Enterprise Rent-A-Car

This past weekend I was in San Diego for a few days and rented a car from Enterprise. The counter service was quick and friendly; the inspection of the car was quick and thorough; the push to purchase extra insurance was brief and not pushy; likewise the push to pre-​pay for a tank fillup at the conclusion of the rental; and there was no high-​pressure to upgrade my car selection to a more expensive model. (I had opted for a clean, comfortable Nissan Versa.) Everything was as smooth as possible, including getting through the gate to leave the lot.
The car rental area at the San Diego Airport had been completely changed by the Airport Authority earlier in the week, and I had been alerted to the fact by the woman who had taken my reservation over the phone. She had explained to me about the shared courtesy buses, etc. Without her explanation I would’ve been wondering how to get to the newly designed car rental area. Thanks Enterprise.

Easy to reserve — pick up was easy — we received exactly the car we wanted
The San Diego airport staff were very efficient
This was once again a very good experience renting from Enterprise
Highly recommended

This was fast and easy! They were ready for me, just sign and go. To return was even easier. I pulled up they had the tablet ready for me to sign, went over the charges and printed the receipt. We were in and out in 3 minutes. Thank you for a wonderful experience!

I generally travel on 12 – 15 trips per year, which means several rental cars. Every location has positives and negatives. The only knock I have for this one is the cars are stored outside, so if it’s raining, you’re out there choosing your car, in the rain; as was the case in my last visit. But, this is also one of the few locations where the car size I selected online during booking, was actually the car I received; and this has been a very common theme.
For instance, when I select a standard car (as I almost always do), the site displays; «Ford Fusion or Similar» — as a consumer and businessman, I don’t like ambiguity, I prefer absolutes. At other rental car facilities, «or similar» sometimes means a Hyundai Elantra, Volkswagen Jetta, and how they end up in the same class, is beyond me; because there is no comparison. But at this location, I always get something in my selected class. At this facility, I’ve always been fortunate to be greeted by personable and professional employees (even late at night when I usually arrive in San Diego), the selection process is always smooth, and the vehicles have always had less than 25k miles; so they’re still in great shape.
The last thing I want to deal with is a lengthy, confusing and frustrating process late at night, when I just want to get to the hotel and have a Beer. The team at this location makes it run smoothly; which is a welcome relief after a long flight.
I’d have given 5-​stars, but the uncovered spaces left me soaking wet 2 weeks ago… A minor inconvenience for an otherwise outstanding team of employees.

I rent from enterprise all the time because the customer service is awesome! The hours are even great due to the time I start my day 430 in the morning. And every time i pick up my rental it’s always a quick in n out process with a great variety of cars too pick from like sport vehicle too luxury vehicles. Look no further and reserve your next rental at ENTERPRISE exotic rental!

Called to confirmed office hours and a rude lady picked up stating they’re open til 11pm. I showed up at 10:18 and everything is completely closed! Tried calling again, and I got transferred to an automated call. Worst car rental service I’ve ever experienced. I’m so disappointed in this location!

I took a rental from Enterprise on a recent (Jan 9 –13, 2016) business trip to San Diego. The booking, delivery, performance of the car and efficiency of the return were all up to my expectations, so no complaints there. However, shortly following my return flight delivered me to home I received an itemized receipt in pdf format that inddicated (1) that I had driven the car just 32 miles during the rental period; and (2) that the vehicle (a 2015 Chrysler sedan) required 10 gallons of gas to bring it back to the full mark. Those two entries surely could not be simultaneously true and, in fact, I was well aware that I had logged ~225−250 on the car while it was in my custody.
Reasoning that the attendant who processed the return had simply made a data entry error (no big deal, stuff happens) I contacted Enterprise in hopes of obtaining a receipt that reflected actual mileage, primarily in hopes of avoiding any objections from the sharp-​eyed folks who process expense reports at my institution. After some effort I finally got in touch with a human by phone and the representative agreed there had been an error on their end and would send an amended receipt. However, when it came to me shortly thereafter by email, the amended copy just made matters worse for me as it indicated I had rented the very same car twice during the duration of the rental period, both times taking it out with the same starting mileage, but in one trip I logged the familiar 32 miles and, while apparently inhabiting a parallel universe, I rented it again and logged 175 miles.
I’ve since discussed this SNAFU with the folks in accounting and they seem to think it won’t be a problem and since I am not actually disputing any charges, I have little need to pursue this matter further with Enterprise at this point. However, the episode did serve as a useful reminder to check the rental receipt carefully while at the rental terminal used for return and payment. I was running late for my flight, glanced briefly at the bottom line and just tucked it into my wallet. In retrospect it would have saved me a ton of time had I been able to correct the mistake immediately rather than experience the nightmare of dealing with Enterprise after the fact.

Quick and easy process, they don’t pressure you much for the usual ripoff extras like insurance, friendly and knowledgeable staff, last time we had a standard car reserved and my free one class upgrade certificate got us a Jeep Grand Cherokee Limited SUV with GPS and Sirius radio included, what a great deal! Also had the best prices at the time we reserved. I always go with Enterprise unless their prices are too high.

I have rented a car here every other week for the last year but not anymore! Every time I request an upgrade (I am a platinum customer) they always give me grief and make me create a stir. I explain my reasoning and they have a rebuttal and I am not asking for a double upgrade just a regular single. This last time I had to get the manager involved because the rep didn’t care and of course the manager was a jerk also, never again! I am moving on, National is much more organized and their web programs are much better, Bye Felicia!!!

I’m using Enterprice 2^nd time. When I rented first time, I got Hiundai Elantra for 2 days all the way up to San Francisco and my total was only $ 51.
In this time I rented SUV wich was amazing… I thought it’s expensive but price was reasonable. They open at 4:30 in the morning, that’s only place yiu can rent tge car earlier.
Thank you guys, good service again!

I rent from Enterprise because the service is consistent; professional, courteous and they do it with a smile – not a common combination.
San Diego, specifically have been accommodating and helpful.

Friendly– helpful — courteous
Couldn’t have been a better experience
PUT THE ADDRESS IN YOUR GPS/​much easier than following the traffic signs at airport 1691 Hancock St– San Diego

I give the customer service at this facility 5 stars! The service was great from start to finish, as it generally is with Enterprise locations. There was even a snafu at return, but the agents handled it with grace and professionalism and all was settled.
Two reasons for the 3-​star review:
1) The facility is a bit far from the terminals. It took 20 minutes to get to the facility from Terminal 1. I hear that a consolidated rental car facility is in construction and shuttling should be expedited soon.
2) The issue I have with all rental car locations/​facilities, and which I can point to specifically with this location, is that at the vehicle return spot the cars are left with engines idling non-​stop. The air quality is evidently poor, and it can be felt when inhaling and smelling. It doesn’t take much for employees to turn all cars off and simply switch them on for a moment to take a reading. This would improve air quality that effects employees and customers in the immediate facility, as well as mitigate the pollution that comes from the facility and enters our atmosphere.
A small, consistent act like this can display that Enterprise takes easy, effective measures to proactively make a positive environmental impact.
Thank You, Enterprise.

This Enterprise office is technically for the San Diego airport but is actually quite ways away from the airport, so be warned that you’ll have to grab a shuttle to get here. But for my review I wasn’t flying in but simply renting a car for a trip. This location has the best hours in San Diego, so I figured if I was running late they would still be open so I could return the car.
I was headed up to northern California for the weekend to visit the folks and I didn’t really feel like putting all kinds of miles on my own vehicle so I decided to rent a car locally. I’ve found previously that the best rates you could ever get for a car will come from Costco Travel. Costco referred me to Enterprise to grab my car for the trip. After arriving at the facility, I was greeted by plenty of employees ready to help me and get me on my way. They also have self serve kiosks if you wish to avoid the line. This had to be the fastest rental car place I have ever been to, I was in and out of here super fast (like a total of 10 minutes). The car I got was super clean, full fuel tank and in great shape. I had no issues with my car and returning it was just as fast as picking it up. My experience with this Enterprise location was great and I got a really good deal on the rates through Costco.

I had family in town and my little Honda was not gonna cut it. I do get newsletters from several car rental agencies, Enterprise being one of them. When I went to see what I can get through their website, the Hyundai Santa Fe or similar was offered. So I booked it. Their location is away from the airport so there’s no crazy traffic to deal with.
When I went into the office, very clean, and all the reps were dressed professional. Once I was checked in, I was sent to another rep who escorted me out to the lot. There were a number he said I could choose from, but I saw the Hyundai and said I wanted it. I have driven this model before and it handles well and has great seating space and storage. This 2016 model had more bells and whistles. It was great to drive and the auto seat maneuvering was fun! Great sound system and AC/​Heat. The drive out was easy and everything was finalized in the lot via notepad. I even caught a tax break since I didn’t arrive by plane. Nice!
Returning was really easy as well and again, since they are not near the airport, no crazy traffic. I would definitely rent from this location again!

I’ve rented from this location twice in the last few months, and have had great experiences both times. As noted by previous reviewers, the location is offsite from the airport, so don’t plan your arrival or departure to tightly. Between waiting for the shuttle, and the drive to the location, I would add another 20 minutes, or so to your schedule, both ways.
The people I have dealt with were fantastic, giving me plenty of options, and working with me to find the car that was right for my trip. Great experience, overall! Even the shuttle drivers have been awesome!

Good value and friendly service. A bit slow, and disappointing that the location is a 10 minute bus ride away from the airport. But I think all of the San Diego airport rental car companies are offsite and require a bus.
Unlike some rental car companies, they didn’t try to pressure us into unnecessary insurance or up sell us on a higher model car at the last minute.
I’d use Enterprise again if back in San Diego.

Booked a 1 day pickup truck rental for transporting a large purchase.
When I arrived to pickup the rental, I was then told no rentals for locals. You need to show an outbound airline ticket to rent here. Fine. just inform customers this when they’re attempting to make a reservation. called other locations and no trucks available… customer service offered no help. UHaul was no problem and cheaper. Thanks a lot Enterprise.

The San Diego Airport location is from what I was told «The staff there are the best of Enterprise’s top manager candidates in the San Diego area. Most people leave this location with the same disgusting experience of horrible service. And if you don’t know, every person in an Enterprise Office is a manager trainee. Ask to speak to a manager and what for it? They can’t wait to brag about being a manager.
AVOID them and use AVIS or Hertz or even
.
I recently heard a comment at a rental counter about National and Alamo becoming part of Enterprise, so beware if that is true. I would expect the same crappy service coming from them soon as soon as the inexperienced «12 year old» manager trainees move into the other companies.

Just an FYI there are no car rental companies located on site at the San Diego Airport. Let’s just say that really stinks. It’s a true pain in the butt. You have to plan lots of extra time so you don’t miss your flight going home. Arriving isn’t as bad because you are on vacation with all the time in the world, to a point. You really want to get going on your vacation.
Now on to reviewing the car rental place. We lucked out and soon as we walked up to the place you wait for the shuttle our shuttle pulled up. The Shuttle driver was nice and polite and helped everyone with their luggage, even the people that packed extra-​long items such as strollers and boards. The ride was very bumpy. I think we got the shuttle without any shocks.
Upon arriving at the car rental place we got off of the shuttle and filed in line and over to the bathroom. It was a quick and easy check in then we waited for someone to walk us out to the lot. After the other one went to the bathroom the person was ready for us. We were offered options. The 3 different colors in our initial price range and for a little more some larger cars in the facing lane. Due to there were only 2 of us with 1 tiny piece of luggage we went with the tiny cheap KIA. It was a nice drive.
Upon returning the car we pulled up got our stuff out there was a line of cars, but she seemed to take only a minute before walking over, inspecting our car and checking us off. We hopped into the waiting shuttle and returned to the airport in a bit of less traffic.
Overall I’d rather fly into an airport with car rental on site, but if I come here again. I’ll be back. It was a smooth and easy transaction. Good price and great customer service.