Clarks Shoes

Customer service was great. Nescali took a phone order gave me the promo discount and I purchase 2 pairs of shoes instead of 1. She was great, kind and professional. Very appreciated.

Quick & dirty: Good selection. Great customer service, but size and staffing sometimes compromise it a bit.
This is a pretty small Clark’s store, but they use the space well and have a good selection. If you’re looking for sale items, there selection is probably more limited than larger stores (that’s to be expected). They usually only have 2 people working at a time. I’ve only been in twice and the 2-​person staffing structure was slightly problematic both times.
The first time there weren’t that many people in the store so I had the full attention of the associate helping me. Obviously, this is good customer service, but I tend to need some alone time when shopping… especially with shoes. He was just a little too attentive for my shopping style so I felt a little pressured. The second time, there were too many people in the store (about 7, including me) and the associate could barely check on me because she was dealing with difficult customers and someone on the phone while the second associate seemed to be focusing just on one customer. I’m assuming they work on commission because the second associate didn’t check on me at all even though she was right next to me and could see that the first associate was busy. I will say though that the first associate was quite thoughtful and provided great customer service when we were interacting. She offered to measure my feet and then brought out several shoes in my size similar to the style I asked for (including the one I asked for) even though I only asked for one particular pair. The second associate seemed new. Maybe once she gets than hang of things she’ll be better at managing multiple people and helping out her fellow staff a little better.
Overall, definitely worth a look if you’re in the area.

Went in for some shoe laces yesterday but they don’t have them available in store. The associate did give me a number to contact to have a new pair sent to me. Though they were not able to help me in store they still assisted me the best they could. I saw they had a sale going on so I decided to take a look. The associate was very friendly and offered her service once she was able to break away from the other client. She made suggestions and brought additional items she thought I might like. Their product is as great as their service. This was the second time I’ve shopped here and the service is consistent. As I completed my sale the associate who helped me last time (over 7 months ago) was entering the store and remembered me. He greeted me and asked how I have been since my last visit. Being a Store Manager myself, this was an amazing end to an already great visit. Horton Plaza Clarks Store, I am now a lifetime shopper.

Great shoes — absolutely stellar customer service! A+

This store is in Horton Plaza. i haven’t recieved this type of customer service since I was a little kid and my grandma would take me shoe shopping. They measure your foot, give you advice and really pay attention to you. Oh yeah and they have awesome shoes. I will be wearing desert boots for a long time.