AT&T

There a employee by the name of Vince and he’s very rude worker. I went in there for assistance and this guy kept talking to me like I’m trying to scam Atnt or something. He told me that he couldn’t help me and I should call the customer service. I responded that the customer service would take a long time, and he said you don’t have a job so it really doesn’t matter. Please talk to Vince and tell him to be more professional and speak politely to people. I will never return to this store.

Quick service – great how they use tablets for registration and come looking for you while you’re distracted checking out devices instead of seeing if it’s your turn yet.
The guy who helped us upgrade DH’s phone went to great lengths to do all the work for us, including migrating contacts, taking care of unnecessary packaging and even taking off miniscule pieces of lint from the screen (that we wouldn’t have noticed) before attaching the protector.
Left with a fully functioning phone, nothing left to do to it – just what we needed!

Moving is never fun but when I recently needed to set up a new internet provider it got worse! I was told by neighbors and friends that AT&T was the way to go for what I was looking for. After several phone calls to AT&T’s 1800 number I was pulling my hair out. I decided to handle my issue in person and I’m so happy that the closest store ended being this one. No wait time when I walked in around noon. As my issue was slightly unique I spent a few hours in the store and it seemed that not I single customer had to wait to be greeted by a happy employee. Hong helped me so much, he was professional and knowledgable. We worked together to resolve all issues and get me on track to easy, no loop hole, one year contract. Very happy with my experience at this location!

I recently upgraded my phone at this location and was quoted a price, which was IN WRITING by CLAUDETTE. Two months later, after paying the one time fee, I got another bill which I thought would be what I was quoted, in writing, and it’s almost $ 18.00 MORE. I took my bills and quote into the store and talked to the very condescending manager, Marissa, who didn’t help, but then she went and got the lying Claudette who also did NOTHING TO HELP ME. They fail to mention the NUMEROUS taxes and other «fees» that are charged, but only lead you to think their printed quote is what you’ll be paying. I hate this store, and AT&T. The only thing they offered me was to reduce my already lowest data plan, with no bells and whistles, which will reduce my bill a whole $ 10 a month. I have been with them for years, and you’d think they would find a way to reduce my bill. They failed miserably. STAY AWAY FROM THIS LYING, MISLEADING STORE.

Walked in, I was told I would be placed on the «queue» but I didn’t realize I wasn’t being seen until every person was taken before me. I ended up being helped, got what I needed. The customer service is sales focused… what else do you expect? My go to location for sure, other AT&T stores haven’t been good at all.

I have stopped into this store to address business account issues and the client services team us completely hit and miss. Simple equipment transactions are lengthy and they could dramatically improve their service by continuous employee training.

Branisha was a God send! It has been a hassle dealing with my prior phone company and she went WAY above and beyond to help me clear it up. She is the nicest, most helpful representative that I have ever encountered.

I’m not sure why this place has such a low rating. Each time I come in, the staff is quick to help and I’m in and out in no time at all!
I love that they have little tablets now so you can be helped by anyone, anywhere. Plus, they usually end up showing me how to do what I need directly on my phone so I can save the trip for next time.
Another thing I like about this store? They aren’t overly pushy on trying to get you to buy accessories. I get they have to ask, it’s their job, but I like that they actually take no for an answer!

Poor service by sales consultant AJ. He exhibited the most uninviting greeting at the front door. I would have felt more welcomed by a guard dog. I told him that I was looking for a tablet and he said to look around. They do have a good selection of those. He did go over the promotional products with me in a perfunctory manner. Thanks! Said he needed to talk to his manager walked away and left me standing there for several minutes without returning. Not sure why such poor service for such a nice AT&T store. Need to improve their customer service…

Guys lied to me and said they had a phone in stock. Drove down waited 45 min (which they said would be a 15 min wait) for a phone and they said phone wasn’t in stock any more… avoid this place at all cost. Management doesn’t know what the hell they are doing

absolutely the worst. Not sure how this compnay stays in business. When you walk in, they put your name on a board to make you feel important and tell you how short the wait is… don’t buy that. We were 3^rd on «the list» and waited over an hour. Then, what they advertise on t.v. is not what they offer.
horrible communication compnay… never again, Time Warner, here i come and Verizon too.

I went to this store in May my experience follows.
I’ve been happily using Samsung Phones for years. I recently (in May) upgraded my phone which was a Note II that I really loved, to the Galaxy S5 Active. I’m an avid Kayaker and figured that the IP67 rating of the S5 was worth the smaller screen compared to the Note phone. The idea was to get the phone out of the water proof pouch I used to carry the Note in so I could use it to navigate, call for help and other fun and serious things, in a pinch 911.

The IP67 rating I was relying on states that the phone should be, «Able to protect against Immersion up to 1 meter for 30 minutes.» I was involved in some rescue practice where I was in the water 3 or 4 times for about 3 minutes each time where my phone was in my PFD (life jacket) to a depth of about one foot. Clearly this is within the bounds set by the International Electrotechnical Commission who are the people who set up the IP67 rating which Samsung says this phone complies with.
Samsung says «liquid damage» voids the warranty, but if my warranty claim is based on the phone failing the «liquid» part of the IP67 rating then by definition it would have to have liquid damage. Right? When I’ve pointed this out to them they have told me that I probably didn’t have the cover on correctly, they said this before even seeing the phone. The phone has a safety system that tells you if you don’t have the cover on right, so I know I did.
So Samsung has ruled the phone is BER which stands for beyond economic repair, and because it’s sustained «liquid damage» it’s not covered under warranty. To me this is a violation of their advertising, their warranty, and just fair play.

Recently stopped by the store because my Fitbit that I had purchased from here back in January was not working (yes I bought a Fitbit from a phone store!). I walked in with my Fitbit and explained what was going wrong with it. The lady at the front (I forget her name) was extremely helpful and pulled me over to a table to assist me immediately. After discussing my situation she looked up my account and saw my purchase. She said be right back and out she came with a brand new Fitbit! I didn’t even know that that’s what she left to go get but was so happy! She explained I had a year warranty, no questions asked gave me a new one. I’ve been to this store countless number of times and have always have good service. Sometimes they put you on this wait list that can be annoying because you’re sitting around waiting forever it feels like but once you are attended to the staff does a great job at being helpful and accommodating.

We just had our cable and Internet hooked up through this AT&T store and the technician, Jeffrey Rollason, that hooked everything is was very helpful and patient. Our apartment was complicated with the hookups but he was trying his best to make it work and he ended up making it work. I have never had better customer service when it comes to cable/​internet service.

Guess ATT doesn’t need or want my money. I went in with an intention of looking at phones/​buying a phone — scoped out for 10Minutes plus, they were not busy, no one EVER approached me to ask if I needed or wanted help. I walked out. Not good service in my eyes!

Incredibly slow service… Do yourself a favor and order online.

I hate this store. I am forced to go here because it is the only one near my house. It takes forever to get someone to help you. Then when they do the person usually treats me like an A-​hole. The prices are all too high and the products inferior. On top of all this they open later and close earlier than their posted hours. Screw you guys for wasting my time.

Went there yesterday to buy the new iPhone 6. Yeah — you had to wait in line, but it was launch day, and a very short line. And even thought it was 7pm and the employees had been there for 12 hours, everyone was beyond nice and helpful.
At one point their system went down, which was probably because everyone and their mother was there buying an iPhone. You could tell the employees were frustrated, but they were still super nice and attentive.
Cesar helped me out, even took the time to put on my screen protector and help me set up my iPhone once my purchase was done.
This is is a store that I will definitely being back to for my other ATT needs.

I’ve been here twice now, and it’s obvious that the employees are only really interested in selling phones and not actually helping. The first time I just wanted to update the vast amount of apps on my new Galaxy S4 (the S4 had only been out for a couple of months), and the employee didn’t know how to do it. He had to ask around until someone finally showed me how to do it. Now that I know how, I realize how simple it is and that every employee there should know how to update apps.
The second time I was there was a half hour ago, and it was apparent when I entered that the employee wasn’t really interested in working today. He spewed off his rehearsed greeting in a monotone, and seemed irritated that I wanted something as simple as a screen protector. He rifled through a stack of screen protectors until finally saying «this is all we have, it will be $ 25.» Are you kidding me? What a ripoff! I can get brand new screen protectors for my Galaxy S4 for less than ten dollars online and at Kobey’s swap meet. Then he says «we don’t carry accessories for that phone anymore,» like it’s some kind of ancient device. It’s only one year old FFS. I suppose they only carry accessories for early adopters and devices that are less than six months old.
I won’t bother going to this sorry excuse for an ATT store again. It’s a waste of gas and not worth the frustration.

I hate to be down on an AT&T store because I’m a lifelong customer. Hey, the part that isn’t actually controlled in the stores does a really good job.
But on this day, I visited the store in search of one very basic and very common accessory for my phone. And I was floored the store had the product for every other frikking phone except mine. And no, I do not have an obscure phone. I have the greatest piece of technology on the planet so there is no excuse whatsoever why they didn’t have what I wanted.
I walked across the parking lot to Radio Shack, which had three times the stock of that accessory, and six different choices for my phone. This is the only time an AT&T store has let me down.