Bernardo Moving and Storage

The best moving experience of my life. I’ve been through 5 others. The last one from San Jose to San Diego was an absolute disaster — broken furniture, screws missing so they couldn’t assemble the rest, and to boot they first delivered me someone else’s belongings.
But it’s not that my standards have become very low… if anything, much higher. I searched high and low for these guys and they delivered — above and beyond. The crew (led by Fermando) was right on time, friendly, professional at all times, and cared about the company. Even more important, they asked questions about where and what, were careful with my homes/​stuff, and labeled the boxes easily. Even my ‘average’ moving experiences in the past never got all of this right.
The final delighter – because I’d moved a lot myself beforehand – they lowered my final bill by $ 250. Usually you pay as much or more as the estimate. I’ll recommend these guys in a heartbeat and to the owner – please do whatever you can to hold onto this team.

Don’t believe any of the reviews from year ago. These guys were amazing. We had a semi truck with six movers and they showed up on time and filled up the truck and dropped everything at the other house in another city. We were recommended to them via highly respected real estate agent whom we trusted. We will definitely use them again in the future and recommend them to all our friends

These guys are great. From the office staff to the movers… excellent all around. There are a lot of «fly by night» movers out there. Pay a little more and get some good movers like Bernardo!

I was recommended Bernardo Moving and Storage by my realtor, who knows David Price, the husband of the President of the company, Karen Price. Unfortunately, David Price had nothing to do with my move. I dealt only with his wife, Karen Price. Absolutely terrible.
Suffice it to say that Karen came out to take inventory of my belongings (some going to storage their storage, some going to our new rental). Karen confirmed our moving date and time, then proceeded to try and change it 2 times creating all sorts of inconvenience for us because there was major construction happening on our street, so getting clearance for Bernardo was difficult as I had to orchestrate the move through their contractor’s moving of heavy equipment and large semi-​trucks. Finally moving day came and the 4 movers proceeded to take two large garment boxes of my clothing to storage for two months, rather than to our new residence, where we clearly noted on the boxes for it to be delivered. When I noticed that quite a bit of my clothing was missing, I called Karen and she promised to look into it. I called her a week later. She did nothing, claiming that she was not authorized to open the vaults to search for my clothing without my permission. Thus, I was forced to drive down to the warehouse (one hour round trip) to confirm that my clothing was not missing. There was never an apology from Bernardo for this, nor an offer to drive the clothing back to our residence in North County, San Diego. This is just the beginning.
Fast forward 2 months. Reluctantly, I contracted with Bernardo again to move us into our new home that we had purchased. This was only because we had a lot of our personal possessions already stored in the Bernardo storage warehouse. So, I contracted with Karen again to move our storage into the new home, to pack our belongings at the rental, move them to the new home and then unpack. Well, not only did the movers receive a message that they were not to unpack for me…(I had to call the office and the receptionist admitted to the mistake after perusing my paperwork) so the movers proceeded to unpack what they could. Later, Karen called my voicemail adamant about the fact the the movers were NOT to unpack for me. ??? Clearly, she is disorganized and not communicating with her office personnel. To make matters worse, I was nervous about the movers possibly forgetting to unload everything from their truck so I asked them if I could check the truck. They agreed, but then left while I was busy working with my audio/​visual technician helping me set up at the new residence. So I never got to check the truck.
Adding insult to injury, Bernardo has lost several items of value that I had stored in their warehouse. These items come to well over $ 2,000.00 and I called Karen shortly after the move to inquire. Karen was ill at that time and has apparently excused herself from correspondence with me about my claim. She simply does not return my phone calls. Instead, she had her office staff, Michelle work with me about this. A person whom I have yet to meet. Michelle called me back for three days after my inquiry into the loss of my property to assure me that she was working on it. That was the end of all communications with Bernardo Movers. It has been three weeks and as has been the pattern, it is up to me, their client who has paid close to $ 3,000.00 for terrible moving services, to call them to file a formal claim.
Absolutely terrible company. Do not entrust your valuables to this moving company to move or for storage. I really am doubtful that I will ever see lost articles again.

I recently used the services of Bernardo Moving and based on my experience with them I will definitely never ever use their services in future and I would never recommend them to any of my friends
I am giving 2 stars just for at least some good work done by the guys moving my stuff and being sensitive to our needs and doing it faster and few good folks in office taking the initial calls. I found couple of items broken and found 2 items missing after move but it’s hard to pin this on them with no evidence so I let it go.
The reason I am so much dissatisfied with this business is the way they accounted and billed me to an excess timing costing me over $ 200. David Price seems to be running this business (that’s what I get a feeling from the staff) and one of the worst to deal with due to his rudeness and unresponsiveness. His staff probably would be slightly better to talk to, but they have no control when it comes to disputes related to incorrect billing. I would like to warn to not get fooled with David’s initial visit and professional estimates prior to move, since you would not see that attitude continuing forward especially once your move is done and they have your money.

Karen (the president of the company) came out to our house and gave us an estimate. But on move day the movers said there was more stuff in my shed than was on the estimate and that they would have to charge me more.
Mistakes get made and that’s not too big of a deal, but the dude gave me attitude and acted like it was my fault that the president of the company screwed up the estimate. At the end of the day he asked me to sign an invoice for the extra charges, but the invoice was completely blank. Then he gave me more attitude for refusing to sign a blank invoice.
They were also unnecessarily rough with lots of my stuff, and they dropped my fridge. (Luckily it was okay).
Unfortunately I would not recommend using them.

I have used Bernardo Moving & Storage 3×2009−2011−2013 and have atleast 2 friends who used them. They have been fantastics except for last move. First– the older mover is amazing!!! Such a harder worker. Some younger ones would be lazy and leave harder stuff for him. The first thing I noticed was them using dolly & shoes over my very expensive area rug! My husband rolled it up. They also had two guys that had to leave but stayed while I fed them lunch (I requested 4) and another one showed up 2 hours later. They sent smaller truck and were expecting to make several trips which time did not allow– I had to hire different company for remainder of things the next day. The 2^nd time they moved us– a mover dropped a box of x-​mas plates (that cannot be replaced). Same mover crammed a leather table into the back of the truck which cracked. I called to give feedback and they did not seem to care. Finally when we arrived at new home– they were using metal dolly to scoop things on hardwood floors (which did scratch). They also did not place anything down on carpeted stairs and were rolling dirty dolly up and down.
I probable would have used them again if my feedback was received better or apologetic. They could have cared less.

I am absolutely blown away with what just happened. I was hung up on by Robb one of the schedulers or maybe even manager or owner. Everything started nice, I called because I had to move today or tomorrow. I was scheduled to move with another company but there was a miscommunication so I called Bernardo moving. Robb had to make a few phone calls but he was able to get me a truck and men for the next day. I said great then he told me it would be 105 per hour I simply stated that was a little high and he became very defensive saying how they were the best in town blah blah blah. I said ok well I am stuck so I said ok let’s do it and he said never mine we don’t want to and he hung up on me. I tried to call back and of course it went to voice mail I left a message pleading for him to help me and I got no call back. I can’t believe the the degree of unprofessionalism that was portrayed. I would not recommend

If you get a good moving team you are fine, but don’t expect any professional customer service if anything goes wrong. We moved twice in 8 months, first from a 2 story house to a 3^rd floor apartment, then from the apartment to a 1 story house. Our first movers were fantastic, but unavailable on the day we needed. Bernardo Movings quote was quite a bit higher, but I was assured that it was a not to exceed bid, and would be lower the more we did. Plus, they did piano’s, which was a big plus. Karen was very professional and thorough with her estimate. I also knew how long our first movers took, so I incorrectly assumed we would be knocking an hour or 2 off the bid.
My husband has a good sized utility truck, and took no less than 3 loads over (we were only 3 miles away) and I took at least 6 SUV loads over a weeks time. The crew we got was inexperienced however, and took much longer to move less stuff DOWN than the first company took to move it all UP. I pointed out to Karen that we had a sleep number bed, which is a PITA to move, and she said it was no problem. Well, it was. One of the guys spent TWO hours working on it before another guy took over. He fixed one side, but it was never put all the way back together, and one side still doesn’t work properly.
They left gouges in the drywall, and chips in some of the furniture. The legs to our sofa were put in a random open box and it took us a week to find them, as the guy couldn’t remember where he put them. The kicker was that due to their inefficiency, they went over the «Not to Exceed» quote, and charged me more. I pointed out on the contract where it said… «Not to exceed» and told them how much we had brought over ourselves, but they said it was because they couldn’t fit it all in one truck and had to make 2 trips. (the other company got it all in one trip in the same sized truck). I was forced to pay the extra charges on the spot to release everything.
When I called Karen the next day to let her know about the problems, she was less than interested in hearing any problems. She did credit me for the difference between the quote and the extra charge, but only because I pushed the issue. The fact that we had done so much ourselves didn’t mean a thing. There was no compensation for all the drywall, paint and woodwork damage, and she was done listening long before I even got to the bed issue. I was left with the distinct impression that once they had your money, customer service was out the window.

I was just recommending this company to a friend and realized I never Unilocaled about it! They were recommended to me by a friend first, so I’d like to pass along the favor.
This company is amazing. From my first experience with Karen (who is wonderful) to the movers pulling away from our new home after a long day of moving, the entire process was seamless, professional and affordable!
I was 8 months pregnant with our second baby when Karen came for the estimate. She was so kind and I instantly trusted her. The estimate was a little high for our budget but completely reasonable from a business perspective. My husband was determined to move ourselves (I would have died) so I kept Karen’s number hoping we would change our plan. Sure enough, two months later, one new house and two crying babies in the backseat, my husband caved and I called Karen immediately! Two weeks before our moving date, we were able to book. She honored her estimate from months earlier, and gave me a discount to ensure their services fit within our budget.
Moving day, a ginormous semi showed up in front of our 1000 sq ft house and we thought it was a little over the top. We thought we wouldn’t even fill half. 4 hours later it was packed to the ceiling and we were headed north to our dream home.
The movers were amazing. Even when I got a little weepy doing a «last check» of our empty «first home» they were super nice and assured me that a lot of people have a hard time saying goodbye. My point is they were caring and human AND the most efficient, careful movers I have ever seen. They really care!
If we ever move again, Bernardo Moving and Storage will be my first and only call.
I was reading a bad review here and I honestly think they left the review for the wrong company. My experience was the exact opposite. Just fantastic and I would never hesitate to recommend them to anyone.
Moving stinks and this company made it almost pleasurable.
Thank you, Karen and our moving crew, for taking such great care of us!

Noticed a ‘military beware’ in an earlier review, I agree. They packed up opened boxes of crackers, pasta, an open bag of flour… Ridiculous, use some common sense. The pack up job made for the most dysfunctional unpacking I’ve ever been a part of. We were missing parts, had broken glasses, a broken dresser, bicycle pedals in a kitchen box, just to name a few. Plus they killed a small forrest with excessive amount of paper used to wrap items (6 sheets for a 3″ metal figurine of my wife’s? Come on…). The guys were working hard, but that’s no excuse for the sloppy pack up. Do your job and do it professionally.

Karen, and the admin team, were lovely to work with. We liked that they came out and did an on-​site estimate. We initially wanted them to pack and move us, but eventually decided on the move-​only option to save money. The quote was easy to understand.
The movers, however, lacked efficiency and professionalism. We were moving from a 2-​bed townhome to a 4-​bedroom house… which should be the easiest transition ever. (Upgrading in size vs downgrading.) The guys (Delonte, Demitrios, and Alvin) spent the majority of the move goofing off and making a mess of things. We have a hole in the wall at our new place, scratches on furniture, and I’m missing some items. The move could have taken no more than 4 – 5 hours, tops, but the movers dragged it out to 6. First thing they did at the new place was stop everything and check out the backyard. Really? How is that part of your job? Nothing is going there.
I won’t be recommending Bernardo Moving, unless you can get another team of movers.

I had a terrible experience with this company. Stay away from them! I didn’t have a Unilocal account but I created an Unilocal account just because I wanted to share with everyone about this company.
They gave me an reasonable estimate (also stated they will not exceed that amount) and that’s why I chose to use them. On the day of moving, they told me that they have to charge me $ 800 more and I did not add any additional items to the load.
They are unprofessional in communications, simply ignore my requests and messages. They did not refund me the deposits that they promised so I had to go through credit card dispute to get money back.
I found Karen Price and her husband David Price to be charming and nice at the beginning, and unprofessional when issues arise.
I have moved many times from coast to coast and this time is the worst in terms of billing and charges.
So I definitely would not recommend this one!

First, as to the guys who did the move they get 5 stars for sure. Hard working, decent people who knew what they were doing. They moved us quickly and without damage.
The reason for three stars is because of the price. We had a «not to exceed» estimate for 3500. But the bill came in almost $ 1000 high. There were a number of little additions and deletions, but my wife is a CPA and followed it all closely. We had added a few extra boxes and packing blankets, which we were fine to pay for. The explanation was that it just took more time than they estimated and they would not stick to the not to exceed. We finally split the difference.
I think this is a common scam among moving companies, so maybe they are no worse than the others. But it is very frustrating, and to us it was a lot of money.

Found the moving process with Bernardo Moving to be hassle-​free. Can’t say anything about the storage end of things as I didn’t have any storing needs.
Karen Price is easy to work with, explained all and made scheduling easy.
Crew polite, and speedy. And no harm came to my furniture. Nothing lost either.
Took pains to make sure they placed everything where I wanted it.
Yea!
I’d go with them again.

I would absolutely recommend Karen and the other great people at Bernardo Moving and Storage. They were very flexible with scheduling and last minute changes (mostly due to erratic escrow times). My move was MUCH easier having this team helping me.
I will absolutely use them again if I need to move in the future.
Thanks Karen (and team)!

Absolutely recommend Bernardo moving to anyone looking to move. They were extremely fairly priced and did great work. Jonathan and Joel worked hard and were super nice. Easiest and less stressful move ever. Will definitely use them anytime I move. 5 stars is not enough! Thanks again guys!

Highly recommend Bernardo Moving… they helped us with a local move in Jan/​Feb. They were reasonably priced, on time, and polite. Although we had packed sm items ourselves, they wrapped up the larger furniture items and transported everything without any damage, and this was while the house was being painted. No wall marks that I saw. They were extra careful… being through many moves with the military I will definitely use Bernardo again!

Our move was from San Diego to the Bay area (CA). And we had a bad experience with this company. Perhaps they’re better with local moves.
I wish we could rate this company on their moving but we didn’t even get to that stage. They were recommended by a friend but this is the last time I’m listening to personal recommendations and not my gut! They were quick to come to our house and give us an estimate and then they disappeared! They wouldn’t give us a specific moving date, and when we’d call they’d say they’d call us back but they wouldn’t. When i complained about their communication, they never apologized for their incompetence but said, «I’m sorry you feel this way». David Price is a tad bit arrogant. I wrote him a very decent email explaining why I thought his company had acted unprofessionally and he sent me back a short reply with a counter argument and no acknowledgment of the incompetence of his company. The staff seems to be polite but they have real trouble taking responsibility.
Because of the personal recommendation, we kept trying to make it work but Bernardo would not give us a specific moving date/​time and we ended up wasting time and money because of our lease agreement with our apartment complex.
I have a feeling that we weren’t a profitable enough move for them because we had a small two bedroom. They told us they would combine our move with another party’s move and we had a fixed date. But then when i called back to confirm the date, David said, «Oh, yeah, the other party’s cancelled and we’ll get back to you about the price». First of all, they didn’t even call me to tell me things had changed. And further, instead of taking responsibility and honoring our agreement, they tell us that we’d have to pay extra because the other party (that we have nothing to do with) had cancelled their move.
Overall, a very frustrating experience where we did not feel valued as customers. I would never recommend this company to anyone.

We would highly recommend Bernard Moving to anyone. We were very pleased and thankful to have them move us. We found them here on Unilocal and were not disappointed.
They came to the house to give us a quote. The price didn’t change and there were no additional fees. That was a big relief for us. On moving day they showed up right on time. They loaded our 2 bedroom with a garage, drove about an hour away, and unloaded in 3 hours. They were professional, kind, and careful.
Moving is no fun. I had been in the same home for almost 12 years and I was dreading the whole experience. Thanks to Bernardo Moving it was as smooth as a move can be. We couldn’t be more pleased with them.