Action Spa Repair

This is my edited review. I was a little frustrated with the communication with the company, but after a second evaluation with my hot tub, I have been educated on what Action Spa Repair was trying to convey.
I would recommend better communication with repairs as a form to correct.

I called Action and scheduled for a technician to come by the next day. His name was Wayne. He called and showed up an hour early. He had my spa running in minutes. Can’t tell you how happy I am with the service. I have already referred a friend to Action Spa Repair. Thank you again!

Great Service, good pricing. Wayne the Technician very knowledgeable and friendly. Glad my pool service company referred me to these people. Thanks!

This place is awesome! These guys have given me a lot of great info on my newly installed hot tub. They have helped me figure out some problems I was having. Invaluable info! Prices are good. They don’t try to upsell you. This is my spa outlet. If you are in need of spa parts or info, this is the place in east county. Hands down…

Terrible, talked to their support about my hot tub and they said their tecs new all about my spa, then the spa guy came out and he had never seen the unit and did know anything about it.

Very helpful staff and great amount of parts onsite if seeking parts. Prices are good and they are willing to help you in almost anyway. I promised that I would post a reiveiw when I was in there 2 years ago, but I am finally getting around to it. I still remember all the great stuff you helped me out on for my $ 150 craigslist fixer upper!!! Great job guys. I do need to come by though and get another pump as one of mine burnt out.

Although our spa was corroded beyond repair, the company did stand behind their work and gave us a discount on the service call since our already corroded equipment was damaged during the inspection. In this day and age, you can appreciate a good honest company that still believes in customer satisfaction! Definitely recommend!!!

After trying another spa repair company, I called Action Spa Repair. They were professional, reliable, and the prices were very reasonable. Tim came out had our spa, that had been sitting broken for a year, working within two hours. Wish I had called Action Spa Repair first. Tim is the «Spa Whisperer».

Good service at a good price. I got my spa cover measured and it fit properly and looks great. I recommended them to a friend who liked my cover and was in need of a cover as well. He told me he recommended them to 2 more friends, so sounds like he was happy. They also came out to fix an electrical problem I was having as well. He came when he said he was coming and fixed the problem quickly. He was also nice enough to bring some cushions that I had previously ordered through them. That saved me an extra trip.

My call was cordially answered and forwarded to a very helpful technician. The service person that came to fix the spa was on time, thorough took care of the problem without a hassle. I would use them again.

I am writing about an experience in which I purchased a spa cover from this business.
I called and requested a quote for a cover and they contract with a company who came out to measure for our cover. I was concerned about his measurements and when I called back to mention my concern I was assured that the employee «knows what he is doing» and the cover would fit as the original one did.
When I placed my order over the phone the woman who took my credit card number called me back 3 times as she reported that she first did not save my number and then lost it the 2^nd time.
I placed my order.
When the cover was ready we went over to the store to pick up the cover. Upon placing the cover on the spa, we saw that it was a terrible fit, made with very cheap material and very thin foam for $ 440. I called the store and the employee came back out later that week to re-​measure and he took the spa cover back to make adjustments. I informed him that the covers for the spa «ears» were not measured correctly and this was easy to see.
The cover arrived back approx one week later and he did add a few handles to the cover, but the ears were exactly the same and the velcro that is used to close the sides was off by a few inches… thus making it difficult to close the sides tightly. The employee took the cover back for a second time and agreed to fix the cover to the best of his ability and to place the velcro even with one another. The employee also agreed to increase the thickness of the foam.
The manager called me a few days after this was already settled with the employee and he was very rude and abrasive during the conversation. The manager then asked to speak to my partner, who was the one who spoke with the employee a few days earlier. He was informed that she is unable to speak to him from 8 – 5 as this is her work time but that she would be able to speak with him anytime before 8 or anytime after 5. The manager then became agitated and stated, «Are you telling me that she does not have 5 minutes to talk to me?!» The manager stated that he was a business owner, yet a good business owner would adjust his time to accomodate the customer, not vice versa.
The cover was delivered 2 weeks later and the velcro was fixed and the ears looked better and the foam was replaced with a thicker version and the contract employee was helpful, although the cover still looks cheap and due to the rude and unprofessional manager we will NEVER shop here again.
DO NOT WASTE YOUR TIME AND/​OR MONEY HERE.