Arwinnah Bautista, MD

DO NOT GO TO THIS DOCTOR, she does not take the time to understand someone’s condition before treating. Here is my open letter to Grossmont Hospital about her horrific attempt at taking care of my husband.
To Whom It May Concern,
On the morning of January 12, 2016, my husband, Jeffrey was admitted to your hospital through the ER. His primary physician, Dr. Stephen Rohrer, had pre notified the hospital that he was on his way with a perforated bowel. Your ER was very efficient and took excellent care of him, which was very needed since he was on a gurney in the hallway until 2:30am the following morning. On Wednesday, January 13, 2016 he was moved to the North tower into room 394 bed 2 where he remained until his discharge.
In the ER he was assigned doctor Hsiao, who never attended my husband. His intake and history were taken by another physician whose name I do not remember, it started with an S. He took excellent care of my husband and had a fabulous bed side manner. The nurses and assistants in the ER were very helpful, even though we had a situation with the CT images taken that morning at another facility, they helped with legal paperwork so that I could go get them and bring them to the ER. The doctor was very reluctant to expose Jeff to any further radiation on the same day. We appreciated his concern and dedication to managing my husband’s care in the safest possible manner.
Soon afterwards we met Doctor Farinas, the surgeon assigned to Jeff. She was thorough, asked many questions, went over Jeff’s medical history in detail and gave him a physical examination. The first one administered to him while the care of Grossmont Hospital. She was clear and concise and made sure we understood every aspect of his condition and what the options were and her recommended treatment plan. She was very easy to follow and made us feel very well taken care of. We felt very confident in Dr. Farinas and happy she was assigned to Jeff.
On the 13^th while sitting with my husband in his room. A woman in a white coat showed up, said she was a doctor and would be managing my husband’s care from his lab work and vitals. She did not clarify that she would be his attending physician, nor did she examine or go over my husband’s medical history with him. My husband was sleeping through all of this and she never even woke him up to speak with him directly. In all honestly, she never asked who I was either. She assumed I was qualified to speak on his behalf. She was in the room briefly, maybe 4 minutes maximum and left. I assumed she was a case manager, and would be «monitoring» his labs. Not his life. I did not know her name.
On Thursday, January 14, 2016. the same woman came back to see my husband. I was not in the room at this meeting. She introduced herself as Dr. Bautista and briefly spoke with my husband. She once again, DID NOT examine him. She said, «hi, how are you? I am going to keep an eye on your INR because it is at 7 today», my husband replied, «yes i know, the antibiotics are creating that», she replied, «yes» and left. That was the extent of her medical care. Jeff was given a dose of vitamin K to counteract the climbing INR. That evening, Dr Farinas came by again, I was present as were other family members. She came, physically examined Jeff again. Then stayed and discussed his options for 30 minutes or more. She determined since he was off pain meds, was not feeling pain and was urinating, defecating and passing gas normally that he could have fluids and if all went well with that, be released in the morning. That was exciting news and we started making arrangements for the following days release.
Nurses brought Jeff fluids immediately and he started ingesting them with great success He did great through the night and in the morning was brought cream of wheat, again everything successful. His INR had dropped to 4.1 that morning. So everything moving as expected. He asked the nurse when his discharge paperwork would be ready. This is when he was informed that Dr. Bautista has decided he needed to stay one more day. He asked why would she has that right since his doctor was Dr Farinas, that’s when he was told she is his attending and that it was her call. He was very upset, called me and told me what was going on.
I called the hospital and lodged a complaint, how could the woman who had NEVER even touched my husband, ordered his medications or discussed his perforated bowel with him be the one to make that determination. I understand what an attending physician is, but she never comported herself as one, spent the time as one, or made us feel comfortable. If we had known she was in charge of his care, we would have asked to be reassigned to another doctor. She in no way, instilled a sense of confidence in her care of my husband. She never even asked him why he was on coumidin, how much he normally takes OR ANY defining questions. If she had asked, she would

This review is not for the doctor… I didn’t even get that far! I was looking to become a new client of the doctor and called to set an appointment. The girl who answered the phone had a bored voice and acted like I was wasting her time. She asked my name and I gave it to her, then in an annoyed voice she asks for my last name and spoke slowly… like I was a damn idiot. Then she moved on to my address, I give her my street address pausing, because that’s the polite thing to do when someone is typing/​writing it down, but before I could progress this stupid girl laughs and sighs, ‘You need to give me more than that. You need to give me like you City, Zip, you know an address’. I’m not a f*cking idiot and I don’t expect to be treated like one, so already getting more than irritated at this voice, her signs and talking down to me I decided enough was enough. I told her never mind and hung up. If I couldn’t stand this chick on the phone, how on earth was I going to make follow up appointments or even stand seeing her in person? I’d definitely want to punch her if she spoke to me like that face to face.

I had the most amazing experience with Dr. Bautista! This was my first laser procedure ever and I was nervous going into it. Dr. Bautista and her staff totally put me at ease and explained every detail. My skin looks incredible and I have received so many compliments. Before my skin had tons of sun damage and now it looks so smooth and young again! THANK YOU DR. BAUTISTA!!! :)

Very friendly staff… you feel like you are part of their family when you go to her clinic. Clear skin spa’s services are affordable and effective. Jean and Dr. Bautista are very caring and professional. I’ve been getting skin treatments regularly for more than a year now and I have no complaint. Their new skin clinic is exceptional!!! I have recommended their services to a lot of my family and friends and they only have good words for her services.

do not go to this doctor if you are thinking of having laser on the face or skin procedure. she and her assistant will practice on you and they use only one laser for all types of skin. you will end up much much worse than before you started with them. what’s more they don’t care what happens to you.