Carl’s Jr

The food was okay. The chicken in my chicken sandwich was rubbery and hard to chew. The fries were hot and crispy. The service from Nichole was amazing! She smiled, she was friendly to everybody she helped. When she wasn’t taking orders, she was cleaning the tables and delivering food. The person who delivered my food never smiled, never asked me if I needed anything. Five stars for Nichole, three stars for everything else.

Worst when it comes to getting orders, especially on the drive thru!
Always missing a fries or something else, if any of you guys decided to order here always check it before u leave! How hard is it to get the orders correctly?!!

Ok I love Carl’s Jr. Better then McDonald’s and other places, not best but better then most. One by my house is amazing! Orders always correct for me, food fresh and hot!
This one by my job. Lack luster, friends just warm, burger was warm but did not looked grilled for long (I’ve worked for fast food before so I know most cooking methods) just lacking care for the product.
Nothing special about customer service to win me over for lack luster food.
Maybe another chance but highly doubtful.

This place sucks! the last 2 times ive been here my food was cold! never coming back!

One star just because they charge 20 cents for each ranch dressing… service was good

I went here this morning with a friend. We ordered 2 combos 1 breakfast county burrito and 1 famous star burger. The price is reasonable. The burrito was good it was tasty and the burger was OK too. But their coffee was not too strong enough to enjoy it. Maybe they were not using enough coffee or the water they used was not hot enough that’s why we didn’t enjoy it. I needed salsa for my burrito and I had to go to the counter to ask for it. It should be automatically given to me since I ordered a burrito. It goes with the burrito that’s the way it should be. And the half and half for the coffee you have to ask.
Good thing you don’t have to ask for a token to use their restroom. The restroom doesn’t look clean maybe it’s time for them to give their restroom a makeover.
The customer service was not ok either. I didn’t enjoy this place and I am not closing the door, maybe I can still give it a try to see if there’s any improvement next time.

Horrible service. If they are going to hire teenagers they really need to emphasize the importance of customer service. after leaving the carls jr
in san ysidro for their rude service, the young lady at the register was to busy flirting over her co workers shoes to acknowledge my question. then I was told that cards were not accepted only cash. I’m not a complainer and consider myself very understanding at. restaurants due to my experience working in the food industry, however I am extremely astonished at the worst service received not once but twice at two different locations within 15 mins

i just went thru drive thru some mad looking girl named stephanie gave me and my wife a attitude and she was screaming at her employers too i will never go here again

Bad, horrible, rude. did I said BAD, HORRIBLE AND RUDE!!! Extremely rude. These people give Carl’s Jr a VERY bad name. 0 stars if I could.

This place needs a lot of work!
They never have anything. I just went today and they did not have Powerade, HiC, Ranch, Cherry Coke and WATER! THEY DID NOT HAVE WATER! It is crazy to think this place is clean without water. They also never take debit/​credit cards late at night. No Cash, No Purchase. The service is bad, I have to repeat my order like 4 times and I have received wrong others 3 times. Other than that everything else is OK.
I don’t say I won’t come back to Carls Jr because other locations are 5 stars but this one is just embarrassing.

Terrible location. We went here after watching movie at the theater nearby. I usually like carls jr as a quick burger joint but geeez this one is bad. The bathroom was so gross. It smelled bad and toliet paper was on the floor. It’s one of those moments when you don’t wanna open your mouth cause you’re scared the smell might get in.
When I got to the register the girl was so rude. Its like… deng girl is your face gonna crack if you smile. I was even being so friendly to her. But she seemed to just have that I hate customers look. She even started texting while I was giving her my order. Who does that? I even tried to see her name so I can fill out one of those how are we doing cards… but she wasnt wearing one.

This particular carls jr looks pretty clean on the outside but on the inside, it’s dirty. I went through drive through, and ordered my usual burger. I asked for condiments so they added it to my bag. I went off and as soon as i got home, i dipped my hand in the back and the condiments were filled with what seemed to be sweet and sour sauce all over the packets. the only condiments i asked for was mayo and ketchup so theres no way it was my fault sticky stuff leaked through. I called and the supervisor picked up and proceeded to blame the condiment company which is pretty darn stupid. They should take responsibility and although it’s a fast food joint, they should care about cleanliness. never going back.

The place was FILTHY; there were flies all over the place. I really thought I was down in Tijuana.

First and last time coming here, the bathrooms were filthy, and they charge $ 1.00 for debit transaction

The staff is very friendly and they always have the restaurant very clean. The food is great and always get my order right.

staff is friendly, food was hot. Kids were happy. can’t say much else.

Love carls jr but last time I visited this location I felt like the associate was hurrying me up for no reason there was only 1 car in front of me and this guy was just rushing me and when I get home my food is cold and not a good at all. Reminds me why I should never go back to this location.

There is a general problem at Carl’s Jr. of the food usually being lukewarm when you get it, and this place is the worst «CJ’s» I’ve had in regard to that. On my commute home one time I got Jack in the Box on the way home about 15 minutes north of my house (off the 54) and when I got home, the burgers were hotter and the shake was colder than the food from this Carl’s Jr… Which happens to be located on the street I live on.
Carl’s Jr. is a decent fast food establishment and I would love to update this rating if they fix this problem. I’ve been to Carls’ in Arizona where the food was literally too hot for me to eat when I got it. So i don’t know what their problem is. In the end maybe it’s refusal to use a microwave or heat lamp, but honestly to me it would be worth it.

All I can say is the traffic at the drive thru has gone down.

It is Carl Jr. I like the fact they are always expanding their menu with new items all the time. Parking is usually not a problem here. Sometimes it is faster to walk than the drive thru.