Compadre Insurance Services

Hands down, the worst experience I ever had with a company. The company’s advertisement says something along the lines of «we are a family!» but the experience we had was «family at its worst». I would much rather have had a professional relationship!
Starting situation:
We bought a car insurance and were told we would get a discont for certain criteria we met. Great! We pay the annual fee in full, receive the provisional insurance card soon after but to our surprise a bill follows. I call up the broker and am told that the insurance comapny needs proof that we indeed fulfil the criteria. Fair enough. But alas, with this little bill an odyssey began, culminating in us cancelling the insurance midway and changing the provider.
To put a very long story in an admittedly still large nutshell:
I sent our proving document to the broker but we kept receiving reminder bills, in the end, for months. Each time I called to see what was happening, I was told either that the broker would talk to the insurance company or that he had already talked to them and everything was or would be in order. At some point he told me that the document he sent by fax was not legible. I had sent in the documents by e-​mail, certainly he could have — assuming that for some unfathomable reason the insurance company does not accept e-​mail attachments — sent it in by post and more importantly, why now? Up to this point I simply took the broker at his word and also thought that it was his job to solve the issue. When things strated to sound fishy, though, I took matters into my hands, calling up the insurance company myself and it turns out: no record of the broker calling them. Mind you, the initial phone call I had made regarding the first reminder (upon which I was advised to contact my broker) was on record with date and time. To top everything off: the discount as the broker had explained to us did not exist!
Verdict:
The broker of Compadre Insurance Services was utterly unprofessional. He was not only unreliable (hardly ever called back despite promising to do so or me leaving a call-​back request on his answering machine) but also gave us false information about the insurance he was selling to us, essentially voiding the discount he applied to our payment. Though I always give others the benefit of doubt (and very patiently so) I dare add that he was most likely not telling the truth about the many contacts he claimed to have made with the insurance company to solve the issue. Not only were there no records left, the issue at hand was simply far from resolved — how could it be, if the type of discount he claimed simply did not exist? — quite the opposite of what the broker referred to as «it’s all okay».
So spare yourself the grey hair and the $ 100 broker fee, stay away from Compadre Insurance Services. The bad experience over months cannot qualify as a bad day or glitch — its consistently bad service. And last but not least, a five star review by the broker himself just doesn’t seem very honest (rightfully filtered by Unilocal).

After doing some research for new car insurance, I found Compadre Insurance and hired them for my insurance needs.
After 2 years of being with them I have nothing to complaint about. I receive good service, good rates, and over all a great experience.
thanks Enoc for the great coverage, and service. 5 stars!

«You do not» want to have them as your agent!!! They charge your credit card months after you cancel. They lie right to your face with another lie! I’m a business owner here in San Diego and I’ve had the worst experience with them. So, just so you are aware they will get you for your money. And some more… Thanks Enoch