Full Swing Golf

J.C. you giving them 2 stars is quite a compliment for them, I give them 1 star and if zero was an option I would give them that instead. I contacted Vince on or around the 22^nd of December, and understanding that the holidays are were near we agreed that if our system couldn’t be looked at before Christmas it would be looked at the week of New Years. Low and behold it is now the 6^th of January and not only have I gotten no correspondence from them as to when I can expect service but I have called several times as well as left an email on their website and still haven’t heard from anyone. Does anyone know if they mysteriously went out of business. I foresee a fire sale soon because they cannot be in business very long with this kind of service and the product is not by any means cheap.
I would like to provide an update. With the attention of Brian or BC to the issues we were experiencing, they went well above and beyond the customer service experience. We have even added services in the past 2 weeks. I regretted having to write the previous message but now I can say that we are truly happy with the product now. Thank you Full Swing and thank you BC for changing a bad experience into a great one.

I have usually had a good experience with this company, but one problem is the updates they release. It seems as though the updates are never tested properly before being released, as they always cause issues with my system. Recently I had an issue where the update completely stopped my simulator from working, so I had to deal with the customer service personally. I called several times to be transferred into someones voice mail every time. Finally got a hold of someone who was helpful and he put me on hold, only to accidentally hang up on me. Then another assistant called me back and transferred me to someone to fix my issue. The guy I talked to was Mike Leary I think. You do not want to have to talk to this guy. If you can just save yourself the time and ask for someone else. Mike immediately started talking about how he was at the end of his shift at around 3 pm, and he was going to have me do it myself if it took too long. He seemed frustrated as he was trying to fix it remotely at first, and couldn’t figure out the problem. So he then started to blame it on a possible malfunction with my computer that was running perfectly before the update. After I told him the problem was most likely with the update he immediately got offended and was blatantly rude for the rest of the conversation. I ended up uninstalling and re installing the original disk software and decided not to get the update as it had already cost my business money that it was making the simulator not work. I think that Mike might be in the wrong department. He shouldn’t be on the phone dealing with customers when he has no customer service capability.
Not to mention I’ve helped this company by posting YouTube demonstration videos with over 10,000 total hits. One of my videos was the first one on YouTube and that resulted in a Chinese company using my video on their web site to sell Full Swing Golf Simulators