Chase Bank

This location is so busy and you are always put on the back burner. I am in customer care and I can tell you that the client is the first priority not your management skills. While on the floor take care of business not what needs to happen behind closed doors. Never make someone wait for your time, they are paying for the clients time. Take your money out of the banks, they can’t even give your money unless you call in anyways or the next day.
Follow up, after dealing with the bank I called their customer service and after 3 managers speaking with me at about using easy pay they still want me to come into a store. Another inconvenient way to service the client. Chase you are by far a easy comparison of a large bank bailout gone wrong with service issues written all over the brand.

I went in to see why my card kept getting declined and was immediately greeted with a warm smile from a very nice woman named Brittny. I did not even have to wait in the lobby and she got on the phone and worked everything out right away. I needed a new card but she even tried to find a way to allow me to make a wetsuit purchase that same day so I could surf. Thanks very much Brittny, your service was greatly appreciated.

They are always extremely pleasant in this branch. I enjoy it anytime I need to come in to the location to do banking. It’s conveniently located right on the corner of Newport and Sunset Cliffs which makes it easy to get to when I’m doing my errands around town.

I came here today to get my pin number changed.
(When you open up an online chase account they send you debit card in the mail AND a few days later they send a letter with a generic pin)
I didn’t want to wait for the letter so I came into chase and was helped immediately. It took about 5 minutes. All I had to do was show my ID & debit card to the banker behind the computer .The pin number was ready for use & I deposited a check about 20 minutes later at a chase closer to my house.
The only gripe I have about this place is because Sunset Cliffs Blvd only has one lane, when you want to make a left turn into the parking lot, you HAVE to hold up traffic to wait until the other sides traffic clears up (which can be a problem around rush hour or on weekends). So I just turn up the street before chase & park there.
I would do business here again !

Never a line up and always friendly service. That’s why I’m not changing banks anytime soon!

It may seem a little weird that I wrote a review of the Chase location in Mission Valley before the one in my own hometown, but, it makes it simpler and easier, for those considering to start, continue, or find a new relationship with a financial institution.
What I said about the Mission Valley location.applies. it happens with various scenarios in Ocean Beach too.
Ocean beach’s tellers have a «touch of our town feeling inside.» (even though they all dress nationwide the same)…can you believe that here are personal touches in every branch? Ocean Beach has organic refreshments!
Now, after visiting a couple of different branch locations, I now understand they are comapssionate about following the Chase comapny vision, of, the customer, is not a cutomer, they are clients, and guests,
Beacuse they make you feel like you are.
I DON’T LIKE CHASE
I LOVE LOVE LOVE CHASE

As a company Chase has poor customer service and cares little about it’s customers. It is a competent bank in that is is still open and even digested WaMu. The people at this particular branch are remarkably unhelpful.

Great customer service. Usually not a long wait. The ATM machines are routinely not accepting deposits which is annoying because I prefer ATMs to going inside. The parking lot is small but I always get a spot. It is very conveniently located and well designed for a bank.

I have two checking accounts — my main one that has all my dough, and a joint account so my old man and I an exchange monies when we need to. I mistakenly paid the rent with a check from the joint account — that had hardly anything in it — and was charged an insufficient funds fee. This is the phone call that followed:
Chase: Chase Bank, this is Chris.
Me: Hi, last week I screwed up and paid my rent with a check from the wrong account, and I was charged an insufficient funds fee. Would you be able to take that off?
Chase: Do you have the account number?
Me: Yes (gives number).
Chase: Your name?
Me: Leslie
Chase: Hold on one second while I bring that up here…(sounds of tapping keys).
Me: Thank you.
Chase: All right, the fee was taken off and is back in your account.
Me: Great, thanks for your help.
Yes, I was as shocked as you at how easy this was. Now, I don’t know if it would be that easy every time — I didn’t have any other insufficient funds fees on my accounts, so maybe they do like one easy one per person or something. I’m still in shock, I was all ready to spend 15 minutes on the phone going through my various arguments for why they should refund the fee (that I only got because I was the one who screwed up!), I was even getting ready to make a PowerPoint presentation about it.
I still hate that Chase charges a fee to people with a low income and low account balances, but this Chase experience couldn’t have been better.

worst service I have ever had… it was too much effort for the asist VP to find out some information which would have meant looking in the back room… she told me if I wanted to go and look I was welcome but she was not going to make the effort… moved my account to US bank where they can be bothered and I am so happy now

While the tellers are wonderful at this location, I would highly encourage intelligent customers to not patronize Chase since they acquired WAMU.
First, no more free checking. Sure, you can have a checking account, but to waive the fees you must have a direct deposit or $ 1500 average daily balance. Because of the fee changes, I will keep my money elsewhere.
Second, most banks will notorize documents for customers for free. Not Chase, they only notorize their bank documents.
Third, for all the marketing crap I get daily from Chase to open more accounts, they rarely offer any upgraded services unless you keep huge amounts of money with them. Last I checked, bank accounts offer the lowest interest rates and highest fees of long term, conservative investment accounts. Frankly, I’m losing money just having any money there.
This is the general trend banking is going, but it was sad to me to see that Chase doesn’t value customers with decades of loyalty to their bank, and reward them with higher fees and less services.

Super friendly location!
Since they switched from WAMU they have upgraded the interior, added longer hours, and even added some sleek looking bullet proof glass. Better safe than sorry I suppose.
I once mistakenly left my card in the ATM outside and with in 10 minutes my phone was ringing with an unknown number. I finally answered on the THIRD call to find out it was a friendly bank employee alerting me of my mishap.
Another time I brought about 37 bucks in quarters and instead of being handed rollers and asked to roll them the teller counted them and cashed them out. —laundry money turned beer money— WIN!
There is also a drive up ATM on the back of the building which is great once the bank is closed or if you’re just running over for cash.
NOTE: This is a review of the staff and location. We all know big banks are out to get our money, but that doesn’t mean the staff isn’t as helpful as the big wigs at the top of the chain will allow them to be.

So I’m sitting in my apartment minding my own business when I get a call from an 866 number. Normally, I’m hesitant to answer when I’m not familiar with the digits, but for some reason felt inclined to pick this one up. Good thing I did, it was a security alert from Chase telling me that someone had compromised my bank account.
Never having experienced any type of fraud I’m sure the look on my face was like a deer in headlights as they told me that there were X amount of dollars of unauthorized charges on my account. I don’t have a surplus in there to begin with, but the amount missing was enough to make me choke on the Gatorade I was consuming at the time.
«Who? Where? Why? What the? Shit… Bastards! What? When? F***! Son of a b****! Muther… F***» That was my initial reaction. I felt so helpless, but the customer service rep was very understanding doing what he could to explain that this type of thing happens all the time and that they would do their best to have me reimbursed as quickly as possible.
The next day I went into my local branch, and the kind customer service continued. Still pissed off and confused, the banker was very patient with the freaked out state that I was in. He got me all set with a report, and even made some recommendations to set up on my account to protect my identity even further. He said I’d be reimbursed soon and that they’d give me a follow up call to make sure I was well informed on what was going on. My only regret is that he wasn’t able to tell me where the perpetrator lived so I could promptly show up with a set of brass knuckles and introduce myself to their shady-​ass.
This is shitty experience to have happen to you, but I’m glad Chase was there to hold my hand through it. I’ve been happy with them, as a bank, and it’s reassuring to know that they’ve always got their radar on for shade-​ball activity.