Assisting Hands Home Care

My mother had a serious wound care issue in November, was admitted to the hospital and released two weeks later, weak and incapable of walking far without help and even dressing herself. She was angry, frustrated, and confused. The night she was discharged Assisting Hands sent over a qualified, caring individual who took charge and got Mom comfortable and safe. We had two more caregivers come over the next three weeks to get her through the worst of it, and she enjoyed every single one of them and appreciated the help so much. Rita, Joylynn and Sarah were all incredible, patient, caring individuals who made my life much easier knowing she was well taken care of. Jane made scheduling a breeze and Tonya is working on the LTC insurance aspect. I didn’t have to worry about a thing except Mom getting better. Thanks so much, Assisting Hands! You are awesome!

My 88 year old grandma needed someone to help clean and straighten the house, occasionally drive her to the store, and occasionally cook some meals. Basic stuff, nothing crazy. I made this very clear when I talked to Assisting Hands initially, and they seemed nice and interested on the phone. However, with the person they sent out to her, there turned out to be a lot of red flags. The big one is that the company essentially refused to come out if they had to spend «more than 30% of our time on housekeeping» (exact words, per an email that was sent to me). During the first visit/​interview, my grandma did talk mainly about things that needed to get done around the house, since that was foremost on her mind, but to refuse business if sometimes this type of work takes more than 30% of their time is more than a bit ridiculous to me. You’d think that a company called «Assisting Hands» would be exactly that — people who are willing to lend a hand and help out in any way they can. On the contrary: there was LOTS of documentation and stipulations specifying what they would and would not do. Considering that the chores that needed to be done were ordinary ones, this surprised us. Another thing that bothered us is that the person who visited kept pushing my grandma to sign up for an 8 hour block, when we made it clear all along that we only were looking for someone to come out occasionally for 3 hours at a time (their minimum). This goes with another complaint that my grandma had: she didn’t feel that she was being listened to; it was like the person from Assisting Hands arrived with their own agenda and objective. Another complaint is when they said they would call her back «within an hour» and then never did. Basically, our first impression wasn’t good: their focus seemed to be on charging as much as they could by scheduling long blocks of time (whether we wanted it or not) and apparently do as little physical work as possible. It wasn’t a good fit for us.

The lovely ladies and gentlemen from assisting hands, Pauline, Myrna, Jeanette, Liz, Cindy and Linda, take very good care of my father. I could not ask for better care than these ladies. Especially since I am battling cancer myself, there are days where I can barely take care of myself let alone making sure my dads needs are taken care of. We found out early that my father did not deal well with male caregivers, that being said, Robert is a wonderful caregiver.

Our family is so grateful for all the wonderful, caring ladies Assisting Hands Rancho Bernardo has sent to care for our mom… Kay, Olga, Gracie, Shannon, Jeanette and Sandra, in particular.
Each caregiver comes uniquely qualified and our mom looks forward to their «visits».
Jane, Tonya and all the staff are attentive to our mom’s needs and patiently work with us for any schedule changes and special requests … always in a timely manner.
And owner, Nina Haines… very caring and patient as well. Our family was touched when she personally visited our mom with goodies after our dad passed. Very thoughtful :)
Thank you all! :)

I would like to send a heartfelt «THANK YOU» to each and every member of the team at Assisting Hands for helping me to keep my mother at home with loving care and safety. What a wonderful, sincere group of people! Each of the caregivers has been polite, caring, professional and attentive to my mother’s needs. The entire team has been a delight to work with and has given me genuine support and a sense of comfort. Special «thanks!» from both of us to our new friends Courtney, Laura and Nene, and to Jane and Tonya for your prompt and friendly attention and assistance with scheduling changes and managing our account… you are all so wonderful!

Jennifer is wonderful. When I leave, I feel like I am leaving mom with a friend of mine. That is a good feeling!

My mum 82, has been undergoing several health transitions for the past two months.
Assisting Hands has been there for me and my sister at every turn. They really listen to our concerns and provided Eva and Sarah especially to handle all the changes. Jane responds immediately and we couldn’t get through this time without their warmth and concern interwoven with their professionalism. All their caregivers are wonderful people and totally trustworthy.

Clariza S is awesome. She is very kind and efficient without being invasive. Jaime, Eva, Betty, Lanisha, Jennifer, Rose, Radie are all wonderful. We couldn’t have done this without them. Cudos to these ladies.

Thank you Jane, Tonya, Sue, Yolanda, Diane and everyone at Assisting Hands. You have been a life saver for our family. From scheduling details to qualified caregivers, they have this nailed down and are true professionals. Do not hesitate to involve Assisting Hands with the care of your elderly parents or family members. My 92 year old mother is comfortable and safe at home thanks to them.

We found out on Thursday afternoon that my grandmother was approved for hospice and she would be discharged on Friday. I called a few agencies that say they would have to call me back to find out if they could start on Friday. I called Assisting Hands and they were able to start work Friday night. I was very pleased with everyone I worked with there including the staff and the caregivers. I was especially pleased with Mercy. She was absolutely wonderful and a godsend in our situation. She was with me to the end and for that I will be eternally grateful. I highly recommend Assisting Hands!

I called Assisted Hands on a Sunday afternoon after I realized I could not provide the level of home care for my grandmother that I desired. Diane came out and explained how their program worked and they were able to get someone out to the house that same night. The home healthcare aides they sent out were all very polite and helpful. I would highly recommend. Thank you

Wow… I rarely write reviews, but this group of people deserves more than 5 stars! They are the most compassionate, capable, and reliable team I’ve ever had the pleasure of working with, and their patience knows no limits. They have provided wonderful, warm & loving service, reacted at a moment’s notice, and never let us down. Not only have they taken excellent care of my mom, but they have been so understanding on the phone with me that I probably owe them for emotional therapy ;o)

Assisting Hands has been truly unbelievable in the face of a very difficult transition for my family. I have a dad who has Alzheimer’s and is very, very opposed to getting any kind of help, but Chuck and Alex not only found the perfect caregiver for him but they walked us through the whole ‘onboarding’ process so that he was able to finally settle down and relax with his helper. Both my husband and I were completely overwhelmed by the process and Chuck probably helped us more than he’s helping my dad! Honest, straightforward and professional; a please to deal with.

My mom moved in with my family about three months ago. When I first started looking for a home care agency I really only needed someone a few hours a week. My mom was so social with her friends and this was a huge adjustment to her. She went from playing cards with her friends several times a week to living with us. I needed a little bit of respite care and she needed a friend.
In calling different agencies I quickly found that many agencies were high pressure and would only send out a caregiver for a minimum of 12 hours. They also made me feel guilty about how they needed to provide someone with a job and I would not find a quality person to fulfill the need of just a few hours a week.
When I called Assisting Hands and spoke with Jennifer, I got a completely different feeling. She was warm and said «of course we can do that!»
I definitely made the right decision in choosing Assisting Hands. This company is amazing. What I didn’t know when I first called assisting hands was that in a few short weeks my mom would decline so rapidly that I needed care overnight and during the day.
One of the very best things about this company is their interactive approach with the client. Every single time they send someone new they check with me in advance, give me their background, and call me afterwards to make sure it went ok. Sometimes within minutes of the caregiver leaving. They really want to match you up with a good fit and it is very important to them.
Nina, the owner, even delivered my mom flowers and pastries for mother’s day. The personal attention that they give is just amazing. Jane does all the scheduling and is very flexible about changes to our schedule and Jennifer still calls just to check on us. I really cannot say enough good things about Assisting Hands.
It has been huge change for our family to go from a household with three kids and my husband to having my mom live with us and caregivers here almost round the clock and Assisting Hands has made that process very smooth. I feel very good about having these caregivers in my home with my family.
My mom loves her caregivers and they treat her like a friend, not a patient. I definitely made the right choice and am grateful for them daily.

What a relief! I am SO glad that we found Assisting Hands… We’ve needed help for my elderly parents for years, but they’ve been very resistant. Previous efforts to bring in home help didn’t go very well, but we are all thrilled with this program. When my parents met Nina they fell in love with her, and the rest of her staff is equally wonderful. They all understood just what we needed, assessed their needs perfectly, and provide both warm & reliable service. It’s rare to find this level of both professionalism and compassion — I cannot tell you what the peace of mind means to me, and how grateful I am to have people caring for my parents that I can trust like family.

The leadership of this franchise personally worked with myself and my mom to ensure that the caregiver we ended up with was a good fit with my mom. Jackie, the caregiver for my mom, eventually became a great friend. She was terrific in every capacity. Jackie and the franchise leadership went above and beyond to help my mom out in very tough circumstances. I would highly recommend this franchise for anyone in need of care.