East West Travel & Tours of San Diego

Don’t waste your time or money. This review is only about Vi who my family dealt with.
Had to book some emergency flights for my parents to Vietnam and he made it seem like he had things under control with his connections. Flights booked: SAN-​SFO-​TPE-​SGN-​TPE-​SFO-​SAN. Visa on arrival «obtained».
A couple days later, I get a call from my parents at 10:30pm in SF. Their «Visa on arrival» isn’t valid. Luckily I live in SF, so I rush over to the airport and talk to the airline supervisor. The documentation hasn’t been accepted for over 3 months — every travel agent has been briefed on this. In short, this dimwit shouldn’t have sold my parents these tickets and a fake promise of Visas. We try to call him to no avail. Its 1am and we book a nearby hotel to create a new plan the next morning. I send an email to my mgr to take off work… thanks Vi!
In the morning he gets in late and then is not surprised at all when we tell him the Visa documentation isn’t valid. He ignores us for 2 hours to call more «connections». He tells me to do what is necessary to get the Visas and he will cover all expenses. We eventually find out that we can get expedited Visas in SF at the Embassy and go on our own. When we finally get them, I call him and he’s at lunch. Thanks for helping.
A couple hours later he calls us back with an updated flight itinerary. Well great, my parents will miss what they originally planned for due to the 2+ day delay. But they decide to continue on anyway. Things are looking up.
On the 2^nd evening, everything works out and it was a huge relief. I call Vi to sort out reimbursement and he’s on vacation for 2 weeks. Convenient. I send him an email and wait. Overall I spent ~$ 750 on accommodations, new Visas, transportation and he wanted to give me $ 200. Because it wasn’t his mistake. Scumbag move. He tries to guilt me like I did something wrong. No thanks, I will be filing my claim with the Travel Consumer Restitution Corporation to get some justice.
TLDR: Don’t trust anything Vi does or says.

Mrs. Nina the owner is so friendly, and I have been brought airline ticket and tour for over 10 years.
My family very rely in this east west travel agent. here go again July 19.2013.

Purchased a round trip ticket from San Diego to Hong Kong, they refused to give me a receipt. They gave me an itinerary which said the tickets will be cancelled if I don’t pay. They told me that penalty and service fees is $ 375 if I cancel out, the girl at their branch office at University Ave. said it’s $ 325, I called United Airlines they said is $ 250.
The UA ticket is non-​refundable but I can use it for another flight, so I asked them to give me something in writing for how much is left. They refused telling me and won’t put anything in writing. I’m afraid that they’ll make up more charges when I book my next flight.
They should not be in the service industry, they don’t know anything about customer service. They are only nice when you give them money, they were very nasty when you cancel your trip.
Yes, they are dishonest, outdated and unorganized. There are many other good travel agencies, avoid using this one, it doesn’t worth the trouble.

Extremely unprofessional and lazy. Did not provide receipts unless asked. And even then, it took them awhile. Receipts provided were typed on a word processor, not on an official document.
Overcharged for visas. When confronted about this and shown the proof that said visas only cost a fraction of what they charged, all sorts of excuses were provided.
In addition to this, they were unwilling to seek out the best prices for flights. They instead told me to «book it yourself if you want a better price». What is a travel agent for if not to take the time to research and book your flights!!!
They also appear to be in cahoots with certain tour agencies in order to suck as much money as possible from their clients.
DO NOT TRUST THESE SCAM ARTISTS!

Our trip for Hawaii is now finalized!!! Thanks Nina for getting us the great deal and also thanks again for taking care of our Hong Kong trip for us.
We had a great time and with it being my first time out of the country, everything went smoothly. We’ll be seeing them both again for our next HK trip at the end of this year! =)

East West Travel Is the place to book your flights or if you want to buy plane tickets to go traveling. Also the people there are very nice and they offer good prices for tickets on all sorts of traveling and if your planing to travel they give you quotes and tell you how much each plan tickets are. Mrs Quinne Lieu is allways very helpful she will answer all your questions about travel. So if you planing to travel try East West Travel it is located on Convoy st. In Kerney Mesa.