Chase Bank

This concerns mortgage lending.
We had originally used a mortgage lender in Mission Valley (who shall remain nameless here). They charged a fairly high up-​front fee, but when we told them that Chase charged less, they assured us that they would give us a lower rate. They also made a lot of noise about how Chase couldn’t get everything done in time, etc.
Surprise, surprise: once the loan was approved, they not only didn’t give us a lower rate, they insisted on a higher rate.
It was very late to meet our closing date, but we went to Chase in PB. Christopher Yu was great – went through our documentation and financials, organized the loan app so that it would meet a minimum of difficulty with underwriting, charged WAY less than «Lender X» and gave us a better rate as well.
The only problem was timing – COE was only 10 days away (which is obviously impossible) but if we could get a one-​week extension from the seller, Christopher promised he would get it done. Unfortunately, we could not get the letter from the seller.
Christopher didn’t make us any phoney promises about getting it done in 10 days; instead he was up front, bowed out, and thanked us for our interest.
Be assured that the next loan we get will be from this bank.

Really big bank, but they never have fresh bills :/
I know that doesn’t really matter, but it does to me if I need to make stuff with the money. Grr.
Although the staff is very friendly.

Luv Luv my bank! Super short lines here!!!

No one really LIKES banks, but this one serves its purpose. Chase as a banking institution as a whole isn’t so bad, especially as a former Bank of America patron. This branch might lack slightly in customer service at times, but its good enough.

I loved this bank when it was WaMu. They always took care of the problems and acted like they actually cared about you. They always helped out and suggested things and there weren’t so many fees. Now that its Chase, I hate them.
It all started when I decided to try and deposit cash into the drive-​thru ATM. I thought that was an awesome addition. Ha! Was I wrong. I deposited $ 180 dollars and the machine rebooted itself and was stuck on a blue screen. Thankfully it was friday and I could go inside and do whatever I had to do to get my money. The first person I told thought I was lying and said it doesn’t just do that. I said go look at it then. She got all mad and stormed outside and saw it was down. Then it took almost an hour to call someone and fill out forms and all kinds of non-​sense just to tell me it would be a couple of weeks to «investigate» it. What’s the point of having cameras everywhere if its going to take a couple of weeks? It took them 2 weeks to credit the money into my account. Along with no sorry this happened or anything. I’m glad I didn’t need that cash cause according to them, ATM’s just don’t eat cash… Nobody was nice, nobody really wanted to seem to help and they took their damn time.
Yesterday I went in to close my account and the guy was rude. He asked why and I just said I was charged $ 30 dollars checking fee and I think that is non-​sense. He informed me ALL banks charge a checking fee. I told him I found a bank that didn’t and he said again, that all banks charge a checking fee and if they don’t they will start. San Diego County Credit Union doesn’t as long as I use their paperless eStatements which I love.

Likes: Chase at every corner. $ 100-​$ 125 new checking account and credit card bonuses. Yeah! Free money. =) With direct deposit, everything is free. Some hotties work here.
Dislikes: Charged me interest when 0% credit card promotion ended and wouldn’t work with me. I’m still ahead thought with all the bonuses and points.
My favorite bank: Charles Schwab. Rebates on all ATM fees, no min balance, no direct deposit, decent interest. Better interest at certain internet banks.

I had Washington Mutual and loved it; then came the merger. I Hate Chase. They have messed up on several of my online bill pays which resulted in late fees that I had to pay. But due to being lazy I have stuck with them, until now. The «free checking» is no longer going to be free unless you have direct deposit and keep a minimum balance of $ 1500. I am an independent contractor and direct deposit is NOT an option for me. So they said I could keep free checking if I open a business account. The business account is not free either so why would I do that?! I switched banks and it seems a lot of people are doing the same thing.