Gloss Boutique

I was walking by Gloss today and saw some super cute rompers on the $ 20 sale rack outside, so I grabbed a few and went in to try them on. I was greeted immediately by the saleswoman and she started a fitting room for me. She waited outside and looked at all of the rompers I tried on. I was surprised she gave her opinion on all of them, but I was so happy. I could tell she was actually trying to help me and give me her honest advice because there were a couple of rompers she said weren’t my fit. I would think that every salesperson would try to talk up all of their products, but this woman was kind enough to give me her honest opinion on what looked good and what didn’t. They have such cute dresses and rompers that are worth a look!

This store has a great selection and I love how clean and organized the store is. Prices are reasonable and I usually have luck finding a dress or outfit for the occasion, however I find the staff to be somewhat pushy. Whenever I go into the store I feel like they are trying to push clothing and accessories onto me. It feels obvious that they work on commission. I appreciate that they are helpful, but at times it can be a little too much.

I have bought some REALLY cute things here. The sales girls can be a little bit in your face, but not too bad. I liked the personalized service. I did feel like one of the girls talked me into a dress that i didn’t really like. I brought it back (their return policy is only 10 days, so dont wait!) and they happily exchanged it for anything else in the store. I loved that they had heels in the dressing area, and they always have a new/​fresh selection of items. Typically the largest size the have is L. Keep it up ladies, great store.

Do not buy from this store unless you are SURE you really want the dress/​outfit because the return policy is crap and the workers here will tell you a trash bag looks fantastic on you. I was on the fence for this one dress and let the employee talk me into buying it (darn it!) when a few days later I realized I had been duped… again.
In fact — do not go in this store unless you are prepared to be harassed to buy buy buy. I have been to Gloss numerous times over the years and it has progressively gone downhill. It was always overpriced but the clothing used to be more diverse and BETTER. The employees also didn’t LIE about what looked good with your body type and were actually honest.
I think I will stick with the mall or online shopping to avoid buyer’s remorse in the future.

This place is a joke. I was window shopping and thought that store was super cute. walked in and i was so overwhelmed and uncomfortable with the sales associates following me around the store asking me a bunch of stupid fucking questions that i left. then i went into the one in mission valley they where even worst. i will never go back into those stores ever again i don’t know you don’t come up to me and ask me personal questions about my life like we are best friends. say hi tell me to come to you if i need help and leave me the FUCK alone while i shop. I’m sure I’m not the only one that gets uncomfortable.

Hands down and for several years, this place has been my favorite place to shop for cute, sexy, fun dresses to wear for going out at night and partying. Been shopping here since 2011 and I never leave empty handed so I don’t mind the drive to Pacific Beach from Carlsbad. They have a store in Mission Valley now too at Mission Valley center but I’m loyal to this one for some reason.
The dresses are generally under $ 40 here and come in S/​M/​L. Perfect to wear a few times a year and move on. No point in spending a ton of money for a dress that my drinks seem to wear as much as me. Always a great selection, nice turnover of inventory, sales rack, shoes & some accessories as well.
Check it out. The perfect place for me when I need something for my Friday or Saturday night adventures.

Not only do they have a store credit policy for a purchase five minutes ago, your credit is not honored unless a store manager is present. Currently, they do not have a store manager. Ha ha, uneffing believable.

My favorite boutique! And I love that they have multiple locations now, especially the Mission Valley one.
I come here everytime I go to Vegas and I always find something! I was worried about shopping at the mall because I did not want to end up wearing the same exact dress as 100 other girls, but shopping here, I did not have to worry about it. The employees told me that they only get 6 of everything and once their out, new stock comes in. Perfect!
Great customer service too! They give you heels to try on in the fitting room… to make sure the dress or whatever you’re wearing looks just right and not only that, but they also care and want to see how it looks so they can help you out!
I wanted to write a review for the one in Mission Valley to shoutout to one of the guys that works there, but I’ll do it here since I couldn’t find it. Thanks so much with helping me choose my glittery silver dress! I didn’t end up wearing it for New Years, but I’m wearing it to Vegas in a couple weeks. I am in love with it! If it wasn’t for your input on it, I would’ve left the store without it, but I’m glad you told me how great it looks :)

Been here so many times and am constantly sending friends in!
They dress you from head to toe. Just walked out in the cutest outfit! Thank you Devonte and Dakota!
Always a great experience! And I feel as good as I look.

I absolutely am in love with gloss! I just walked out of there with two stunning dresses, one for a Miami theme party and another for a nice date! They have the best of the best in PB and I never walk out of that store without another cute item for my closet!!! I definately recommend to go and check out their latest things they’ve got! XOXO

Let me start by saying I would have given this place 5 stars had the AIR CONDITIONING been working. Who doesn’t make sure their air conditioning is working in the summer in California!?!
ANYWAYS, I went in there last week and literally couldn’t buy anything because it was so dang hot, I had to leave. I came back tonight when it was much cooler and was actually able to try on some clothes. Devonte was absolutely fabulous. He’s super outgoing and gives you his honest opinion which I love. Helped me pick out two outfits and shoes. He let me know when they’re getting a new shipment in and to come in. Oh I will… if the AC works. –_​– the clothes are so cute there and I Iove the boutique style they have going. Check out the super cute bohemian clothes, graphic tees, and «clubby dresses» they have. It’s kind of like a one-​stop-​shop. Cheers.

That sales associate, Ahryana was very helpful! She was completely honest about her sales pitch and was hilarious to talk to! Good sense of humor! LOVED MY EXPERIENCE, AND HER (Ahryana) SHES MY FAVORITE for hot outfits!

Horrible horrible service! The manager was so rude! I heard her also fighting with 2 other customers. Everything was way over priced. If I could five negative stars I would!

I purchased a dress for $ 40 and saw the exact same dress for $ 10! When I went in to exchange (exchange only policy) I was told only the district manager is allowed to do exchanges and that she was not in. A few days later, I was on my way to exchange the dress, again and thought maybe I should call. I didn’t want to drive out only to be told no manager was available. I was able to speak with the district manager and she told me, (knowing I had already made a pointless trip out there) that she was on her way out and asked if I could come another day. I told her I was not available on that date/​time. I had already made multiple attempts to exchange this dress. I asked, knowing the history, if she would approve someone else to do it. She (Arianna) stated no and that she was the only person authorized, and that she is over multiple stores and she needed to leave. I stated I did not think this was acceptable as I was being inconvenienced by this. She got very upset and after some discussion she finally stated that she would give her associate the authority to do the exchange. As I was thanking her, she rudely hung up on me. I called back and asked if there was an owner that I could speak to. Arianna told me no, she would not give me that info. She then hung up on me again!
I will NEVER shop at this store again. She was so rude that a bad taste was left in my mouth. I could have gotten upset the first time I drove out there for nothing but I didn’t. If she was able to give the associate the authority to do the exchange after an issue arose, why couldn’t she just do it from the beginning knowing that multiple attempts had already been made?
OWNERS please reevaluate your exchange policy and provide customer service training to your regional manager please. It’s been a very long time since I’ve encountered someone this rude!
Update– 6÷17÷14
So I go in today to do my exchange and ms NASTY ARIANNA is finally there. I very politely stated to her that Im the customer that she spoke w/​and hung up on yesterday and told her that I think it was very inappropriate the way she spoke w/​me on yesterday. She stated that whe was not rude she was direct. My friend stated to her that the way she’s speaking now is rude and made the comment ‘I guess ppl dont understand the meaning of customer service’ and ARIANA replied by saying «I guess not.» OMG
How does this woman have a job???
She then says to me that she doesnt have to honor my exchange b/​c its outside of the 10 days. However, I came in and another occasions attempted to come in but SHE was not there and it was w/​in the 10days! How can you not honor the exchange? I told her yes she would honor it and she did.
I then went next door to MILEAGE and had a totally different experience. Very nice, very helpful.
ARIANA needs to be FIRED. Many would LOVE to have a job that she obviously takes for granted! MICHELLE was there each time I went in and she was awesome.

Girl working was annoying and into herself. It made me not want to buy clothes from her. And when I purchased a pair of shorts she made it seem like I was trying to steal them lol. Definitely made me uncomfortable and won’t be back.

Loved my experience shopping at Gloss and did not feel bombarded by the customer service, all the opposite. In my case, it was me asking the sales girl about the super cute paintings in the walls, that inspired me to go and get some canvasses later on and do similar fancy funny dolls with sassy sentences incorporated in the paintings.
The boutique looks a bit like an art gallery in that sense, and it is very feminine and coquettish.
What attracted me to enter was a mannequin outside the store carrying a over sized heart shaped necklace. Since i collect accessories with that shape I had to have it. I normally buy these items so cheap somewhere else, for less than $ 5, so paying $ 10 seemed too expensive:) Still, a bargain because is very original and I like wearing it as is very eye-​catching. Overall, the clothing is jovial, fresh and fun, and same with accessories. My sales girl was very nice and there was no pressure to buy anything.

I can’t say I even knew what was cute in there because I was bombarded by 4 employees left and right asking me 10 questions at once
«Hi, hello, how are you, what are you doing down here, cute outfit OMG
I love your hair, it’s hot isn’t it, what are you shopping for, are you guys all friends. no…do you guys work together, omg
You would look great in that with this necklace, what size shoe are you so I can grab you that «
I swear to you… I
It was so overwhelming and I could feel how much they needed to make that SELL .Sooo fake
Note to store: this is not good customer service this is annoying and pushing customers to walk away like me and many others did!

One of my fave boutiques — one of my friend’s got an awesome red dress here!
Got some of my fave items here as well — cute floral shorts & a hot pink tee.
Last time I went they didn’t have any of my sizes but I’ll be back!

Why This Boutique is Amazing.
by Annie W.
Chapter 1
First and foremost: Rachel is awesome. So incredibly helpful, fantastic sense of style, positivity radiating off of her.
Anyway, I finally had my first day off of work in about 2 months and I decided that I was in need of a going-​out kind of top. Browsed through maybe 3 stores, reallly didn’t find what I was looking for, kinda disappointed, feeling the «dang it, it’s really not a great shopping day» kind of tired. I was about to head home defeated, but I decided to just stop in real quick to this boutique that I’d never been to.
I browsed for a few minutes, Rachel saw some of the things I was looking at, told me a few things about them, and then wandered away to let me continue my hunt. A few minutes later I asked her if she might have any recommendations, and she busted out some of the cutest styles, exactly in line with what I was looking for, but definitely not anything that I already owned or would have even thought to put together. I love when someone with good fashion sense has be try something I wouldn’t pick out for myself! Definitely spent more than I thought I was going to, but I love love love every single thing I bought– not second of buyer’s remorse over here. Rachel seemed to be having fun, which made me have fun too! And I have no idea if other salespeople there are pushy, but I had no issues with that whatsoever.
Plus, that night I wore one of the outfits I bought that Rachel had helped me put together, and I got compliments nonstop all night. This place is awesome, and I will 100% be going back when I need an outfit.

I recently stopped by Gloss on a whim while shopping in PB with my roommate. I was on the hunt for a white dress to wear to a white party and she was looking for a dress to wear out on the town. Thankfully, they not only had the perfect white dress but it was on clearance and fit me perfectly! New dress for less than $ 20? Yes, please!
The sales people were friendly and helpful albeit perhaps a tad intense. You could definitely feel the pressure to buy but I don’t cave easily to that pressure. When they tried to match me with some heels, I played along with no intention to purchase the shoes. I tried on a couple pairs for fun but found them to be incredibly high and difficult to walk in.
They also brought out a couple other all white dresses but I stuck with my original decision and love it!
The dress had a little lipstick stain near the hem (maybe that’s why it was on clearance) but my roommate’s friend worked some magic on it and the spot came right out.
As others have said, the return policy appears to be strict so I would recommend being confident in your purchase before swiping your card.