Guess

Jaime is the best!!! I called to order shoes that were sold out online and she was able to ship them to my home in the Irvine area in 2 days! Usually I wear a size 5 ½ or 6 depending on how they are made, but she explained to me that the particular heels I wanted ran a size too big so I should fit into a size 5. She was right! I love them and they fit perfectly! Thank you for making this transaction so easy!

I love the way my man looks in everything from Guess! They have great customer service and overall friendliness at this location. We love this store!

I found this location on Unilocal and purchased a dress that fit me amazingly. i ended up finding a different dress for my wedding shower elsewhere that was a little more fit to the party. So I decided to return the dress which was purchased on a debit card. Anywhere else I would go, debit is like cash. They wanted to put the money back on my cars which I didn’t understand since it was debit not credit. The manager was rude about it. I won’t come back to guess again. If I could give them no stars I would.

I was greeted immediately upon entering the store. She asked me if I was looking for anything special and told her I’m just browsing. That’s when I found out about the special going on…25% off entire purchase for just trying on a pair of denim.
I like the jeans from here so I decided to try on a pair of white denim skinny jeans. I tried 2 sizes, one size was too small and the other was a little tight. I asked for the next size up… that was too big! I discussed the dilemma with one of the girls who works there. She suggested trying on another pair of the ones that fit a little tight. Since every pair is made slightly different maybe another pair of that size would fit better. I did that and… MAGIC!!! They fit!
I proceeded to the checkout and got my 25% off. I encountered 3 employees while in the store and they were all helpful and friendly.

Store was clean. Greeted immediately after walking in. Walked around & Looked at jeans since I’m in need of new ones. Haven’t shopped here since High school maybe (over 10 years ago). Bought a pair of jeans & a shirt for the Husband. Paid $ 8.10 since my sister had rewards. I wish I would of got the name of the 3 people who helped us today. Very friendly, great service. Def, will be back !

I would give zero stars if I could. Today, I tried to even exchange my jacket I bought two weeks ago that was $ 200 and had spent a total of $ 500 altogether. I had the WORST customer service experience out of any other retail store in the Fashion Valley mall. The saleswoman, #201 239, was very rude and would not accept my even exchange for a smaller size jacket because it had been worn once. I had to argue with her that this is not acceptable and that I am disappointed by their abysmal customer service in refusing to exchange my jacket. I kindly explained to the saleswoman that I am a frequent shopper here and have spent a lot of money here in the past. She continued to refuse to exchange the item for me. My girlfriend then had to come over and argue with her as well, which made us both very upset. After my girlfriend had to tell her that this store is not a ghetto store and that we would get our way by exchanging it at another guess store with the receipt, she finally gave in and let us exchange it. I do not come to shop here to get riled up over a simple customer service request. By this saleswoman refusing to exchange it, the company will lose out on my future business. I shop a lot at this store and I am never returning again. I should have just gotten my money back but I was so upset, I just wanted to get my jacket in my correct size and leave. I expect this type of customer service from ghetto stores like Walmart, but not Guess. People should not have to fight to get good customer service. You will never see me return here again.

The service at this location is outrageous. How can you have 4 people milling around and only 1 cashier when there is a LINE of customers?!
I enjoy Guess and Marciano quality fabrics, and pieces of my wardrobe from this brand have lasted me a decade, but I was really disappointed in the service considering their price point isn’t cheap.
I went to Forever 21 on the same day and had the best service!

Wow, so disappointed of the customer service of the store in this location. Seems like employees don’t have a clue of what they are doing. I ordered a Marciano dress from one of the male employees, I gave him my address and the card information it was supposed to be shipped from a store in a different location to my home address. I waited for two weeks and didn’t receive any package or email or call from them, so at this point I didn’t know if I was going to receive my package or not. I called to the store and talked to the manager that assured me that she will find out of what is going on and why I still didn’t receive my dress and that she will give me a call back. I waited for another week and didn’t receive a call back so I decided to go directly to the store and spoke to one of the employees, she called to the store from which they were supposed to order my dress and she told me that the store had only 3 dresses in my size but they were all damaged and if I really wanted that dress they could send me pictures of all three dresses so I can pick which will be ok for me with an extra 10% discount, so I waited for those pictures until the end of the day and didn’t receive any pictures or call from her with apologies! So sad I really like the Marciano section but because of this poor customer service I would never be back!

DO NOT order from the website and ask to pick up at this location – the staff here has no clue how to fulfill those orders. Instead of saving the time and money, you will end up waiting around for 4 different people to keep playing tag with your order (after waiting a full 14 minutes for someone to even notice you standing at the counter), ring you up for the wrong price, and not even give you a courtesy «sorry about the wait.» I am a huge fan of Guess clothing and stores so this was very disappointing.

Im a shoe whore. and a purse whore. But really, what girl isnt? I can honestly say I dont know one gal– whether they follow the everchanging trends or not, that doesnt love shoes and/​or purses. With that said, GUESS pimps me out each time.
There has never been a moment in which I’ve come here that I wasn’t impressed with their variety of purses and shoes. And now that Im a Nurse (woot!) I can finally purchase several things at once, rather than one item per visit lol.
Unfortunately, it receives a 4 rather than a 5 only because their clothes dont cater to a 4’10 little gal like me. Damnit. –Snaps fingers–
Other than that, their jewelry, accessories, clothing (for tall gals), purses, shoes and even the men’s wear & accessories they carry are all great and stylish!
But then again, it’s just my opinoin.

i love love love this STORE! all the ladies were super helpful. i was greeted as soon as i walked in. the girls looked great! i got two pairs of shoes! :} i will for sure come back to this store and send my friends here too!
thanks for making this mama feel FAB!!:}

I love this store. In 2011, I wrote this store a terrible review, but that changed a year or so later. They deserve to have the previous 2-​star review expunged entirely. Sam is the best, and I have gotten familiar with the team too. They always give me great customer service. It is one of my happy places!

Every time I walk into Guess I feel so under dressed. The style is chic and sleek. And I go in looking like dressed down for PE class.
The store is very uplifting and bright. It’s like one huge photo shoot and/​or cat walk in the store. Could also pass for a club because the music blasts like it’s Spring Break in Ibiza. The clothes are pricey but the quality is high. One thing I admire about Guess are there varieties of styles, cuts and washes of jeans. A really great selection if you ask me.
Customer service was great too! I got 2 greetings within 1 min. no joke! Good eye contact, smiles, and the workers represent the style of Guess. I’m sure their discount helps in that area.
I like the overall feel of the store and the clothes they offer. I don’t shop here often, but you can count on Guess for awesome style.
Workin at SYU! pom pom

for the most part is ok. seems they dont carry as many new stuff as other guess stores but its decent enough to go in there and get something on the go.

Let me start out by saying that I’ve worked Retail for majority of my adult life at numerous high end stores. Including this Guess Location. I absolutely loved it and missed it here! They really hold it to a higher standard here going beyond the norm, trust me, I know!
The Management, are attractive, knowledgeable, fashion experts! They hold their staff to higher level settling for nothing but the best!
The Staff, are the same as well (ahem, that’s why I was working there! lol jk) but will go above and beyond for you!
The Clothing… It’s Guess by Marciano! need I say more?
I left, because I moved back to the Bay Area, but gosh do I miss working here and the people who work here!

Shiver me timbers! Is this Fashion Valley or Treasure Island? With all the skulls strewn about this place, I could’ve sworn it were the latter. Seriously, the skulls are everywhere.
On the t-​shirts.
On the long-​sleeves.
On the necklaces.
On the jackets.
I practically expected Jack Sparrow to leap out at me from behind the cashier.
That said, Guess is a perfectly OK place to find moderately priced and vaguely trendy clothing, assuming your definition of trendy is «bedecked with distressed and pleated denim (and skulls).» The store is laid out nicely, with too-​cool-​for-​school club/​dance music blaring loudly. (Can you tell I’m getting old?) The back half of the store has racks that are perpetually marked 40−50% off. Of course, that means the clothing on these racks was marked up by an equivalent amount, so only the sale price was ever reasonable to begin with.
On these sale racks there are some kickass items to be found, including some splendid jeans and button-​down shirts. In fact, when I was here the other day to spend a gift card that was leftover from the holidays, I managed to snag two lovely shirts with some metallic threading (one white, one black) for a total of $ 60. Seeing as the gift card was for exactly that amount, I walked out of the store after paying just the sales tax. I would definitely call that a win.
Before I left the store, I admired the selection of colognes. I would enthusiastically recommend these scents to any guy who wants his date to get in a romantic mood, kiss his neck gently, take a whiff of his stylish scent, and think: «This boy didn’t settle for Abercrombie & Fitch. He might be a keeper.»

Guess is high on my list of stores to check out every time I head to Fashion Valley.
I’m such a fan of Guess jackets, especially the leather bomber jackets, and this place has the best jacket selection for my taste. Additionally, this store has a much bigger Marciano inventory than most Guess stores I’ve been to… nice!
I’ve also found this Guess store to consistently have the best service; I’m always helped really well in the fitting rooms.
There are constantly sales going on, and, that being said, I wouldn’t suggest paying full price for anything pricey unless it’s a must-​have-​right-​now item.