DXL

On my first visit to this store I was pleased to see what appeared to be a large selection of clothing — certainly a very large lease space.
During that first visit customer service was practically non-​existent.
On returning visits customer service has varied from great to pushy to apathetic.
I have actually circled the interior of this store 3 times and no one ever approached me to see if they could help me.
It seems they usually do not have enough staff to help the number of customers in the store.
If you are only interested in one item, your chance of personal assistance is almost none — even when you are ready to pay and leave the store.
I have visited this store numerous times since they opened and it seems the stock never changes.
If you stained a shirt you bought here, you can probably go there right now and get a replacement.

Went in to get some dress shirts because Men’s Warehouse idea of a tall person cuts off somewhere around 6’5 and I am a few inches taller than that.
Was greeted right away by a gentleman named Todd who immediately started helping me get my measurements and find some shirts for my new job starting in 2 weeks and within a few minutes I had found 3 shirts that fit me perfect, and look amazing.
I haven’t been feeling too positive about some things over the past few days, and been crossed by people who were close to me so to go out and receive this kind of customer service was incredibly refreshing, and I now have 3 more shirts to confidently wear to my new job to start a new chapter. Many thanks to Todd and DXL for providing excellent service to people of my size and stature.

Best shopping experience for my husband, ever!!! The salesgirl was absolutely perfect — she was cute, friendly, approachable, and made both me and my husband feel very comfortable.
The entire store is filled with clothes he could wear and he was so thrilled! She sized him once and accompanied him through all the different sections. She listened to his needs and likes and dislikes and found him perfect clothes.
And la pièce de resistance? She brought us bottled water! We didn’t have to ask — didn’t even mention we were thirsty! We had just been at Macy’s where the only water they have is bottles they sell at the register.
This was seriously a lovely shopping experience with great service and fantastic clothes. All well worth the price. My husband is beaming.

Had such a great experience her at this store. My boyfriend is a big guy and we always have trouble with variety in clothes. This store is huge and organized and appealing. As we walked in we were instantly greeted by Andrea who asked us what we were looking for. My 5 year old son was also with us and she definitely made him happy by putting on some cartoons as we browsed the store. She was very knowledgeable and easy to talk to, she gave many suggestions and also listened to him on what he liked and didn’t like. She was able to come up with several options that he was able to choose from. We walked away with great clothes and a great experience. We will definitely be shopping there again. We also had to exchange a size after that and that experience was just as great. They took it with no questions, even though we accidentally threw away the tags.

What a great experience we had here! My boyfriend is 6’7″ so finding anything that fits him is nearly impossible. We walked in to Destination XL and were immediately welcomed and helped by a young lady. (sorry I don’t remember her name) She fitted my boyfriend and helped us pick out some nice shirts and slacks for a wedding we were attending that night. We were amazed at how well everything fit on him! We were also surprised at how big their clearance section was. Definitely will be going back there when we are in San Diego!

Had to write a quick review for the manager of this store. She was so amazing to work with! We were buying a particular pair of pants, that were not in the store. She helped us along the way, and even took the time to negotiate a bit. Though the price stayed the same, I felt like she was really trying to help. The clothes are a bit pricy in my mind, but I’m used to shopping for «regular» sizes so I’m not a good judge!

This store is much improved over the former Casual XL store in Point Loma. The selection of big and tall clothes is amazing and the staff is helpful. Spent a lot, but I only shop for clothes once or twice a year. :-)

Came down as a trip to visit the zoos and sea world, I needed a pair of sandals and a light pair of walking shoes and searched at many other stores before remembering of DXL. The staff was quite friendly and knowledgeable. Provided good service. I found a pair of sandals that suited me and even another pair of slip ons I did not know even existed in my size (¹⁴⁄₁₅)

The clothing options were very nice, but the customer service was over the top. I am happy that my husband and I were tended to and treated nicely, but every time we touched an article of clothing someone was running over to us. Before we knew it my husband was in the dressing room and the saleswoman would not leave him alone to try on the clothes. Not even for a minute. She was always saying something through the door, making it very uncomfortable.
What I am saying is, it is very very obvious that they work for commission. (I am also in sales, and understand they are trying to make $). All of the sales people were vultures. Once at the register (we would have walked bc we were stifled so much but he needed jeans), the saleswoman walked away and said really loudly to the other salespeople «boom! That’s how you do it!»
This is why I will be shopping online from now on.

Excellent :
*Customer service
*Selection
*Buisness or casual
*Day or night
*Quality
*Bang for your buck ($)
If you’re tall they have (xlt-​7xlt) «t» gives you length
&
If you’re not tall (xl-​7xl) «X» does the width
BACK ENTRY is for DXL ONLY
(NOT FOR ENTRY TO MALL)
Please let me know if this review was useful, funny or cool. Thank You so much

Also known as DXL. A shopping experience catered to the «Big & Tall» man. This store recently opened up a little over a month ago at the Westfield Mission Valley Mall where the former USPS office was at. Its literally right across from the Lens Crafters and Onami Seafood Buffet in the mall. Better yet, park at the Macy’s Home Parking Lot near the underground parking for better access to the store.
I went shopping here with my husband who happens to be big as he is tall, though he figures into the smaller side of «Big» (XL-​1X). Anyhow, this store is a one stop shop which I’m sure is desperately needed for the Men in that category. Think Department Store. It has DXL’s own store brand version and name brand version of jeans, shirts, shorts, etc. for the Casual, Traditional, and the Sports enthusiast. There is also a section for Business and Formal wear with their own in house tailor. There is free, expedited shipping directly to the store on items that are not in stock. There is also a free, rewards club that is point system based which I know will come in handy in the near future.
My husband was like a kid in a candy store. In the past, we’ve just been accustomed to ordering online or shopping at the «Big & Tall» section at JcPenney’s which is typically a small section in a random corner somewhere. This store totally fills that void and then some. However, take note. Like all great quality clothing, the price is a bit on the moderate to expensive side. You get what you pay for. There are random sales across the store and there is a clearance section that is worth looking over. Though there weren’t any ongoing deals when I went in, I was told that there will be upcoming deals in the near future. We had just missed the deal that is often seen in other boutique stores like «Buy $$ worth of merchandise, you get $$ to use at a future date» type of deals. I’ll be on the lookout for that!
I’m impressed with the overall clothing selection of the store and the knowledgeable woman helping us who happens to be the lovely Andrea. She was definitely on par. A nice touch with the store’s customer service is that they offer you a complimentary small 8 oz bottled water while your browsing through the store. There is a large flat screen tv and pair of seats while you wait. For me, I was definitely taking advantage of the bottled water, the seats, and the TV while I waited for my husband shop, try on clothing, and decide his selections. Oh… how funny how the roles had reversed today!