Doctors Express Urgent Care

My first Unilocal review ever for the wonderful folks at Doctor’s Express. I visited on Saturday night which was very busy. Marissa, who had already been extremely helpful on the phone was holding the whole operation down smoothly and with a smile. Even though they close at 8 they stayed until each patient was seen. The individual who triaged me was equally pleasant and lovely and the Dr, Jake, was wonderful. Although they were slammed they never seemed rushed or the doctor took his time helping me with my pneumonia. Overall an amazing experience, as good as one to urgent care can be away!

I have been happy with the service at this urgent care office. The place was very clean and the staff was efficient and knowledgable. Do expect to wait a normal amount of time before you are seen as this is a small office and seems to be becoming more and more popular. Early in the morning seems to be the best time with the shortest wait. It’s especially convenient with the CVS in the same shopping mall.

I can’t believe that this place is harassing me AFTER my insurance company paid them $ 855 for TWO stitches in my finger. They still want $ 231 for the one minute it took a PA to remove the two stitches a week later, for which they originally said there would be no charge. Not to mention I’ve never been charged for having stitches removed by any facility. That’s why I can understand my insurance didn’t pay for that.
This is my personal experience and I can’t say you will have the same problems if you go there, but I suggest you ask for all charges you will face upfront or consider other places.

I am so glad this urgent care is in my neighborhood. My Mommy instincts told me to take my daughter here when she complained of a sore throat over the week-​end. And I’m glad I did because she had strep throat. The whole staff was very nice and caring with her. Marissa at the front desk was very pleasant.

Quick in and out. Friendly and respectfull staff. Accepted my insurance and sent my perscription electronically to CVS next door. what more can you ask for??

Wow. I had such a great experience here today. It was a last minute thing and I had to find something near work so I could go on my lunch break. When I called the lady who answered wasn’t the sweetest person but she wasn’t rude, I just recommend being a tad bit friendlier. She was nice when I went in. Pregnant so maybe she was just tired. Anyways so I was in and out in less than an hour. Dr Keeler was absolutely amazing. Quick and knew what she was doing. I felt completely at ease. The guy who helped take my vitals etc was super nice and quick as well. Overall I was beyond impressed being that I had never been here. I’ll definitely be back if I can’t make it to my primary!

I had a fantastic experience here today! I couldn’t get in to see my primary care physician so stopped in here since it was close to my house. They had me in and out in under an hour. Everyone I dealt with there was incredibly polite and caring. The facility was also very clean and the entire process was smooth and efficient.

Came down with my regular– a sinus infection and had to get in and out quickly. This place was a pleasure! I called ahead, they accepted my insurance, told me there were 2 people ahead of me. I walked in 20 minutes later, got signed in, and waited about 15 minutes (which I walked and got a coffee) and then was pulled into the back by the nurse shortly after. The nurse was thorough and methodical and took his time doing intake. I sat in a room waiting for a doctor for about 5 minutes and Dr. Keeler (the medical director there) walked in. She had excellent bedside manner, was kind, asked questions and checked me out quickly. They sent the script next door to CVS and I was home shortly after. The whole thing took about 2 hours or less, start to finish. Highly recommend.

The staff was rude and very off putting on the phone. I gave them a chance to shift the behavior and would definitely not recommend this Dr’s office.
I don’t about you, but when I’m in pain, I want to feel welcomed and valued as a client.
in my experience, that personalized quality of service does not exist here. Nor does the time seem hey exist for the staff to provide articulate answers to what services they provide. The office manager was rude and short (terse) and did seem to even know what osteopathy was to provide a definition so I could ascertain if it was best to go there or elsewhere.
She put the Dr on the phone who never apologized for her lack of manners or knowledge, but was instead rushed and I finally hung up after saying, «I’ll just deal with the pain. It’s just easier than this!»
So assuming that you, like me, want more from a Dr than to be a number, I’d certainly suggest you look elsewhere.

Ended up going to a second urgent care, Scripps Green my usual one that I should of took my family to begin with. ended up being diagnosed and treated there. Still won’t recommend this place to anyone.

I was seeking urgent care & I called this clinic to see if they accepted Tricare Standard — and they did. They accept most health insurance. The staff were all friendly and helpful. Even though it was my first time at the clinic, I was seen in no time at all. The doctor was informative & thorough and it showed that she was concerned for my well being and wanted my needs addressed. They gave me the option to choose where I wanted my prescription sent, one of the staff members even looked up for me which pharmacy was closest to my house for convenience. A few days after my visit the clinic even called to check on me (how nice!) IF you need urgent/​emergency care without the painful wait of the emergency room then I recommend Doctor’s Express Clairmont. If I need medical attention again, I would go back to Doctor’s Express.

The service was exceptional beginning with the very gracious receptionist Jasmine.
The place is very clean, the perfect service and the price was the cheapest I could find!

We had some initial insurance miscommuications, but when we talked to the right person, he fixed the issue. Solid medical care.

The best service and friendliest people in a while.
It was so nice to taken care of so well through a bad injury… Dr Theresa, Adrianna and Jasmine were Fantastic!!!

I came here for a real urgency… It was a Saturday and I was not able to visit my primary doctor.
I was in and out in 1.5 hours… I shared my insurance information and filled the appropriate paper work… The nurse took my vitals and I waited for the doctor for about 20 minutes.
My doctor was professional and straight to the point, after examining me he recommended a prescription and called it in…
I followed his advice and continued my care with my primary care doctor and he told me Urgent Care did a great job and I would recover nicely thanks to their prompt care.
Now, If you don’t want to pay, or have more knowledge that a medical provider. whereas an MD, DO, PA, NP, RN tend to your problem. then you should probably go somewhere else…

Don’t ever go here! Dr. Stu isn’t a doctor when he claim himself as one. The staff were friendly and great services. I just didn’t like that doctor!
Two times I’ve been here because my daughter (7.5 months old) was sick with a fever, diarrhea, and vomiting for more than 3 days. I decided to take her here on a Sunday and we waited for 4 hrs just to hear him tell us, «just to let mother nature heal itself.» We went early at 9am and there wasn’t even a lot of people (2 people ahead) when we arrive so I have no idea why it took them 4 hrs.
Monday, I decided to take her in to my primary doctor and she gave medicine for my daughter.
Save your money and time people!

I should have listened to my better instincts that told me to stay out of the kitchen, but I didn’t and I cut my fingers really bad. I won’t post the picture of the cut because it’s gross and you might have a weak stomach.
Anyway I called the place up to see if they could see me, and they told me to come in right away, no appointment is needed. The place is easy to find in a shopping center. I filled out the paperwork, which was painless, only 1 page. I waited maybe 5 mins and they took me back for vitals. They cleaned out my wounds and applied dressings and bandages, and gave me clear instructions on how to treat it until it heals. Without insurance the office visit is 120 something, but other stuff is extra of course. My visit was 190 including a tetanus shot and attention to my poor little fingers. I think this was fairly reasonable.
From the receptionist to the nurse practitioner (I think that’s what she was), everyone was super duper nice and friendly. The receptionist especially does an excellent job, she says all the right things to the patients; what we call a «patient advocate». They were so cool I could have stayed there chit chatting with them all afternoon. I highly recommend this clinic for minor emergencies, and will definitely come back if I ever have another mishap.

The receptionists were great upon walking into the clean location and I thought it was amazing that I could fill out the information ahead of time online and print it out to bring it with me.
After being called to the back a nurse took my vitals and I was lead to an exam room where I later met with the doctor. She was polite, knowledgeable, and explained everything in detail. I thought the interaction was excellent.
CVS is only a couple of doors down in case you need a prescription so it makes the experience convenient.
The problem was I called ahead to get an idea of wait and was quoted 45m. I go there and there were 3 other people in the lobby and come to find out many more waiting considerable time in the exam rooms. I showed up at 2p on a Wednesday and waited 2hrs 15m for the doctor to see me. This defeats the purpose of «urgent care /​emergency room alternative» in my opinion and was unacceptable.
I just don’t think you can run something like this with only one doctor seeing patients.

Thorough inexpensive emergency check up. Was very impressed with the Dr. The care was top notch and the. communication was excellent. They followed up a few. days later to make sure Iife was good.
I try to. avoid the emergency room and thisnplace is a good way to do that.
I hope to never need to go back but if the need arises I wouldnt hesitate.

Not happy to be here because that means I feel ill.
However it is very clean. Front desk Brianne and Dr. Silverman professional, clean, and a good place to go if in a jam or have no family doctor like me at the moment. Bathrooms clean. The only thing that went wrong was the blood pressure machine, it really hurt my arm***too tight. On a better note it took my mind off the other pain. All n all good establishment.