Galaxy Rent A Car

IF I COULD PUT ZERO STARS I WOULD HAVE! Not impressed. They quoted us one amount and then when we returned our car they charged us an added 200 dollars in fees and taxes! They are extremely difficult to understand and played dumb when we mentioned what we were quoted. We were referred to them by dollar express because of a card issue. We should have just stayed at a hotel the night we were almost stranded. Would have been cheaper. DON’T RENT FROM THEM!!!

Worst rental company ! Avoid like plague !!
We went to dollar rent a car to rent a convertible for the weekend but they dint have any left. The rep was kind enough to call this company and ask them if they had any convertibles. They did have a couple. Someone from Galaxy came and picked me up from the dollar rental office.
We were flying back to San Francisco on Sunday evening. They claimed their offices were open till 11pm on Sunday. We then rented the convertible through them for 3 days from Friday to Sunday.
When we dropped by to return our car on Sunday evening, their office was closed. There was a note outside their door that said «We will be back soon». We waited for 30 minutes and nobody showed up. We met another person near the office who was waiting to return his car and he said he had been waiting more than an hour.
We would have missed our flight if we waited any longer! We decided to lock the car and carry the car keys along with us to mail them out later !
AVOID THIS RENTAL COMPANY AT ALL COST !!!

What a terrible experience. I was referred to this place after the specialty car I reserved at another place was in a minor accident. They assured me I would receive the same rate. The «office» is dated, dirty, and unwelcoming and the attendant spoke little english (I’m not sure if this was an intentional language barrier). The car did not look like it had been cleaned in about a month but we were in a hurry to make our dinner reservation so we didn’t complain. When we started driving, there was a screeching noise like it needed maintenance AND the gas tank was on empty. We had to stop and get gas, clean the dirty windows so we could see but made it to dinner on time.
The car was poorly maintained and about 10 years old. It rained during our visit. I realize that isn’t often a concern in San Diego, but you would think that for what I was paying they could make sure the wipers worked. Driving around all weekend in a dirty, noisy, smelly car with windows that fogged up was not the pleasurable experience I was hoping for.
I did pay the daily rate I was promised, except there were an additional $ 50 in taxes and fees above and beyond the 8% sales tax and $ 3 daily fee which was higher than the $ 0.29 daily fee I was expecting for my original reservation. I argued about it to no avail, at that point I just wanted to go home.
Stay away from Galaxy!

AVOID AT ALL COST. i ended up paying $ 200 for a corolla for two days. almost all in hidden fees they don’t even mention when they give you a quote. car STANK of cigarettes. i’m usually not very picky but these guys are purposefully vindictive.

DO NOT RENT FROM THIS COMPANY.
My husband had a family emergency in Vegas and had to drive out for a few days. After SEVERAL HOURS of clearing up credit and insurance, they were finally able to leave. My husband returned the car with no issue, but was later charged $ 250 on his credit card without his knowledge for a «chip in the window.» A walk around inspection was not done nor an inspection slip given.
I followed up with a phone call and the owner of the company claimed that the back windshield needed to be ENTIRELY replaced because of a small chip that he DID NOT NOTICE UNTIL MORNING. Then he was yelling about liability and good faith and the possibility of parking tickets, but had no verification of a walk around. No photos were taken, no walk around slip was given to us, and we weren’t even informed until AFTER a $ 250 charge on our card.
Anyway, don’t rent from them. They suck.

This was, by far, the worst car rental company I have ever been to. I don’t understand how these guys are still in business. They rent you damaged vehicles and then charge you for them. Beware of these guys