Supercuts

Andrea was an absolute delight. Her easy going personality made the haircut (which usually terrify me) not nearly as bad. I walked away happy with my hair and a new frequent customer :)

This place doesn’t give a MILITARY DISCOUNT for dependents??? I took my daughter in yesterday but they said it was too late to do highlights so I spoke with the gal there and told her what I wanted done to my 13 year old daughters hair and she quoted me $ 58 which was great. 2 foils and a haircut! I explained to her that I would be having my sister take her right after school because I had to work. After our discussion I signed the consent form agreeing to giving my permission to have my daughters hair dyed the way we discussed it. So anyhow my daughter has super short hair and was talked into getting $ 193.00 friggin dollars worth of color!!! WTF??? My sister paid it and they won’t even give us a military discount AND they went against everything that I THE MOM agreed to!!! This place is RIDICULOUS!!! So PISSED OFF!!! Now my daughter is going to have BRIGHT BLUE HAIR ALL OVER??? WTF??? Why didn’t they call me to get my consent??? WILL NOT BE COMING BACK!!!

Getting a haircut is always a slightly terrifying experience for me, because as a swimmer, people are constantly trying to cut off all of my dead ends, leaving me with waaaay less hair than I had anticipated.
Yessica was absolutely amazing. She gave me exactly what I had asked for. My hair feels amazing and looks incredible. There’s no need for me to have to grown into my haircut. I was stoked with it leaving the salon, and I’m even more stoked 24 hours later. This place is amazing, and if there’s ever a line, I can promise you that it’s worth it.

Do not go to this Super Cuts they will rip you off the stylist Melissa M charged my card for more then I signed for! I am going to contact the manager and my bank for this unauthorized charge total bull crap!!!

Got a hair color. Stayed there for 5 hours. Came home finding that I still have color left on my scalp, face and neck. I literally have to jump in the shower to get everything off. It was not professional look at all. I’m very disappointed. Not very happy with the service!!!

Quality hair cuts take time! They do an amazing job and have excellent customer service. I have been coming here for three years and always get a high level of care. The manager is sweet, knowledgeable and always has a smile. Best place to get a hair cut!!!

I seem to find myself leaving another review here. Let me tell you about my experience with supercuts. I have been a loyal customer here for almost 3 years now. Now back in 2013 something amazing happened and the lady who is now my wife finally gave in and gave me here number. Keep in mind I never asked for it thinking I would never get it. I was always too afraid of being shut down. Well anyways throughout the years I have seen this salon grow. And most of all I have seen the love and dedication my wife gives to this place. If it weren’t for me and our kids I think she would spend all day there. This is a very strong team right now and I would highly recommend this place to anyone. Now, keep in mind. I am not trying to say you will find your wife here. But you are definitely going to get a great cut/​style/​color or whatever your flavor is. And if you really want a color or are ready plot try something new and get out of your shell. Find Yesica Metcalf. She is always busy but always finds time.

I have been going to an affordable hair salon since college and Supercuts is overall a hit or miss, especially at this location.
At the Otay location, there is usually two or three people working and a one hour to 90-​minute wait. Sometimes you will get only two people working and a female customer that wants everything– hair wash, cut, dyed, and styled.
Yesterday, I decided to get a hair cut and wash because the last time I got a hair cut was September 2014. I came in at 12:30 in the afternoon and the young lady with red dyed hair helped me said it would be a one hour wait. For that one hour, I decided to get some groceries at Vons.
I came back at the expected wait time and I waited an additional 45 minutes. Supercuts was busy given the fact that there were only two to three people working and it was Spring Break.
Melissa cut and shampooed my hair. The water was at a comfortable temperature, but the shower head pressure setting was hard. I asked for a long bob and I thought she did a fairly good job. I personally thought she may have rushed a bit shampooing and cutting my hair because there were five to six customers waiting.
I am a wash and go type of lady. If you are the type of person that is patient and don’t want to spend a lot on a hair cut, then go to Supercuts.

I checked in online after seeing a 20 minutes wait time and choose the option for the next avail staff. Upon arrival on my appointed time, the lady in front acknowledged they received my name but informed me there were 5 people ahead waiting in store. When asked what the wait time would be I was informed I would have to wait between 45 mins to an hour. I walked out thinking how ridiculous ! What’s the purpose of making an appointment if that time will not be honored. It should be clearly stated that when you check in online with wait time listed it’s not really the wait time so other customers do not waste time getting there to have to wait even longer. This is almost as bad as the DMV but at least the DMV keep their appointments!
I ended up going to a smaller barber shop nearby to get what I needed. If you find yourself in the same disappointing situation at Dennery Rd SuperCuts try going to GABBY’s off of Palm or in Eastlake, there is GILA RUT!

People waiting. Is it really necessary to have 2 girls working on 1 Man’s hair… Really!!! At least inform your customers why we see 2 on 1. From afar looks more like gossiping!!!

Receptionist lies about wait time. Salon is understaffed they always say it’s a 30 – 40 minute wait you end up waiting for sure more than an hour.
Get more staff please

The receptionist lies about the waiting time to keep people in the shop. I was told 30 mins and an hour later im still sitting, then someone came in and she said 20 mins! Really! After there cut they have to take a 15 min break while people are just waiting for there cut. Not once were we told that they would be with us in a minute. Bottom line the service here is unacceptable and if my barber wasn’t busy I wouldn’t be here. Never again.

I had not been to this Supercuts in years. It’s been recently remodeled. The hairstylist appear to be all new and lacking confidence in what they do. I’ve been here twice in the last month and both times I got home and had to fix their mistakes. I would not recommend this place to anyone. BTW a regular haircuts will run you $ 18. No thanks.

Don’t bother wasting your time here. I’ve never been here and been in a chair within 90 minutes. They say it will be really quick but then their friends come in and they go in 1^st even though you’ve been waiting 2 hours already. Ridiculous. I’ve been a loyal customer for about 2 years now but I’m never coming back. Sooooo fed up with the customer service. There are a couple of girls that bust their butts trying to get people in but mostly they really don’t care. Looking for new stylists for my family of 4:(

Best hair cuts I’ve ever had. AND I used to spend hundreds at fancy salons. I’ve been coming back for 8 years. Yeah, that’s right, TO SUPERCUTS. PS, do not go to the one off of Washington in Hillcrest, regardless of their reviews; they messed up my hair bad. See my other review, if they haven’t deleted it…

I’ve been coming to this Supercuts for over a year now, and I wouldn’t let anyone else cut my hair. I have three stylists at this shop, Yessica, Tamara, and Lliane. Don’t let anyone else cut your hair. I’m Mr. Nice guy and went in on a day all three were not there, some girl butchered my hair. I had to go back next day and have Lliane fix it. These girls are super chill and really good. This place is awesome, just don’t go on weekends in the afternoon, packed lol

Great girls, great service, totally got an awesome cut & was also talked into a conditioning treatment, which BTW, I was in desperate need of. I advised my stylist that I had (uuughum???) trimmed my own bangs, and for her to work her magic on my hair, which she did. I let her have free rein, with no complaints.
No pressure to up sell which is nice too. The salon is clean and stylists clean their stations after each client.
Good job ladies.

I’ve been wanting to write this review for a while but have been quite busy. My 15 and 13 year old boys needed haircuts before they began school. I have been taking my 15 year old to the location in the College area and we have been extremely happy. Since I was short on time and needed a place that was close, I decided to take them to the Dennery location. After all, the College location had been doing a good job, so why not.
I told my boys to walk in and put their names on the waiting list. Done. The waiting area was packed and I was ok with waiting. However, there were not enough seats so we had to wait outside. Fortunately my car was parked only feet away from the front door. All three of us waited outside but I knew I had to at least have one of my boys waiting inside so the staff would know we were there. Shortly after we signed in, another gentleman walked in. After about 30 minutes, enough seats had become available and we all took a seat.
Now I know you can call ahead and put your name on the list but on our wait at the Dennery location, an employee stated to someone over the phone and in person that they can put their name on the list but it does not reserve anything and they do not take appointments. This made me believe that it is supposed to be a reserve list only. My boys never went anywhere and the individual who came after us was seen before us. First strike. (I can live with that)
However, my 13 year old wanted a faux hawk and the stylist (used loosely) did NOT have the slightest clue as to what that was. To make a long story short, she butchered my child’s hair. If you read an earlier review of mine, this is not the first time I have experienced this issue.
My 15 year old was a bit more lucky but the stylist was completely off on what we asked for. I guess it’s my fault but I expect these stylist to know what they are doing. They are cutting people’s hair and should be held accountable for their work.
Suffice to say, I will never visit this Super Cuts. The College location should pay the Dennery locale a visit and show them how to cut hair. I shave my hair with a number one and would be afraid to walk into the Dennery locale to have them mess a simple head shave up.
Go at your own risk and beware of the ghost of Eduard Scissor Hands!

I walked in having no idea what I wanted done so I told the lady to have fun and to do what ever would look good. I had the most amazing hair cut ever. I will always come here.

This place was pretty good to me, I asked for just a simple trim. The person cutting my hair was named Christina and she was friendly and talked to me on what she was going to do exactly with my hair and I had time to say either yes or no. I tried calling multiple places earlier for their price and this place was a winner as well as the end product, Ill be coming back for sure.