Fresh Carpet Cleaning

This was the worst experience I’ve ever had with carpet cleaners. My husband found them online and was told we would get 3 rooms cleaned for $ 69. The technician came almost 3 hours late and told us he had a bigger job before us that gave him more money. He then asked for $ 110 in cash. We were ripped off. The carpet was not cleaned or shampooed. Our landlord wants to file a complaint against this company and we told her not to. We did not get any refund back. Worst ever company. They should stop.

We had a very poor experience with this company. After cleaning our carpets they were so wet it took several days to dry. We had a vacation scheduled and when we returned numerous stains had reappeared and we noticed they had missed an entire room. When we called to have them come back (they claim to have a guarantee) all we got was a runaround. They said it was too far to drive, or that we might be «taking advantage» of the guarantee because a few weeks had passed. After debating them for 15 minutes it was obvious that they weren’t going to honor their guarantee. We had used this company about 18 months ago and were very pleased but they have new owners and are not the same company. Use someone else.

Just had Jeff from Fresh Carpet Cleaning come by. He was very polite, spoke English and immediately went to work pretreating our sectional sofa.
I asked if they did grout cleaning and got a reasonable price on the bathroom and kitchen.
Jeff spent over an hour and fifteen minutes detailing the upholstery. It hasn’t looked this good since new 10 yrs ago.
Next he attacked the grout and tile. Came out pretty darn good and it included a sealant which should slow down the crud encroachment in the future.
I will use them again and would recommend them to anybody.

Another angery GROUPON customer here!
Apparently if you buy a groupon from this guy, you get shafted! I purchased my groupon and waited 3 months for the rush to slow down to schedule my appt. I scheduled it for 2 weeks out, the owner Nick called a few days before to reschedule because there had been a problem with a truck. We pushed it back another week to the following Monday. the Friday befre her called again to see if he could do it that Sat instead, when we told him that didnt work for our schedule he said no problem and we would keep the original appt on Monday. So Monday comes and we move all the furniture out of our bedrooms and wait. and wait… and wait. The appt was at noon, by 130 we still handt heard from him and i had left 3 voicemails. We ended up calling Christian Brothers in Lemon Grove who had been our previous go to company and they were able to come the next day. Yes we had to pay alot more, but the quaility is there and they were 15min early and done in 2 hours. We NEVER received a return phone call from Nick. So if your willing to pay this guiy full price he may be great but if your a discount customer, you can bet he will treat you like one!

Called on a Friday, gave them the dimensions to my hallway, living room, dining room, and stairs and was quoted $ 85. Was able to make an appointment for the following Friday at 3pm. Received a call at about 230 on the day of appointment to give me the heads up that they would be there closer to 4pm. I definitely appreciated the heads up!
Kevin, i think was his name, came in and I gave him a quick tour and told him i had some stains that other cleaners were not able to take care of. Kevin told me that they would «use the strongest stuff they got.» About an hour and fifteen minutes later they were done and they were able to get 99% of the old stains out!
The service was seamless, easy and reasonable at $ 85 for the work that they did. They use green products, which is nice especially with a cat. I would use them again. Though on their website it says Nick does all the work, which was not the case for me but no big deal, Kevin did a good job.

He was recommended through a friend.
Gave him a call and he gave me an approximate quote for my two rooms and my one couch.
He did a great job the couch had some stains that he was able to get out, so I was thoroughly pleased. He was really friendly and polite.
Will use him again.

HORRIBLE EXPERIENCE!
I wish I could review the actual carpet cleaning services but we were never able to schedule an appointment so this review is about the customer service.
So, this place had a Groupon so I decided to try them out. Prior to purchasing I saw they did not service Oceanside and I live in Carlsbad so I called before purchasing to make sure they could service our house. Nick (the owner) answered and said no problem. I purchased the Groupon and about a week later called to make my appt. Nick answered and asked where I lived, when I told him Carlsbad he said we were out side of his service area. I then reminded him I called prior to purchasing and he said they could service our house but it would have to be on a day when he serviced other homes in our area, which was fine with me. We wanted to try and get an appt the following weekend and Nick was heading out of town so he asked me to call back on Monday. So on Monday I had my fiancé call to schedule the appointment and Nick said the following weekend was booked. Nick told us all he had open was Monday or Thursday. We work during the week so we told him we would call him back to see if we could try and get home early one day. We called my dad and he offered to come by around 2pm any day of the week. So, my fiancé called Nick back and left him a message letting him know we could do any weekend or any weekday after 2pm. No response. Since then my fiancé has left 3 more messages with no return call. He left him multiple phone numbers to contact us and it has now been a week and a half with no response. We have family coming from out of town and at this point we need our carpets cleaned ASAP so we have hired another carpet cleaning company to do the job.
Seriously, you can’t even return our call after THREE MESSAGES! We are paying customers, actually we are PAID customers since I already purchased the Groupon. You’ve got to be kidding me! I’ve already contact Groupon to get my refund. If you book this guy good luck getting an appointment or getting him to call you back!

I bought a groupon for fresh carpet cleaning on Saturday and called and spoke to Nick shortly after buying. We booked the appointment between 430 – 530 the following day which was Sunday. I was happy because I do daycare and none of the extra children would be there. Sunday comes and the night was ticking away, when I texted him to find out where he was. He told me it would be an hour later they came into a problem at the previous place. Ok, no big deal…630−7 rolls around and I started getting irritated. I texted him again shortly after 7 to find out that he had simply finished up his last place and headed home since he had a long day. No phone call, nothing. He told me he would look at his schedule and call me the following day. Next day rolls around… nothing…next day, I call him. He schedules me for Thursday between 9 – 10. Thursday comes 945 rolls along, I send him a text «what time will you be here» Since I have already explained to him that I had to leave at 11 when we rescheduled his response «1−2» UGH! I had to go and make other plans to make sure someone was here. He finally shows up at 215ish. He did apologize through text for me working with him and understanding this busy time. I get that, it’s Christmas time etc… but it was very unprofessional.
Nick is very nice and approachable. I showed him some spots, that I had told him about (my kids dropped some gum) he told me over the phone that he would steam it out and had some «tricks». As he’s finishing up I notice that the gum is still there. My aunt says he didn’t do anything in particular to try and get it up. I’m a little bummed about that, as I was hoping he would get it out.
Overall, I think he did a fair job and for the groupon price I am happy. However, I would not pay the full price in the future.

Great job! Very quick, on time, considerate. The work is great and my couches look brand new.

I have had this cleaner clean the carpets in my San Diego house twice. They did a great job both times. The first time was just to do the high traffic areas before I had company and there was a $ 90 minimum, not only did they get the high traffic areas done they also cleaned the couch as well for that. The second time I had the whole house done and I felt that they did a great job, got all the spots out and were very fair as far as pricing.
Nick is always very professional and I would recommend them to anyone.

I decided to have my couch cleaned before I moved into my new apartment. Flipping through the Uptown Magazine, I spotted an ad for a «green» carpet cleaner and a coupon for 25% off for new customers. I called immediately to ask if they did couches.
The guy I spoke with on the phone told me it would be about $ 100, then asked me about the couch. I told him it was a simple, 3 cushion brushed-​cotton couch that had been scotchguarded, but not cleaned in a few years. He changed his quote and said «it would be like $ 60 or $ 70 with the coupon». Fine, fine… I booked it.
He showed up today only a few minutes late and was friendly as could be. Very polite and he answered my questions about what made them «green». It took him about an hour or so to get the job done and he packed up fairly quickly.
He didn’t, however, have a credit card machine, which I wish he had told me in advance, but he followed me up the street to the ATM and I got cash out — no big deal.
What did bother me, though, was that on the phone he said $ 60-​$ 70 and at the ATM, it was $ 82.50. When I said, «I have the 25% off coupon», he said that was including the coupon. I reminded him of the price, but he just kind of sat there until I said, «Ok, I’ll just pay it.»
I wasn’t sure if I was supposed to tip him, but I decided on the way to the ATM that I would, but that wasn’t possible after he upped the price. I handed him $ 85 and expected him to at least *act* like he was going to give me my change, but he just took it and gave me a 10% off coupon.
Did he do a good job? Sure, I think the couch looks alright. It’s taking an aeon to dry and unfortunately, the overspray on the hose soaked my surrounding carpet. He vacuumed it up on one side, but forgot the other side… which also soaked a stack of blankets, throw pillows and my side table.
He also left his spray bottle here, which I left outside for him to swing by and pick up at his discretion. He was apologetic and very nice and the spray and wet carpet weren’t that big of a deal, but it shows a bit of inexperience. He was a really nice guy and he seemed eager to make it right, so I might consider using them again, but it really depends on the price.