Ben Bridge Jeweler

I have been here a few times «ring shopping» with one of my best friends whom is dreaming to get married! Although I have perused every counter space here, I’ve always had great customer service here. It’s always sometimes awkward to come in just to look knowing you won’t buy anything. Sales people have the toughest jobs, I would know since sales was a huge part of my job life!
Nevertheless, I had a great experience and wanted to shout out Kevin for his fantastic service. He greeted us promptly and even upon us telling him we were just looking, expecting him to run away from us since we weren’t buying, he stayed with us and in fact told him is not a big deal at all and if anything we were entertaining him. He went on to tell us that if we had any questions or wanted to try anything on he would love to answer the question or show us something.
After chattering with my friend about a particular ring in the case, he took initiative and opened the case himself and let us try it on. Very attentive gentleman with great manners, suggestions and breadth of knowledge about engagement rings.
Clean, bright store.

We stopped in to look specifically for Pandora jewelry as this was a gift for the mother in law. This is pretty much the only place in the mall that sells Pandora. As we walked in, we were quickly assisted by a lady. She led us to the case where all the Pandora charms were located. There were many to look and to choose from. It seemed as though they were only able to take out 1 – 3 at a time as when we asked to look at several, she kept taking them out one by one and returning one by one.
We were looking for specific charms and it appeared from the holiday that many were sold out. We couldn’t dock them for the inventory. The charms ranged from $ 35-​$ 75. We quickly selected 2 and our transaction was quick.
There is a nice selection of Rolex watches as well.

Stopped in here to get a Pandora gift, the girl behind the desk was indeed helpful and had good knowledge. She wasn’t trying to sell anything that we didn’t need or pressure us into getting anything else that we didn’t need.

I came here to get a watch sized (Rolex) a couple of months ago and it was a terrible experience. I called ahead to be sure that they would honor the service even though I did not buy it from Ben Bridge. They said yes. When I arrived, I was completely ignored for about 5 minutes then the pretentious sales lady finally helped me and the first thing she asked was «did you get this here»? Well, no, but I called ahead. Fine — she takes my watch into the back to give to some mysterious watch master and comes back 15 minutes later to tell me that they couldn’t size it. No explanation. Just — we can’t. Wtf? I left and went to About Time in Hillcrest and the very nice gentleman there popped two links out in 30 seconds time and I was on my way. I have no idea what the deal was with Ben Bridge, but not worth your time!

Great experience a few days ago at Ben Bridge. Went in for a watch re-​size and the customer service was awesome! Keith helped me and my watch was ready in no time! It fits perfectly and I am very happy with it. I also saw some fun jewelry by Lisa Bridge and I am definitely going back to get a couple pieces soon.
Yay, for great customer service!

I bought my husbands White Tungsten ring here last year. We were told that this metal was very durable and if anything would just need to get polished every now and then. Well today my husband noticed that the diamond fell out! After further inspection I noticed that somehow the INSIDE of the ring is cracked/​gashed behind where the diamond was. We have no idea how or why that happened especially since my husband works at a computer desk all day and has never even dropped the ring!
I called tonight and was told it was under warranty as long as it has been inspected every 6 months. I told him I was NEVER told that and he said it was on the paperwork I was given and on the receipt. I never received any paperwork and I told him that it isn’t on the receipt. He said it should be… and I told him I have the original receipt and it doesn’t mention anything about a warranty. So then he tells me to come in tomorrow and they will see what they can do.
My husband hasn’t even worn this ring for a full year yet! What kind of garbage did they sell us???

This morning my wife went to Ben Bridge to look for pearl earrings and get a new battery put into my Tag watch and the lady that helped her was very rude. And she wasn’t very helpful. My wife and I have been going to that very same Ben Bridge for about 24 years. They just LOST a customer She worked morning shift she was middle aged with dark hair. I wish my wife would have gotten her name. This lady should not be working customer service. We bought our wedding rings watches throught out the years Tag Rolex NO MORE BEN BRIDGE FASHION VALLEY
Needless to say the lady was so rude My wife didn’t even get to look at the pearl earring

We were looking to resize my fiancé’s ring and were searching for trustworthy service. I have been warned by several people that jewelers can switch diamonds for a less quality one. So we shopped all the jewelers in the mall to see which one would best suit our need. There was no comparison, Lisa Whitley gave us the confidence and assurance that they were the real deal. She actually went far and beyond by plotting the diamonds before we left. She briefed us on what we have as far as style, karat, and purity. She also told us it would about a week to resize but it was ready in 2 days! Oh and the price was in between everyone else’s. I have actually been there before for other things but now I am sure that this place is client oriented. With the service they gave us, they definitely win our future business and referrals and a good review on Unilocal.Thanks Lisa!

Ask for Maria. We have bought two sets of rings in six months and upgrade the stones in one set. Maria has been awesome and remembers us my name. Our stones are flawless and are cleaned for free, including checking the settings every six months.

Gone are the days when you could look for a watch at Ben Bridge. Within 10 seconds of entering the store I was «assissted» by a pushy saleswoman. As soon as I said I was looking for a new watch, it was ON! Pushy, pushy, pushy. Try this one on, buy this, try that one on, buy that. She was pushing watches on me even after I said I didn’t like them.
So…I did what I should have done in the first place… I bought my new watch online.

I’m basing my review solely on my experience with customer service at this Ben Bridge location.
Strike 1: Walk into the store and me and my husband know what we are looking for, a Pandora charm for mother’s day for his mother. But we need some help finding just the right one. I ask the sales lady where I may find them, and instead of escorting us to the right area, she just points and says, over there in the back.
Strike 2: She finallly comes over to help us with the charms. We tell her what type of charm we are looking for, but half the time she’s not paying attention to us, but rather everyone else around her. Maybe they are understaffed? But no matter how many times we explained what type of charms were looking for, she continued to show us some off the wall totally unrelated charms that had nothing to do with what we were looking for. It took me and my husband almost half an hour to ourselves look through every single charm to try and find the one we wanted, she was of no help. And she just seemed like we were inconveniencing her more than anything.
Strike 3: We get home and a couple days later I get ready to ship this charm to my mother-​in-​law in New York, wanting to make sure it gets there in time for Mother’s Day. I open it to check it out one last time, and what do I find? THE WRONG CHARM! I call the store and I am told to just come back to exchange it. No manager on site for me to speak to, and if I want to talk to a manger I’d have to wait until Thursday between hours that I work and would have no chance to actually speak to him. No real apology or attempt to make the situation better. I finally call their customer service center, now very upset because not only will the gift now be likely late, but now I have to waste more gas money to go back to their store because it’s not down the street from my home. Then to add salt to the wound, the customer service rep finds there are NO more of these charms in this store?! Are you kidding me. So she nicely finds another store for me to go to and puts one on hold. At least the customer service person was somewhat helpful. Although at this point I feel I deserve for them to at least ship it for free, but if I wanted that I“d have to speak to the manager, who is not available until Thursday! UGH.
My first shopping experience here, and I can guarantee my last.

I recently purchased a Tag Heuer from Ben Bridge in Fashion Valley. The sales associate had given me a very good price. As soon as I left the store, though, I had second thoughts, since my heart was set on a different watch that was significantly more expensive, and was not available at Ben Bridge. After much thought, I realized I had made a mistake. The vast majority of jewelers don’t accept returns after the watch has been sized. I think that’s outrageous, but that’s what they do. The manager at Ben Bridge, though, was a true gentleman and he accepted the watch back. Next time I shop for a watch or a jewel for my wife, I know where I’m going first…

Hubby got my engagement ring here and while it is a beautiful ring I cringe every time I have to come here. Perhaps it’s the stuffy sales people or the fact that they don’t interrupt personal conversations to help customers. I hate coming here but have to in order to maintain the warranty on my ring — no more! I’m going elsewhere and will gladly pay for any service that is needed.

Just got my Rolex Daytona at Ben Bridge. Great help service and selection.

Helpful sales associates, and quality work (done in 1 week)= I’m a fan! Plus, the price to get my white gold rings re-​dipped, cleaned & re-​sized was really reasonable. Way better than what I paid at Zales last year to have the same thing done. Seems like they have some really quality jewelry here, too, so if I’m ever in the market… :)

They’re good, helpful, good but not great selection. I just don’t like having people asking if I want to look at something every 30 seconds. I like to browse rather than «be sold». So they were good but not different from a typical jewelry store.

Engagement ring shopping continues…
Stopped by the Fashion Valley Ben Bridge location on our way to see a movie in the mall a couple weeks ago. How weird that when I see the name of this business I tend to read it as «Big Ben Jeweler.»
A while back my boyfriend confided in me that he’s always envisioned himself buying his future wife a solitaire engagement ring, basically putting money into one stone versus spreading money out across the center stone as well as side stones. Thing is, I don’t prefer solitaires and haven’t come across one within our budget that has impressed me. I typically find them to be simple-​looking, unmemorable.
Alas, I never would have thought that a chain jewelry store would have, in my eyes, the perfect solitaire setting! Leave it to Ben Bridge to prove me wrong.
Hallie was helpful, knowledgeable, and – very important to us – not the least bit pushy. My boyfriend, who’s a salesman-​manager himself, obviously understands why jewelers tend to be pushy when an engagement ring is on the line, but he doesn’t appreciate it. We’ve had such annoying under-​pressure-​to-​buy experiences at other places, so annoying that we’ve crossed stores off our list for no reason other than their buy-​or-​die persistence. Thankfully such was not the case with Ben Bridge. Hallie answered our questions regarding the ring and the company, and we left the store feeling relaxed and optimistic.
This Ben Bridge solitaire setting – we’d buy the diamond elsewhere – is now a front-​runner, and I’m very excited to visit the store again. 3 stars for now.

I know absolutely nothing about nice jewelry or anything of the sort, but today I was schooled in some custom ring making. The man behind the counter was very patient with me as I bombarded him with questions about transforming my fake 6.00 Kohl’s ring into a real pretty one. His helpful demeanor really made a difference to me considering other jewelry stores like Tiffany’s from prior visits treat and look at you like you are dirty. The customer service alone in here would make me return in future jewelry purchasing days.

I’m not much for big chain jewelers, but I have a nice chronograph watch, and when it stopped working, I had to take it to an authorized dealer to get it repaired. I was expecting a long delay, followed by a phone call to inform me that they would have to ship the watch off to the manufacturer for an expensive repair. Instead, I got a call from Israel, their repair expert, who gave me a detailed report on his findings. Not only was the repair done in a short amount of time, but he called to explain a variety of approaches, suggesting the most logical approach would also be the least costly. I picked the watch up this afternoon, and it’s working like new. This experience has changed my opinion about this type of mall jewelry joint, at least when it comes to service!