Firestone Complete Auto Care

Made a 9am appointment for an oil change and alignment check. They said it would be 2 – 2 ½ hours, so I went to eat and do a little shopping. I came back at 10:45am and my car was in the same exact spot. I went in and asked why they hadn’t got it started. He went in the back and had someone pull it in the bay real fast and then say they were backed up (bays were not full and there were 2 people inside waiting). He said he talked to his supervisor and they could do the oil change real fast… no thanks. This happened to me about 3 years ago at this location also, so I guess it is my fault thinking that this is competently run company.

Ok, I wrote a positive review earlier on until I realized they straight lied to me.
I thought the salesman talking to me and my sister was a genuine guy, sincerely trying to take care of our vehicles. After Midas told me my rack and pinion needed repairing, I made the mistake of telling Firestone that’s what they told me. They thought they could capitalize on this and told me I would need it fixed and it would be over $ 1,000.
Well, I waited and took my car to a mechanic I know personally and trust. They spent a long time checking the rack and pinion and told me absolutely nothing was wrong with it. Thanks Brandon! Thank God I didn’t move forward with that repair at Firestone.

Worst experience ever. RUN away from this place. Have been a customer for over 20 years. This location has huge ups and downs. Today was an all time low. Started the process yesterday to have my Superduty Ford Diesel serviced. This was a major 100K mile service which includes all of the fluids. Trevor started my work order yesterday but said that he would need some time to work up a quote since I was having so much work done. He called me back at the end of the day and said he had done some work and applied some discounts as we had discussed, but that he thought that he could save me a few more dollars once he was able to determine if my front differential was a locking dif or not. I was told that Brandon would have the complete work order ready for the morning drop off since Trevor would be off. I arrived at the drop off to be greated by Gilbert who pulled up the order on the computer. The quote was about $ 75.00 higher than that from the previous day. When I brought that to Gilberts attention he didn’t really have any response and continued the check in process. I asked if any discounts had been applied. No. When I mentioned that the price had increaded quite a bit, he tolt me that it all looked good to him. I described the exchange with Trevor from the day before, at which point Gilbert went to the back to ask Brandon. Gilbert returned and said that’s the price. No apology or explination. No Brandon. Nothing. I told Gilbert to just do the lifetime alignment and I would be shopping around for the other services elsewhere. I explained that I had been a customer with Firestone for over 20years and that he would find several vehicles in our file. None of that had any effect. Several hours later I got a call from Brandon. He was asking about a third brake light and went on to see that we had canceled all of the service except the alignment. I explained the whole story to him. At one point during the conversation I refered to him as «Brando». He begane to tell me how rhude it is to change someones name like that. Seriously??? I’m trying to explain why I’m taking my business elsewhere and He gets huffy about me calling him Brando??? UNBELIEVABLE!!! Needless to say, I will not be taking my vehicle to this Firestone location any time soon. Brandon needs a serious lesson in customer service and ethical business practice. Brandon has no interest in keeping long term loyal customers and seems to prefer hiding in his office to helping his customers. Good Luck Firestone, your gonna need it…
Kevin.

The best most professional Firestone I have been to. I find Trevor and Kevin to be super honest and experienced. I have switched from going to another location. These guys here are the best.

I hate being that person but if I could leave 0 I would. The customer service in person was sub par but I didn’t care because they had my appointment (which they initially claimed I didn’t make with them) so it wasn’t a huge deal. I go to work 2 days later (I live across the street the drive was less than .2 miles home) and my car is handling horribly and I go to make a right off the freeway and metal on metal screeches following by my turn radius being non existent. I straightened it out and managed to turn without much wheel turning. I get out of my car and they didn’t put a bolt back in and the skid plate on my hummer was near the ground and blocking my ability to turn. The manager said he would come to me till he found out I worked in north county and then said they can’t bc anyone working off site is a liability… So I had the pleasure of driving to another site and having them fix it

I took my car here for a thermostat issue. Roughly 4 hours later, I called and asked how everything was coming. Since they hadn’t given me any updates at all. They told me, they were still looking into it. About a half hour later, they called and said that it was the thermostat housing and I should probably replace the thermostat as well. I already knew this was the issue and had told them that, that morning when I dropped the car off. They call me again a few hours later saying the car was ready for pickup. So I arrive only to see they charged me $ 278.00 for labor to replace those components, do an oil change, and flush the radiator. Ok, not a huge deal. Where the issue was, a couple hours later. After my girlfriend was driving the car earlier, I drive it around the block and the throttle sticks. Now I’m accelerating to excessive speeds on a side street with no way to slow down. I try applying brakes, helps a little but I’m not slowing down enough. Finally I put the car in neutral, turn off the ignition and roll to a safe location to park. After investigating I see the throttle return spring was disconnected. I connect it for a temporary fix just to get it home. The throttle is still sticking and is very dangerous to drive at this point. After driving the car home, I call this so called business establishment and tell them what had happened. They tell me to drive the car there so they can look at it. What company tells a customer to drive a vehicle that is accelerating uncontrollably? So instead I have another mechanic come to my home to look at the problem. I tell him what happened and how everything was when I saw it. He said they completely connected the throttle return spring incorrectly. He tells me what parts to get and how to fix it. I do that the very next day and the issue was resolved. I call Firestone that following weekend and talk to the manager to explain the issue to him and to get a small refund compared to what they had charged me. He said he will drive to my location with a technician to see exactly what happened. Once they show up he states, they noticed that the throttle return spring was connected improperly to the clamp on the thermostat housing when replacing the thermostat. So instead of calling me and telling me, they hook it back up essentially in the same location. Just an inch or two lower on the thermostat housing. I’m already furious at this point considering my girlfriend was driving the car earlier and it could’ve happened to her. He explains that they will not give me a refund because they didn’t get paid to diagnose any throttle issues but an issue with the temperature. He had just told me they saw improper installation of components in the area they were working, but they weren’t going to fix it because they weren’t getting paid for it!!! I couldn’t believe it. After arguing for about an hour, he finally agrees to refund me the money that the mechanic had charged me to look at the issue. This shop has no integrity and no cares for safety at all. Do not go to this establishment for anything. Some other Firestones may be better, but this location is by far the worst customer service experience I have ever encountered.

So grateful for this location I’ve been taking all of my Honda cars here for years. There really helpful in explaining everything to me and even searching for any discount to give me so that this way I’m able to afford the repairs. Only thing is that I have to make sure to take my car in early because if I go in the middle of the day or in the evening the wait is really long.

So many wonderful things about this Firestone. Brandon, the manager gives exceptional customer service. Oil change, exhaust, tire alignment & rotation-​no sweat. I can’t say enough about the level of quality care and detail that is given to customers. Definitely the place to go when you want amazing service and a great price! Highly recommended. Bonus for the ladies: no shady creep factor! Best Firestone in San Diego.

Best automobile service I’ve received in a very long time. I’ve had really terrible experience with this company from Texas and I decided to give it a try due to its close proximity to my house. I was late for my appointment but the service adviser– Gilbert, got my car in the shop as soon as I parked. The technician, Thomas, finished the work in record time and also offered helpful advice. Quality service all around. I feel weird writing anything good about Firestone because they’ve hurt me before but this actually happened. I only got my alignments done, so I can’t speak for other services in this location (hence the 4 stars). Might be a winner though… We’ll see.

Took my company vehicle here to get a new battery and I didn’t have an appointment. Came in just after lunch on a Thursday and Justin had me in and out of there in less than 90 minutes. Shop was clean, cost for the battery/​core exchange/​install/​tax was reasonable, customer service was spot on, Firestone has been there at that location since I’ve been a teenager and I’m in my late 40’s… Firestone must be doing something right to be in a prime location like Fashion Valley for such a long time. Go see the guys down there at Firestone for all your automotive needs!

Apparently I’ve already put enough miles on my car within the last few months to warrant another oil change. Setting up a 7am appointment was ideal for me. I was able to enjoy some coffee and read a book in their lounge area while they fixed Honzo (my Honda civic). Fast service, once again, helped me get to work on time. Thanks guys!

Justin B is an amazing employee he defiantly went above and beyond for me today. He did something that he never had to mention and could have made much more money on me, he was very honest and versus having me buying 4 new tires, he was honest saying my tires was still under warranty and saved me money today. Thank you for your honesty and this is why I have been going to Firestone for over 10 years.

This is truly the best Firestone that I’ve ever been to. Everyone I have encountered here has been extremely nice, and professional, and things are done right the first time.
Shout out to Farzan, Shelton/​Sheldon/​Sherman (I can’t remember his name — sorry) and Kevin for being genuinely nice, and for making me and my husband laugh, and here’s a HUGE THANKS for not trying to upsell us a bunch of corny shit that I would have rudely declined… home girl don’t play that.
On my first visit to this location, I dropped off my car for an oil change and not only was it was super quick and painless, it only cost about $ 20 (thank you online coupons!!). When I came to pick up my car I was told that I should start considering new tires (but my tires were still under warranty, so I opted to just use the warranty for the new tires now, instead of paying more for new tires down the road). I received an estimate, and made an appointment for the following Saturday.
On my second visit, I was told my car would be ready in about two hours, and imagine my surprise when an hour and a half goes by & BOOM! My car is already done. My time is worth the world to me right now, so I was blown away when something finally took less time than I had originally anticipated. Thanks guys!
I would highly recommend this particular Firestone location, and have nothing but positive things to say about the people that I interacted with, and the service that I received.
Being new to San Diego, I am happy that I found a place that I’m comfortable going to for all my vehicles needs, and I will definitely return.*
*I’ll try to keep my Unilocal reviews of this place updated as I continue to get different services.

Wow. Normally I wait until the last minute for an oil change because good and fast service is so hard to come by! I’m very busy and work 7 days a week so taking the time out of my busy schedule for something like an oil change is like pulling teeth for me.
I drove past this place on the way to work and I had a minute and stopped. I was shocked by the excellent level of service I received by the entire team here! I cannot thank them enough for making this a pleasant experience and for getting me in and out as soon as possible while still making me feel like a valuable customer. Even the manager took a minute out of his busy Saturday when everyone is trying to get their cars serviced to ask me how my day was and do a little consulting on the new tires I am looking to buy in the next couple months.
My car and I thank you! I will be back!

I took my car in for an oil change and tire rotation and I was greeted kindly by the team. Went next door to shop while I waited (prime location!). Everything was handled professionally and the manager was very nice and even personally thanked me for coming in.
The store was clean and customer friendly. Coffee and free wifi were available in the waiting area inside if I had chosen to stay. I definitely found my go-​to mechanic and recommend this location.

Great service and affordable prices.
Took my car in for a new battery. I was greeted by the team and had a pleasant interaction. I was in a rush and that manager assured me that it would be ready by the time I needed it.
I was done sooner than expected! 5 stars for excellent service! Thank you!!!

I came here to get new tires, it’s nice because I came in around 5pm and I think they close at 7pm. They finished my car by 7, another thing that was nice was it’s right next to the mall, so you can hang out around the mall while your car is being worked on.
Right before 7pm I walked back to pick up my car and I can see one of the guy taking my car out of the garage. As soon as he got my car out he floored my car with no respect and he drove it around the corner. As soon as he got back to park my car I can hear my car because he rev my car super hard, he probably rev my car to red line for awhile. And it’s funny because I was just standing there and watching the whole thing. Just really disappointed about that and just because it’s not your car, it doesn’t mean you can do that.
I walked inside to pay and the guy came back with my wheel lock key. I grab my wheel lock, took a looked at it and my wheel lock was stripped… just horrible, now I need to get a new one…

I have always received great service at this firestone location.
The location is busy but you can kill time easily by going to grab lunch at the mall or shop.
I don’t rate five stars due to the up-​sell at the end but I have always taken my truck there for break inspection, tire rotation and oil changes.
Their garage is secure and be prepared to leave your car over night, it gets that busy.

Issue #2
These guys stripped three of my lug nuts and tried to charge me for it, my wife was in for an OIL CHANGE. They told my wife“You are just lucky that we found it”. What a crock! There is some more that happened but like last time, we went to the manager who personally took control of our jacked situation and told us he would personally see our car next time we come in. It’s only because of him that we will return, this guy has superb customer service. Can’t remember his name, black hair and looks like he lifts weights. Thanks bro

Called this place a day in advance to inquire about the cost and to check if they had an oil filter in stock for my specific car and model. They had a 21 $ oil change promo going on and I had the employee double check he had the part or else I could purchase it at an auto shop and bring it in to save us both time. Also told him I did not want to pay more than the listed price for the oil change and that was my reason for calling. He assured me that would not happen and they had my part in stock.
I arrived for my scheduled appointment only to be told that the oil change would be 21 $ but my oil filter was 40 $ from O’Reilly auto parts, so it would be $ 61+ tax. I offered to give him the part that I had purchased at O’Reilly for 6 $ and was told «we do not take outside parts.»
Not only are these guys CROOKS, but they wasted my time, wasted my gas, and the employee did not offer to find a solution or speak to a manager.
I called Evans Tires in sports arena and was able to complete a higher level oil change for CHEAPER and my oil filter cost $ 4.99!
This is the second bad experience I have at this place, avoid it at al costs!!!