after soccer practice, I didn’t have much of a choice. The gentleman who answered the phone was very competent, they were friendly when I arrived to pick up pizza, the lobby did not smell funny, but best of all, the pizza was fresh and the crust was amazing! Dinner will definitely be enjoyed

This location is the absolute WORST PIZZA HUT EVER. Ordered at 5:30pm-ish on a Wednesday, didn’t receive my delivery until 7:45pm when I’m quoted around 45 minutes I would get my delivery. Get my pizza dinner box, the entire underside of my pizza was BLACK, taste burnt. Cinnamon sticks had NO CINNAMON ON THEM. The worst part? They didn’t even give me the icing for the cinnamon sticks. That’s the main part. I call telling the man the situation, and his response? «Well what am I supposed to do?» Really? You’re supposed to make you customers experience as hassle free and happy as possible. I worked at a pizza place myself and this is the worst service I’ve ever had. I am now told that if I want a refund I have to DRIVE THE PIZZA TO THEM. I am also told if I wanted another pizza it would not get to me any time soon. The entire meal was cold, not luke warm, but literally cold, like it had been in my refrigerator. I will not be ordering from the location ever again.
This doesn’t even deserve 1 star. It deserves minus –5 stars.
Dominos it is.

Perhaps you want another location.
Where to begin? I place an order and receive my delivery but was missing the cola I had ordered. I immediately let the driver know and he assured me he would return with the item immediately. This didn’t happen. Before the end of the day I called the store and spoke with the manager, asking for the item to be delivered to me the next day. At first she said she would instead credit my account. I advised her I only wanted the item and she returned that I could pick it up any time I liked. I persisted that the item should be delivered to me and I should not be subject to any delivery charge and the $ 2 tip given the driver should be returned to me. The manager then acquiesced.
I got the soda the next day and assumed the money would be returned to my credit card as the driver gave no indication otherwise. After more than a week this didn’t happen so I contacted the corporate office. They assured me the store manager would contact me within 3 business days but again this did not happen. I called corporate and my call was returned by area Market Coach Jimmy Sandoval.
Jimmy was very pleasant to speak with and understanding of how tedious and lengthy this exchange had become and said he would be giving me a credit of $ 25. I placed a pick up using the same information as my first order and was surprised to find they had no information about the credit I was to receive. There seemed to be only one person working the dinner rush and Irma had to ignore an onslaught of phone calls to speak with me. The phone rang endlessly and speaking with these customers seemed to rob her of all her time to cook. We tried to several different phone numbers to find my credit and again I tried to contact Jimmy but he has yet to return these messages. After showing my email conversations with the man I was given only a $ 20 credit to my order.

Pizza Hut has shrunk their pizza! A large is now a medium with 8 slices. Not going to satisfy hungry boys. Giving my business to Costco pizza.

Attempted to order pizza, within 3 minutes it was obvious the guy we were talking to was a complete cuntsticle. Gave up ordering. Glad to see everyone else came to the same conclusion.

Impulse buy of the hotdog pretzel crusted pizza looked so good on the TV
Not so good in reality. Although the hotdog bites were better than the pizza which didn’t get finished. Pizza Hut really needs to step up there game ordered Dominos the next night and it’s a world of difference. Way hotter, fresher and better tasting.

Thank u for delivering cold pizza and taking 90 minutes to deliver my order. Won’t be ordering from here anymore

this place is a joke. I have been visiting san clemente for 12 hears now. the people I see when I’m here never would order pizza hut. they got 2 for 1 pizza or papa Johns. I found out why tonite. I called this place and they said the computers were down call back in ten or 20 minutes That was at 1015. I called at 1035 and Ryan the guy that took both calls said he wasnt taking any orders. he wasn’t going to take any more calls or orders because the driver was already out and wouldn’t be back for a while. he was really saying he wanted to go home and was to lazy to complete the duties that he job entails. he did it twice to amazing. he’s name is Ryan that is what he said he works Sunday day before memorial day.

Walked in. Walked out.
I waited till I got to mission Viejo Pizza Hut.
Good things come to those who wait.
I still get put my stomach on it.
Maybe it was the aroma.
It was just different.
I can’t even really describe what the below average of this location was.
Pizza Hut take notice of this location.

We ordered a large pizza, a medium pizza, a personal pan pizza and two Hershey’s cookie pans. Our order was carry out and I have no complaints. They said pick up in 20 minutes, it was ready in less. This was on a Friday night! Everything we ordered was hot and correct. The manager even asked someone to carry everything out to my truck because I had my toddler with me. They had amazing customer service. Anyone who’s complaining about the wait time on the phone should try ordering online.

I am a big pizza lover. I usually order from Pizza Hut and I prefer home delivery. The quality of the pizza’s served are very good and great. Pizza Hut provides multiplicity of options from Simply Veg to Exotica as well as Non-​Veg. The other mouth watering pizzas are veggie lovers, chicken supreme, veggie crunch and country feast. All pizza are extremely good and I have normally have it. I Love Pizza…
The only way I can describe is that this place is like any other pizza place. You go in, you place order, and you get pizza. The ambiance is decent. The taste is good. The place is hygienic. A good option for pizzas. But don’t expect anything extraordinary. Thanks for a good service Anthony.