Boot World

Just had to get some work boots that will last a while instead of the good olé Payless brand. Talked with Valeria, she was kind enough to give me some help and advice. She took measurements of my feet (hadn’t had that done since I was a kid!) and suggested some shoes. She then took measurements of the arch angle my foot has and suggested some high arch insoles which felt great but she also had second recommendations and I went with her advice because it was better! Just wanted to say thanks again, I think she regularly works in Chula Vista but she was very helpful!

So my husband bought me two pairs of Uggs for Christmas here bc it was close to his work. Come Christmas, I try them on and one pair was too big. So, we went here today to get them exchanged to a smaller size.
So we came in and a guy with brown hair and a mustache came to help. As soon as I told him I wanted to exchange for a smaller size or get a pair of different ones if they didn’t have a size 4, he immediately had an annoyed look on his face. He didn’t engage in conversation and when I asked where the children’s section was he just goes, «over there» w/​o attempting to direct or help me.
He then made a big fuss about how the box was ruined (I’m sorry that it was a Christmas present and the wrapping paper was still on it and once removed left areas where the tape was). He then began to scrutinize the shoes and treated the situation like I had worn holes in the shoes even though I had told him I tried it once and realized it was too big. He also made mention that «Uggs are expensive shoes». Yes jerk, I know they’re expensive. I have quite a few of them.
Don’t get me wrong I know he was just «doing his job», but his approach and how he treated me us a customer could have been nicer. He just needed an attitude change as he was just so damn rude.
I am a nurse and you may ask what that has to do with anything. But as nurses we get yelled at, shitted on, pissed on, and deal with psych patients almost on a daily basis and I ALWAYS treat my patients and their family members with RESPECT regardless if inside I want to be a bitch. Now was this guy yelled at, shitted on or pissed on? No. I was very courteous at first until I finally couldn’t stand his damn attitude.
We were refunded 21 $ so my husband, as patient and nice as he was but definitely peeved, gave him the 20 $ and said «Merry Christmas, that’s for the box.»
My husband even said, «I should’ve just gone to Fashion at the Uggs store, but I went here bc it was closer.»
We will never go to this store again.
But then again, it’s just my opinion.

Came to Convoy BOOT WORLD this morning at 9 o’clock it’s now 11 30 AM. Tried on a bunch of Work Boots but had issue with one of the boots do to RX, orthotics. After being there for two and half hours trying on boots for work they gave me an insert that would work fine but they wanted to charge me for it. I asked the manager after being here two and half hours and trying on all these work boots patiently while they were working with other customers, if she would give me half off the insert because it worked well with the boot in question and she said no! You know after putting up with their BS for two and a half hours you would think the manager would have said ok half off on the Insert to keep us coming back and so that we would refer them to other people in the future. but I guess she couldn’t see that. Very dissatisfied with management!
I guess management doesn’t care about people that wear prescription Orthotics!

I was in for a very specific item (steel toe, slip resistant waders/​boots) so I wasn’t expecting a ton of options. They had a few to try on, and customer service was great. He spent the time with me to help pick out a good insole, thick socks etc…
I didn’t feel rushed, and quite frankly, he saved the sale by sticking with me to find a good solution, given the options were limited. I was glad that I got to keep my cash local, and try on what I was buying.

I wish I got the me of the guy who helped us! The best I can describe is the handle bar mustache and tattoos on his arm and finger and the cool black watch! I’m usually good at getting names but totally spaced on that this day!
Anywho, he was fantastic! Took the time to discuss my girlfriends specific needs in a workbook and made sure she picked the right boot! He was able to easily relate to the customer and tell us what he has learned and experienced himself. We truly appreciate his honesty and knowledge!
We only visit visit here but every 1 ½ years but we always feel welcomed and valued!

Today, my husband & I went here to buy us both a pair of Ugg boots. Right away we both found a pair of boots we liked & asked to try them on. We each had our own sales women helping us. The sales woman helping my husband said, «Uggs should be bought a size smaller than you normally wear as they grow with your feet.» So, she gave him a pair in his size, and also one size smaller to try on. As he is slipping his foot into the larger size, the same sales woman states, «Uggs are a delicate boot.» I’m thinking, what??? My hubby has had a pair of Uggs before & they lasted for years until they just wore out. Next, he tries on the smaller size per her suggestion & the seam along the back of the boot pulled apart. He takes off the boot & calls her attention to the problem with the seam. She says, «Well, what did you do? It wasn’t like that a minute ago. I think you did that on purpose!» I was floored that this sales person would even respond with such a poor attitude towards a customer! She could have easily have said something else less negative, such as: whoops, here try on another pair.
Meanwhile, the sales woman helping me honestly said the boot I was trying (not a Ugg but a Sundawg?) had issues from production & were often returned. I decided to pass & thanked her.
We left without making any purchases.

Fairly inexpensive prices but not a huge selection. I was hoping they would have multiple styles of Timberland’s but they only had one or two. The sales people are a little too overbearing and would rather tell you which style you want rather than let you look around for a few minutes.

So finally after a year of working in restaurants/​food industry, I decided to invest in some worthwhile proper non slip footwear! So glad I came here!
PARKING:
I came on my day off on a Wednesday, right around lunchtime soooo no issues!
Lots of compact spaces just fyi
SERVICE:
I was helped by John [Jon?]. He was EXTREMELY HELPFUL! He brought out different sizes, brands, for me to try on to make sure I got the perfect fit.
He also suggested these insoles that make you walk properly and are good for flat footed people. They were perfect for me since I have a mild case of cerebral palsy which affects the muscle control in my legs. I walk with a very heavy step and put pressure on my toes rather than my heels. After placing them in the shoes and walking around, I could definitely notice a huge difference. He was fun to talk to and made the experience great!
I ended up getting some Klogs. A bit pricey but decided to invest in them and am hoping they will last! I wore them for the first day today and haha since I used muscles I’m not used to using, my legs and feet were a little sore. Since just walking around in them is different than standing for an entire day, I found that the shoes irritated my toes a bit. John told me they can get your shoes adjusted to fit the form of your feet. So I’ll be going back soon to see what they can do! Aside from that I had a great experience and am so happy I came!

Came here for a brand new pair of shoes for work. HIGHLY RECOMMENDED… GO SEE JON for help. He is very knowledgeable and educated me in detail with every single in-​sole he had me test and try on. Definitely got the comfort I have been wanting in my shoes for a long time. 5-​STARS all the way hands down for outstanding patience and customer service. Thank you Jon for the learned info and big help.

Back in Sept I bought a pair of Wolverines for work. No I do not do anything exciting or extreme. Basic office work, but hey I wanted something sturdy that was going to hold up to 8 – 5 M-​F. I threw down $ 90+ knowing I was buying shoes that would last me a while.
FF to April. The soles across both are cracked all the way through. Not pleased. I went to the store with my box and receipt ready to throw down. *Totally not needed* Deidre saw the box and said, «Oh yes soles, cracked, both pair. Let me exchange those for you right away.» She knew exactly what the problem was, explained it to me, got me a new pair, and made the exchange. The entire transaction took 10 minutes max.
Flabbergasted? Amazed at the lightening response? Delighted at an actual warranty? YES YES and YES.
Suddenly I feel like I need more shoes. I will be back.

Nice selection of boots, mostly work boots, hikers, and Uggs. A lot of American-​made boots too. Not much of selection for cowboy boots, however. The store is laid out more like a traditional shoe store where you tell a salesperson which boot you want to try and he brings out the size for you. But, I found them to be very kind and patient. Overall the prices are comparable with Boot Barn. They have a nice selection of clearance boots. Definitely check this place out before settling on Boot Barn.

If you are looking for those nasty, overpriced UGGs then you are in the right place. If you want work boots, cowboy boots, or anything besides UGGs, go to Boot Barn. Customer service is questionable. Even though there were several employees standing around, no one was able to answer questions about cowboy boots they were selling.

Boot World is a friendly, warm, and fair place to shop for boots, or whatever type of shoe you are looking for! They have great prices, great service, and great
selection! Go there, you won’t regret it!

Customer service! Normally I don’t review chains like this however-​what an awesome experience.
My giant BF who is 6“10″ and wears size 17 shoes had an unexpected need for new work boots in a hurry. It’s the kind of thing he normally has to custom order as you can imagine. We began the frantic search for a place that might have them and ended up at this Boot World location…
…right as they locked the doors to CLOSE!
Noooooo!
The woman locking up that night noticed us headed towards the door and reopened it for us. We explained that we wouldn’t be taking our time, all we needed was to know if the had anything in a size 17?
She did, one pair, and they were perfect. She stayed open to help us and ring us up. Lifesaver! Friendly, knowledgeable, and went the extra mile.
I tragically do not know her name but! To the management, whoever closed on Sunday, June 10^th-​give her a raise will ya?

Great customer service! One of the girls there gave me all kinds of tips on looking for the right pair of uggs. She knew the trends, talked to me about the care of uggs, talked about sizing with uggs which usually is one size down from what you wear. She sold me the spray to keep my uggs in good condition. Overall, I didn’t feel pressured, but felt like the salesman knew that I was getting the best for my money. I now have a tall pair of chocolate colored uggs and I’m very happy about them. Thanks!

Adam was FANTASTIC!
I ran into boot world this afternoon for the first time in need of ‘safety toe’ sneakers… I was under a lot of pressure and had no time to waste! Needed the shoes for a job nearly an hour after purchasing! Adam was an amazing help, could see my urgency and helped me define my style. I must have ran him back for 4 different pairs, two sizes each… poor guy… but he was totally loving my situation and eased me quickly and efficiently into the perfect pair! I will be sure to go back just to thanks him and let him know the shoes were great! THANKS ADAM!

Cowboy hats? Nope, not for me! I dont even think i saw any Tims (Timberlands) for sale up in there. I dont think its that kinda store. It is however, a pretty cool store inside, complete with cowbells ringin on the doors upon entrance!
If youre into this kinda stuff, id assume it would be perfect for ya, but me, well, im a «city boy»!! Dont mean to hate on em, its just not my flow.

I received the best customer service from Steve & Marques. They went the extra mile in taking care of me and should be recognized for the superb customer service.

If you wear boots, especially western style boots this is the place. A bit pricey but good selection. It also has a great selection of western wear. Me I just come for the boots.

They’ve got a good selection of boots here. Western boots, work boots, Ugg boots. That’s why it’s called Boot World. They also have sandals and slippers. If they don’t have the size you need they’ll check their other stores and have them sent to their location. That’s great service! The employess are very helpful. They’re knowledgable about what they sell and will help you find the right style for what you need. They stand by their products too, T. got a pair of work boots once and after awhile the zipper broke due to a design flaw. I couldn’t find the receipt, but since his name and the purchase were in their system they replaced the boots.
They sell other things here as well-​cowboy hats, baseball caps, belts, shirts, etc… It’s always a pleasant shopping experience.