Amato’s Auto Body

My brand new Lexus was hit in the parking lot of my work. I’ve only had the car 3 months and wanted it perfect. I took it to Amatos and i got it back literally perfect! I can’t even see the scratch or dents that were on there and they were pretty bad on a white car.
Also as I was talking to Renee (whose great btw), the owner of Amatos over heard what happened to my car and came over to introduce himself and offered me a FREE DETAIL after what I had been though. Renee also gave me free dent/​scratch removal coupons. Talk about customer service! Amatos customer for life!

I’ve heard about the quality and detail this body shop produces when repairing vehicles from friends who have taken their cars into this shop before. You never want to HAVE to visit a body shop, but unfortunately after I was rear-​ended by another vehicle I had the chance to see if Amato’s lived up to the hype. Well, it did and so much more.
From the second I dropped my car off the experience was amazing. Dealing with accidents and getting your car repaired can be such a hassle, but Amato’s made the experience as painless as possible.
Renee greeted me upon my arrival, had my paperwork ready, and had already called Enterprise Rent-​A-​Car to come pick me up to get a rental vehicle. I was in and out of the shop and in a rental vehicle in less than 20 minutes. Renee kept me updated via e-​mail and by phone regarding the status of my car without me having to call and ask. She was professional and made my experience at Amato’s great from the beginning.
My great experience continued with Gil, who wrote up the estimate for the damages on my car. He assessed the damages quickly and correctly from the beginning, but did advise me there may be more damage underneath but that we wouldn’t know until the car was taken apart. Once the car was taken apart Gil went over everything that needed to be done, step by step, so I understood exactly what was being repaired. He explained everything in a way that I understood so I really felt I was part of the process.
Gil worked quickly and efficiently with my insurance company to make sure everything was going to be repaired correctly the first time. He kept me updated on the status of the parts needed to repair my car and gave me a realistic time frame of when my car would be completed. To my surprise my car was finished 3 days before it was supposed to be complete!
If you are taking your car to Amato’s ask for Gil to help you. He’s professional and definitely knows what he’s talking about when it comes to car repair.
My experience ended just how it began on a pleasant note. I picked up my car and it honestly looked better than the day I bought it. Amato’s completely detailed the outside and inside of my car and the repair work made it seem like the car had never been in an accident.
And, the owner of the shop, Paul, was in the lobby upon pickup of my car and asked how my experience had been. Seeing the owner of the shop down in the lobby interacting with customers and his employees was refreshing to see.
If you are ever in an accident or just need some light repairs done on a dent in your car you need to take your car to Amato’s. The experience is smooth from beginning to end and you will not be disappointed.

My Lexus spent a good month at Amato’s a few years ago after being rear ended. My trunk and side needed to be replaced and they did an amazing job with matching the paint etc. I was really pleased, but last week they went above and beyond. The latch to my trunk stopped working so I took it to the dealer. Once it was confirmed that it needed to be replaced, I called Amato’s — just to see if it was still under warranty. I had a call a few hours later from Mike who told me they were sending a check to the dealer and taking care of everything. He said they wanted a happy customer and I would say they succeeded in that goal. I would recommend them to anyone who needs auto body repair.

Amatos has been my «go to» place when unfortunate accidents have happened. They are extremely thorough and make sure everything is perfect! My Audi looked brand new when I picked it up! They are also great to work with regarding rental cars. I just dropped off the rental and enterprise came and got it.
Highly recommend them!

Took in my 2009 Audi A5 for some rear bumper repair after a minor accident and they repaired it flawlessly. The bumper looks as good as new and I even got the car back cleaner than I left it! Although the wait time was a bit long, it was well worth the wait. I will definitely use this shop again (but hopefully I won’t need to again!) =)

I was in an accident where the other driver’s insurance company, USAA, agreed to pay for repairs. I brought my car here to get an estimate. They were rude and said that it would take three weeks before they could even look at it, and that I had to leave the car with them for a day for them to give me an estimate. I thought this was ridiculous and left.

Amato’s is the only shop I trust with my car. Nothing less than exceptional work. Their attention to detail is impeccable as well as the quality of their work.

I have used Amato’s Services for three different times in my life and each time they prove to be «hands down» the best auto body repair business I have ever experienced. Their customer service is beyond what I could ever expect. They even helped facilitate with my insurance company and rental car issues. They kept me informed and went the extra mile. Alexa was so helpful and I would recommend this body shop to anyone that wants a stressful situation to be handled by experts. Amato’s! They are the Nordstrom of Car repair. Thanks Alexa and Amato’s for knowing how to treat people with respect. I rarely write review but you desire the effort. A VERY happy customer.

I had to write this review, first of all, the office staff are NOT honest. First time I called after the car being there for 2 days, the receptionist asked me for the last name, but quickly told me: «Oh, State Farm people is right here at this moment to do the estimate» even before I finished spelling my last name, I told her that my insurance company is not State farm, and she was like: oh, then whichever insurance company you have then. It’s like they are reading off a script as they’ve done this very often. Then I called again, was transferred, I could hear the phone was picked up and immediately hanged up so I would be transferred to voice mail; When I finally got hold of someone, I was told that they were working with my insurance adjuster (which I know it wasn’t true according to my insurance claim contact), and would give us a update by the end of the day, then the call never came.
Now, I’m just glad I got my car back. I couldn’t tell how the work was done on my car as it was a very minor body work, but it’s been there for 8 days. And, oh, just be aware that they’d ask you if you want to have bumper chip whatever work done for $ 200 (tiny ding you get from objects on the road hitting the bumper), which I guess if not part of the body work done on the bumper?!
In general, bad experience, and avoid!!!

Amato’s was SO helpful! One of my tires was low and I couldn’t get it pumped up at the local gas stations — as soon as I told them my problem they had someone check my tires and got it all figured out for me. And everyone working there was SO friendly! I definitely plan to go back for all of my car issues!

The customer service and integrity is shoddy. I didn’t even get my car fixed. If you don’t have a very expensive, exotic car, or a high ticket claim don’t bother wasting your time. It was very clear they were not interested in my $ 1300 escapade bumper fix. First of all the 3 ladies in the office didn’t care to help me when I walked in. They seemed bent out of shape because I didn’t have an appt.
Is the customer supposed to know that?
Shouldn’t they just help the customer that’s why I came in? No, they were too busy to help me. Then they said their computer program was down and I would have to come back another day?
Reluctantly they called Justin to write the estimate and he seemed nice and helpful. 3 weeks went by and I finally called them to schedule an appt. the scheduling woman didn’t seem to know her job and definitely didn’t care to take care of the customer. She told me it would be at least to mid December before they could take my caddy in. I said are you kidding me. She said they were very busy but I rebutted and said at no time did anyone tell me that to be prepared for a long waiting period. I told her that was not good service or communication. Then she asked me who referred me? I told her my old car dealer and current shop.
So does that make a difference? Should I have said Symbolic or Lamborghini dealer and my wait time would have been shorter?
Not good customer service or Integrity!!!
I know they have lots of business but to treat the little people like us this way is unacceptable. Obviously the owner forgot how he got started unless he never really cared about putting customers first.
I hope this helps others.
FYI I do own 7 cars and let’s just say they aren’t cheap!
I will tell all my friends of my poor experience!
…and you never even touched it.

We had our Audi A3 TDI (no VW jokes, please) taken to Amato’s after a truck backed over our hood while waiting at a light… broken bumper, right headlight assembly, bent hood, bent front quarter panel. The car is also bright red, so any deformation shows up doubly well. Amato’s really did a fantastic job the whole way through — from when Alexa took the keys, took our information and had the rental car company pick us up… to when we picked up the car. Everything was handled very professionally and we were constantly updated with progress. That’s almost enough to warrant a return (although I hope we never have to!) but the work done was excellent, as well. You really cannot tell the car was in an accident. A family member had a similar problem with their car recently, and Amato’s did the same outstanding job. Two for two as far as I can tell.

I just got my car back today! And I couldn’t be any more happier with the results!
So my car had to go back the second time to get something else fix and there was already a big dent on my back right fender (not part of the reason why my car was going back to get fix). Paul, the owner of Amato’s, I’ve got acquainted with the first and second time I’ve been there in under 4 months had that fixed for me! And I’m so grateful that he did that because I would probably never going to have it fix due to finance reasons and if I do, it’ll be some time next year. So thank you Paul! And thank you Amato’s for helping a girl out!

Wow!!! The team at Amato’s is amazing!!! So friendly! Fantastic service and off the charts talented! First class all the way!!!

Wowwwwww!!! I have to write this review first then I’m going to contact Unilocal about adding a «zero star» or «negative star» option because based on the conversation I just had with Louise Amato (owners wife) I feel this establishment deserves a negative star review. After contacting Unilocal I’m contacting tesla to share my experience.
I called to set an appointment for an estimate of my tesla model s. I mentioned that I had an estimate from another facility already and she asked me «why?».
To which I replied «Because I’m a consumer and I have that right. That’s why.»
Her reply… «No you don’t. You pick a shop and take it there. The insurance is paying for it so why do you need an estimate? We are in the business of fixing cars not wasting our time with estimates.»
I told her that I want to take my car to Amatos to have the work done and she pretty much denied me. I’m okay with that because there are a handful of shops I trust to do the work. I guess they are too big and fancy to give an estimate if they might not get the job. Or they think they are better than the rest so they can have a bad attitude. Any Seinfeld fans out there? … No soup for you! That’s exactly what it felt like.
Well, I’m a «car guy» and an estimate to me is not simply about the dollar amount. True the insurance company is paying but the work and warranty are only as good as the technician doing the work. So I want to understand and agree with he proposed work. For example What if they don’t replace something because «it’s not that bad» but it causes problems in the future.
I’ve always held this facility up on a pedestal as being the only shop to take your vehicle and referred plenty of business but not anymore.

This auto body shop is not honest.
When they finally followed up to let me know that the job would take twice as long as any other estimate, I asked them to give me an idea of why it would take that long. They could not answer, so I asked for a manager
The manager could not answer that question today either, and so I told him I had concerns that they were planning on taking twice as long as any other body shop. I further explained that since there is no explanation for it it makes me wonder about the general ethics at the shop, and I wanted to hear something that convinced me otherwise or else I would consider going to a different shop.
The manager then told me that I should probably go to a different shop.
The shop has something to hide, and if they didn’t then there should be no reason why they couldn’t briefly explain to me their logic about needing an additional week compared to any other shop.

Amato’s knocked it out of the park!
I took my Mercedes-​Benz GLK350 to Amato’s after a rear-​end collision and a terrible experience with another collision shop that I originally took the vehicle to. I spoke with Louise in the office and she was a pleasure to deal with from the beginning, assuring me that they would do their absolute best to turn the experience around. I can say that they definitely delivered on that promise. BIG SHOUT OUT to my estimator, Gil, for his industry experience and amazing communication skills. I had a lot of concerns after my experience with the previous shop, and received almost daily updates from Gil. I have worked in the auto industry my whole life, and I am probably MUCH more involved and pickier than the average customer, and Amato’s exceeded my expectations.
The work is beautiful and was completed in a very timely manner. The hood and QP alignment still needed a little adjustment when I arrived to pick up the vehicle, but one of their certified technicians fixed it right there on the spot (along with a much-​appreciated lesson in Benz hood alignment, very cool). To be absolutely fair, I will say that I am the customer who will measure all the gaps on the vehicle before approving the repairs, and it really was a very minor adjustment.
Many thanks to Amato’s (especially Gil, Paul, Louise, and Renee) for a great experience!

I took my 911 CSC here for some body work. Due to insurance and this and that, the whole process took a month. If you can’t wait for your rig that long, don’t go here. They did a really nice job, but I see they made a pretty significant error. They are Porsche Certified, so this shouldn’t of happened. They aligned my sled after working on it, but they didn’t do the rear properly as my rears now have significant Negative Camber (my inside rear tires are bald 1k miles later). Before I went in my tires all around were in great shape, now the rears are torked on the inside.
Porsche vehicles, as I have studied need to have a full tank of gas when doing the proper alignment. Hoehn Porsche even includes a FULL TANK fee in there price to do the alignment. My 911 had very little gas in it and I did that for a reason. I didn’t want my car to be driven, well this little trick backfired on me and now I’m due for some new shoes… my fault.
I will say again, the work on my body was done beautifully and looks incredible. Very nice girls that work the front and as a matter of fact, I never saw the owner or a mechanic…
SUGGESTION: if you are getting an alignment, verify the gas tank necessity before you blow through some tires…

I am really happy with the way my car turned out. The quality of work is just as good if not better than the factory.
I met the Owner of Amatos. He is really down to earth and gave me some helpful advice.
Renee was awesome and accommodating throughout the whole claims process, not to mention she’s hot.
You should take your vehicle here.
Best Regards,
Alexander

Perfection again.
Second vehicle I’ve taken to Amato’s, second time I’ve been completely satisfied.
Damage has completely disappeared and is just like new.
I will not use any other shop.
thanks!
–2014 VW Tiguan R-​Line