T-Mobile

The 5 stars are for the customer service at this location and for Rich in particular. We walked in and he helped us right away, showed genuine concern for our lost phone, and sensed that we didn’t want to spend a lot of time there and used his amazing product knowledge to speed us on our way. Honestly, I couldn’t believe how efficient and professional everyone here was and I’m puzzled by some of the other reviews. I didn’t even see or hear any discussion of it, but suddenly another associate was putting a screen protector on for us while Rich got us through the paperwork and cash exchange, like they have either telepathy or a really good system. We were out of there with the new phone in about 20 minutes, no kidding. An all-​around positive experience and really remarkable customer service.

I have been with T-​Mobile for about 4 years now. Because I just plain like not having a contract.
Today I upgraded my phone and I just wanted to mention the great service I received at T-​Mobile. In particular my service representative Javier. Set my phone up so when I walked out the door I didn’t have to do any kind of tweaking on it. He also gave me some great recommendations on cases and I got the one I really like.

Smug, inexperienced staff. Terrible customer service. One of the managers kept condescendingly calling me «bro» while I was trying to straighten out the financial mess they landed me in. They are unapologetic when they screw up and will tell you to call customer service when you want an issue resolved.

My phone was giving me issues and i was so frustrated. Walk into T-​Mobile and the place is packed; great. Im sure this will be an unpleasant, lengthy visit, at best. But no! Aaron was genuinely concerned and polite; without even having to wait in line, he takes my phone, finds the nearly invisible seam, pops the battery out and back in (i would have tried this had i known how to open it) and my phone turns on, my day is literally saved! Thank you!

Miguel is
he was so helpful when my charger broke. I bought my phone 6 mo ago and it came with a great super fast charger. The live chat was super unhelpful. Miguel at the store front came through and helped us out. Thanks Miguel, you should get a raise at T-​Mobile.

Went in on a Saturday and the guys working there were so friendly, helpful, and informative! Joseph was super nice and gave me an honest opinion and helped me figure out which phone was best for me. Never did I feel like I was being pushed or pressured into buying something I didn’t want. Amazing service, thank you guys!

Went in on a Sunday and the three guys working were so helpful and nice! There was one transaction we could not move forward with, however, later in the evening, we got a call from one of the reps in the store letting us know they found a workaround and we could move forward! Great service and great attitudes!

Just wanted to write a quick review about Baron. Came into this T-​mobile while they were having a promotion and the staff greeted me right away and made sure I was being helped in a timely manner. Baron helped me as soon as he was available and explained everything to me about my new plan; benefits, usage, upgrades, etc. It took a while for my old company to transfer my number over, but Baron made sure to stay on top of it until the issue was fully resolved. Unfortunately it took a few days, but that had nothing to do with T-​mobile. I came back once after that due to some phone settings and to pick up a case I ordered. Once again Baron was there to help me out right away. I love being able to come into a place where one person knows your whole situation and is willing to do whatever it takes to get it done as soon as possible. Ill be back again soon for my new IPhone! Thanks Baron and the rest of the staff (who has been incredible as well.)

This is an awesome T-​mobile. I was on vacstionband my cell tookba dump. They were able to establish me with a new cell without any issues! Ask for Caleb or Brandon, as i highly recommend this store to any customers! Thanks again!

We just moved here from Washington and has a little trouble getting cell reception at our apartment. We went into this store to try to figure some stuff out and the guy that helped us was easily the nicest T-​Mobile employee we have ever worked with. They were extremely helpful and treated us with such kindness. I am extremely pleased with their customer service.

Been skeptical switching services for years, but decided to make the jump and go with T-​mobile. Been with pretty much everyone else and had service issues. I met with Elaine recently, and she’s nothing but helpful and awesome! She always follows up with me and responds and answers all my questions promptly. Meeting her in person, you can definitely tell she’s passionate about her job and loves to help everyone. I found where I will be staying for a very long time. I’m sure everyone at this store is just as awesome, but based off my experience, I highly recommend seeing Elaine. Thanks again!

Went to the store twice, first helped by Stephen Eisermann and didn’t get the name of the guy who helped me tonight.
100% 1^st class service, no BS, honest about the pros and cons of each phone and service. They switched me to my new phone and copied my contacts to the new phone in about 20 minutes, FREE, even though I did not buy the phone there. AWESOME!

Came back today to get my number switched, Christian again was very patient with me in trying to figure everything out. I even got help from Cheryl who was also very very nice and totally gave me some of her time to help me out when Christian was busy with another customer. Deff. enjoying my experience here!

We had an easy experience buying a phone after a bad experience at another store. Justin was really helpful, professional, knowledgeable about phones, plans, and policies, and does a great job.

Well I must have been into this and other TMobile stores half a million times in my angst to decide whether to bail from Verizon. I happened on Michael at this store and he was so patient with all my questions about the service in San D at the beaches as well as general questions about TMo and the phones. I was keeping my Iphone 5S from Verizon and wanted to be sure about getting my termination fee paid. I left again without doing the deed, but returned a few days later when Michael was working and he took care of the whole changeover for me quickly and easily. I also included a refer a friend which he easily handled.
Good work!!!

This team of professionals ROCK!
I lost my phone 3 days ago at the Fiesta Island dog park. I searched more than 6 hours over the last couple of days to no avail. With last night’s rain, I finally gave up and went to the T-​Mobile store to get a new phone since I figured even if it was found, it wouldn’t work anymore.
Rich — my awesome sales assistant — found me a great option spending as little as possible since I didn’t really want a new phone anyway.
I got home and there was a message on my answering machine — someone had found my phone and it still worked!
T-​Mobile has a strict $ 50 re-​stocking fee for returned phones, BUT I went back to the store and Rich pleaded my case to his boss — Jesse — and he waived the fee and took back the new phone.
What great customer service and a reminder to me that there are good people in the world who want to help you out.
I’ve been with T-​Mobile for 12 years now and I’m never switching!

I bought a brand new Samsung S4 on 26 March. After having it for ELEVEN days, a crack appeared on the screen. I just paid hundreds of dollars for this new phone and accessories and then had to pay $ 175 for my insurance deductible. Two days later I got a box with an obviously used and refurbished phone. I called and spoke with customer loyalty. The said to return the refurbished to store for an even exchange for a NEW Samsung S4. The store employees were unable to make this work in their computer even though it was promised to me by t-​mobile customer loyalty. I have had the refurb phone now for about 24 hours. It has shut off randomly twice, won’t charge properly and gets extremely hot.
The store manager, Jessie treated me in a condescending, rude and patronizing way. I finally had to tell him that I was in longer going to speak to him as he tried to convince again how great this refurb phone was, that I was coming up with ridiculous hypothetical scenarios and that the refurbished phone was even better than the brand new one that I had just spent hundreds of dollars on an was only able to use for eleven days.
Lauren, however, is an amazing sales rep and does her job wonderfully. She went above and beyond to try to get me the new phone that was promised to me and treated me with respect and made me feel like a valued customer for the hours I was in the store. She deserves a promotion and Jessie could use some serious brushing up on customer service and an attitude adjustment.

T-​Mobile has gotten too big for their britches and customer service loyalty is suffering. Be prepared to be let down for any of the great things they promise. They can afford to lose you as a customer and they’re not afraid to let you know. Hit up another carrier and after they experience losing a few customers maybe they’ll be able to find the customer service they once displayed.

I have spent most of the day trying to cool off from my experience at this t mobile store… I thought after being a four year customer of sprint there was no way I could receive any worse customer service, but I hadn’t met Brian yet. I am going to give you a clip of my experience at t mobile in order to not get myself worked up again.
I wanted to switch my service from sprint to T mobile, no big deal… right??? I am not tech savvy what’s so ever, so any sales associate who works with me I will be putting all of there training to the test. I unfortunately got stuck with Brian who not only had no idea what he was doing but was also completely unprofessional. He didn’t sell me on the phone what so ever. when he was giving me a BRIEF overview of the phones he was giving us wrong information. I ended up picking out the phone solely because he was making me uncomfortable and nervous due to rushing us. I was struggling with moving some information from one phone onto my new phone and instead of helping me he proceeded to scold me, «I told you I was going to be erasing everything from the phone». By this point I had already stepped out of the store due to feeling completely overwhelmed by his nasty attitude and dangerously close to crying. Thankfully my husband was there and he took care of the rest of the transaction and had a few parting words with him.
The two stars I did give this t-​mobile is due to the excellent deal I received… my bill is much lower than it was before and for Brent the manager who spent most of the time when I returned to the store the SECOND time cleaning up Brian’s mess.

I ve had a good experience here, overall but David rocks he is friendly, knowledgeable and quick.
Ask for him, anyway the other guys always end up getting help from him.