Cox Communications

Worst customer service. Called for assistance as our TV screen has a message «NO SIGNAL» I was told «well I show you have a good signal on our end» well I’m sure that’s helpful if you want to pay for a black screen. Her solution you may ask! I can PAY for a tech to come to my home and check it it out !!! Cox you suck and I would give you a zero. Hello dish

Why Unilocal doesn’t let you give 0 stars to a business is beyond me. To say that Cox Communications offers terrible customer service is actually a step up from what you actually get. Three times in the last month I’ve had to contact them when my television either lost the sound… or picture… or both. I tried their «chat with technical service» the first time — huge mistake. I was online with Carlos G for 17 minutes. In that time, he told me he’d be «right with me» no less than 5 times… but never actually offered anything more than that.
Being an optimist, I tried the chat feature again this evening — only to be told, by Raymond, after waiting for 15 minutes, that his computer was down & he couldn’t find my account! Really? You guys seem to find it on a regular basis when it comes time to bill me! Being the helpful guy that Raymond is, he suggested I disconnect from him & try another chat operator. No thanks, Raymond. I’ll wait for the customer service survey.
Speaking of the survey, you’re not really able to complete & send it on — or at least, not if you put in negative responses. Conveniently, I get an error message every time I try to submit my response… and there’s no way to get the survey back. Even forwarding a transcript of the chat is useless — I’ve sent both transcripts… and heard nothing back. I guess terrible customer service is a top-​down business practice for Cox. I watch very little television as it is — guess I’ll be watching even less, thanks to Cox.

WORST INTERNET EVER!!!
I am a software developer with a computer science degree so I am not just some Joe Schmo internet user.
This is by far the worst internet EVER. I am in a COX only cable area, the only other option I have is DSL or Dialup which is not enough for my internet needs.
I get disconnected at least once a day. It is not because of my router because I have tried it with just the cable from my modem directly into my router. I have also had ZERO PROBLEMS with my router when I had roadrunner cable. It’s the same router.
I tried to tell their less than knowledgeable customer /​technical support about it, but that gets me nowhere.
This is the worst possible internet you can ever get, ever ever ever.
Stay away, I wish I could give them less than 1 star.

Poor service
They charge you fees without telling you and you don’t find out until you discover it on you bill. The cable signal goes out every once in a while. You have to install everything yourself and if you have a tech come out to help they charge you $ 55.
Costumer service sucks, you wait on the phone forever and they are never helpful.
I found my time with COX to be a very poor experience. AT&T is cheaper and offers better service.
AVOID at all cost, There are other cable and service providers out there.