El Pollo Loco

Came in around 7pm on 6÷5÷16 ordered a Pollo bowl combo with the drink priced at $ 5.59. Employee named Itza charged me an extra $ 2 for the drink and then said the pollo bowl combo didnt include the drink. I rate this employee 1star for customer service.

Very friendly and attentive service. The manager, Luz, is always polite and helpful, as is the rest of the staff. Restaurant is clean, and the food is great. For a fast food place, they are excellent.

Love the service here! Super friendly, the manager comes out to see how your meal is and offer some more tortillas or chips, you forget you’re in a quick service restaurant. The food is always fresh and the salsa bar well stocked… Love that cilantro dressing! Definitely a favorite spot for a quick lunch during the work week.

This evening, royally screwed-​up my baby’s dinner and there was no time to make it again; so, in short, thought about pick up stix or el pollo loco in Mission Valley.
Since her chompers are super slow in popping out, I was trying to think of a place that served fast-​food that’s «healthy» super moist chicken along with soft side items. (Yes, I know… this sentence structure needs work)
Hence ‘Stix or ‘Loco. Hadn’t been to either location in a long time (actually, I’ve never been to this el pollo location); so, after reading Unilocal reviews, chose this place hoping for the best.
Purchased the breast and wing combo (with a side of pinto beans and mashed potatoes. Two corn tortillas. Drink).
Thankfully, most of the chicken breast was moist and she actually loved it (coming from a somewhat picky baby). The beans were slightly under cooked. but there were a few edible beans for her to munch on. The mashed potatoes were not a hit. but again edible.
Oh, right when I walked in the door, the manager (?) greeted us with kind enthusiasm etc — which is always a plus.
To sum this up: When in a fast crunch, I will definitely think about coming here again!

Rude and bad customer service, they do not honor coupons here. DO NOT go here find another Pollo Loco, they made me wait for someone to take my order to tell me they do not honor a valid coupon.
Never coming back in here again

I was there at closing so they may have lost their enthusiasm, but still good service, clean and my food was yummy.

Good customer service. They came to our table every 10 minutes to check if we were satisfied and didn’t need any napkins or anything. Manager was prompt when they forgot our tortillas. Good service good food

I clicked on the middle star for a reason…(no, not THAT reason Lol!). I like the food here, its always fresh except the tortillas sometimes are «not so fresh» and as good mexicans they should know Tortillas are Everything! Sure, they microwave them, I can live with that, but dont give me the ones from last week that have been microwaved one-​too many times! I used to get flour but I couldnt get a break with them! I switched to corn thinking they couldnt mess those up, but think again! Some came in pieces! — - how am I going to make tacos with that?! Still didnt come to Unilocal,but now I had to because looks like theyre adding spicy hot stuff to either their beans, rice or both!
I got a pollo bowl todau and even without salsa, the whole thing was spicy-​hot! Whats up with that?
Thats what the salsa bar is for, so that people can add heat as they like, but PLEASE dont «pre-​heat» the stuff! A lot of people get some degree of heartburn and we want to be able to control how much heat we want in our food… Hellllloo???

El Pollo Locco is the place where you should get grilled chicken. As far as the sides go, I was little turned down. Microwaved bagged Broccoli and powderdered potatoes representing mashed potatoes was just a turn off. Therefore, I think they are a bit overpriced for what they offer. But sometimes if you get some coupons in the mail, it might be better.

Grill Chicken is the bomb
Usual fare include rice and corn sides with 2pc chicken. Includes tortilla and best to add salsa from d counter
This location is partially hidden but a gem in the strip mall
Staff accommodating and smiling

This location has a courteous staff and the food is generally good. Occasionally the chicken is over-​cooked. My main issue with this store is cleanliness. Tables are not regularly cleaned after guests leave and the bathrooms are honestly unacceptably dirty. One unusual practice here is that the manager allows staff to use two tables between the restrooms and the salsa bar as their break area. Every time I come in there are a bunch of beverage containers and food items sitting there on those tables. I don’t think I’ve ever seen that at any other restaurant.

Cashiers were so nice and the quality of the chicken was fresh and amazing! Coming back here for sure

I’ve been coming to this location for years! There service is impeccable! They are prompt and very friendly! Store is always kept up. I will continue to come here for years to come.

Horrible. How can they call themselves a chicken place when twice in the last month I have been here and I was told they «ran out of chicken already». If I could have written a review and given them no stars I absolutely would have!

Just OK. I guess you get what you pay for. The parking situation can be a nightmare during the work week. The chicken was average and the sides are pretty standard. Next time I would probably just go to Rubios right across the parking lot. I received much better customer service at El Pollo Loco in National City.

El Pollo Loco’s awesome because it’s a relatively healthy fast food option not to mention it tastes pretty damn good. I can also rest assured knowing the chicken isn’t mechanically separated and then mushed backed together into the form of some dinosaur-​shaped nugget… or whatever.
I normally wouldn’t think to review a fast food chain (you pretty much know what you’re gonna get when it comes to these places) but I felt I’d be doing their team a disservice if I didn’t publicly thank and spread the word about the wonderful employees at this location. I let the Assistant Manager know how fantastic they are, and after a few seconds of speaking with him, it was evident where his team gets it from. I wish I remembered his name.
Every time I’ve stepped foot in this place, the people are always super-​friendly — from front register to delivery. I have not once left this place without smiling to myself because of how thoughtful and personable the people are there. Whether it’s offering a drink carrier or double-​checking my special-​ordered something, they always go above-​and-​beyond by recognizing when I need something without me even having to ask. (Part of this may have to do with their supporting my avocado salsa addiction. They always offer me an extra bag to carry the little containers — because yes, I eat that many — that sheit is on POINT. I swear the main ingredient in it is crack or some addictive substance of sorts.)
Anyhoo, there’s my long-​winded reason why you should eat here. That, and they have churros, I mean c’mon.

Tell me why do people work in customer service when they’re attitude sucks!#! I don’t care if you are having a bad day treat me like you want my service… other than that the food is great!

This is my go to for a quick healthy chicken dish, but today it fell short. 65 minutes before closing they say all their chicken is sold out. I ask if they’re making more, but they reply with, «It takes 30 minutes.» Really? There’s another hour of food service. And, no apology or compensation for running out of the main item you sell? Disappointing, EPL. Disappointing.

PROTEIN! Their chicken here is so delicious! I always get the 2 piece combo (white only) and always leave with a happy tummy!
The prices here are reasonable, food is fast, low in cal, and their green salsa is ohhh sooo good!

Am in town and decided to grab my favorite salad on the go. Large, cheap, and decently healthy if you go easy on the dressing, which is what I do!
Service was good. She brought my meal to my table.
Salad was perfect. Can’t complain. Less dressing in the tub but it’s best that way!