La Jolla Auto Body

I just brought my new Lexus GS 450h in for a bumper repair after someone hit my car in a parking lot. Paulette was friendly and helpful and remembered me from my first phone call and every time I came in. They had my car back in days, as promised. Very happy with the work and the service! Def recommend!

My husband had his 2013 BMW M3 repaired here and was VERY satisfied. They provided an outstanding service and made his M3 look brand new again. Thank you!

I recently was in an accident and La Jolla Auto Body was recommended as a USAA Star Facility. They were awesome, fixed everything in a timely manner, and called me with updates as the car was being fixed. I highly recommend them.

Place is amazing! My car is a salvaged title and I wasn’t sure if it was totaled or not, but they were able to get my estimate for $ 500 less than the last place. They worked with USAA and were able to get everything worked out. Three days later I got my car back all nice and detailed in and out. Very good customer service as well. Kept in touch with me the whole time.
USAA has the best recommendations.

I’m very surprised to even see one bad review with these guys. I own a 2008 BMW that had an engine cooling issue and AAA referred me to this shop. They quickly diagnosed the problem and put me in a rental car until the car was fixed. After my car was fixed it had a few more issues that needed to be fixed after and I had to bring the car back in. This was displeasing but I’ll tell you why I was not upset over the car having more issues than originally seen, as this sometimes happens with most cars that don’t get worked on regularly, but it was the way the approached the situation that impressed me. They made sure the car was fixed in a timely manner all while making sure I still had a car to drive. They put me in a rental and fixed my car. Needless to say, my car runs perfectly and I would highly recommend them to any of my friends due to their quality work and outstanding customer service. Greatly appreciated guys!

Bummer you need to find an auto body shop, usually it is not the fun part of life. So make some lemonade out of this! When you get your car back revitalized and looking brand new, you will forget about the tragedy and just drive a way happy! These folks are PROS and they do the job very well. You found a great plastic surgeon for your car! They will give it a great face lift to make you proud of driving again.

Great experience. I stopped in for quote on a couple of things I wanted done. Mike was excellent, super nice and knowledgeable. Gave me some great information with the pros and cons on what I was thinking about doing. Essentially, he didn’t want to take my money from me for something he did not think I needed and provided me alternatives. Super cool! This will be the only place I will go to for auto body work.

Honest and nice.
I dented one side of my car awhile back and recently began hearing a scraping sound when I went over dips. I brought my car in and the guy showed me where on the fender the scraping was happening, and then popped the dent out by hand a little, so that the scraping would stop. He told me that I shouldn’t pay to fix the dent the rest of the way and even installed the new windshield wipers I’d been having trouble with. He didn’t charge me anything.

Paulette is the owner and operator of La Jolla Autobody and I’ve got nothing but great positive things to say like the other reviews listed. They come highly recommended by USAA and have done nothing but treat me very well. Unfotunately I’ve been in here twice within the last 12 months but both times were great. The Quality of work performed is absolutely great and you can’t go wrong. She’s easy to deal with and treats all of her customers well.

Amazing customer service and quality work, can’t ask for more! These guys take their time and make you feel important. They listen to you and give you options. I have had to go here twice in the last ten years and both times they can turned a bad situation into a pleasant experience.

This really is as good as it gets!
I was in my first minor fender bender and brought my car here for an estimate. They were very nice and explained all of the options to get it fixed — expensive way (replace the parts) and cheap way (just bend it back so the door opens). The guy fixed it on the spot and wouldn’t even let me give him any money.
I really appreciate their kindness and obviously they are not out to rip anyone off. A place you can trust!

I love this place. The staff is so friendly and respectful. They did an amazing job on my car, making it look brand new. They have also done amazing work on my sister’s car. I go back every now and again just to ask them for advice on things when it comes to my vehicle and they are always willing to help me out. I would recommend them to anyone, especially if you view your car as your baby like I do!

What are you people smoking? Though the owner is indeed personable, I guess having insurance clouds one’s perspective. Took my car in for NON-​insurance estimate and the quote was FOUR times more then a different shop that did a fabulous job!

Well, to make a long story very short-​you won’t regret taking your car here. I originally thought that they forgot a part and left me to figure it out. So I complained to USAA. Paulette was on the phone with me in less than five minutes after I got off he phone with USAA to fix my issue and to «make it right» as she says. Turns out the guy who hit me jarred the bolt holding the seats together IN HALF and so they didn’t see what happened to the bolt. I’d say that Paulette bent over backwards for me to make sure I was happy. These guys do great work and have stellar customer service-​exactly what you need when you find yourself having to fix your car. Highly recommended.

Being raised by an auto mechanic and a hot rod enthusiast I’ve been to my share of auto body shops. I’ve also unfortunately been in a few fender benders myself overtime experiencing the highs and lows with various shops.
This place while not pretty on the outside, sure makes up for it with top notch customer service, and quality work. Paulette handled my claim and took care of everything with my insurance carrier USAA from start to finish. She got me a rental car, followed up wtih me when she said she would, and kept her promise when the car would be finished.
They even detailed my car which was a nice touch, and also Paulette pointed everything out with the car that was worked on, or replaced. Having a bran new Lexus I appreciated the thorough job. If I ever need to get any body work done again in the future, or need to recommend a place La jolla Auto Body gets 5 stars from me!

I got rear ended coming into PB (imagine that). USAA told me to go to La Jolla Auto Body and it was great. They fixed my bumper and even detailed my car. The staff was super friendly and very responsive every time I called. They said it would be done Wednesday and it was, this may surprise you but other body shop tell you one day then call you 3 days later. Scott and Paulette you guys truly know what customer service means! Thanks and I will be back, but hopefully not soon

I brought my Mustang in and was referred to this shop by my insurance. Everything from the communication, actual attention to detail and work done, and professionalism was top of the line. In a day where customer service is an afterthought, Paulette and Scott were amazing and even took it back as the front end was shaky from the alignment shop after I got it back. They took the car right back, hooked up the rental car and got it finished in a couple of days. Highly recommended all the way around and if you own a Mustang — even more highly recommended. Guy who opened the shop worked for Ford before buying the shop and they know their way around your Pony. High quality and very professional.

Great experience with everyone in the shop! Willing to work with me and restore my car from a drunk driving retarded chick! Thank you…

I had a delightful experience with La Jolla Auto Body.
After an accident in which I smashed my front end in pretty good, I investigated USAA’s approved auto body shops and settled on La Jolla Auto Body after reading their reviews and speaking with Paulette. She listened to all my questions and answered them with the confidence of someone who’s been doing this for 30+ years.
They estimated two weeks to complete the work (during which I was out of town). When it turned out they needed two extra days, they volunteered to rent me a car from Enterprise, which really impressed me. Sure enough, two days later my car was ready and literally looked as good as the day I bought it. It drives like new too, even after I bent the frame. Best of all, their work is guaranteed for as long as I drive the car.
These guys are professional, courteous and honest. Take your vehicle to them for body work — they are certain to impress you.

This is the best auto shop is SD! since I’ve had my car, its been hit twice and La jolla auto body has fixed it perfectly and efficiently. The people that work there are nice and fast! They go above and beyond what is expected and they even detail your car if your damage is $ 1000 or more! It is so nice to be able to trust an auto shop!