Haldy Glenn DDS

I was assigned to this dental office by my insurance. It was close by so I made went to their web sight and attempted to make and appointment on line. I was anxious to get a consultation and immediately got on their web site and attempted to make an appointment. I did not hear back after a few days and tried again. Once again I did not receive a response. I then called and got their voicemail. I left a message and once again no response. I called and left a second message that was not returned. I waited a few days and called again. This time I was lucky and someone answered. I made an appointment and had a good experience with the hygienist and with my time with the dentist. The dentist explained all the work I needed and I would receive a plan from his staff and we could start treatment. After two weeks, I never got any communication from the staff. I called and was told that it was emailed to me. I explained that I never received it and she asked me for my email address. I gave it to her and she explained that it was sent to the wrong address. My first thought was that a follow up phone call was probably in order when there was no response after the first email. After I received this email, I was told by the staff that my insurance would not cover any of the work I needed. I thought to myself, that can't be right. I picked this plan because I knew it would cover most of the work I needed. I called the insurance company and they told me that I would need the dental codes in order for them to tell me what was covered and what was not. Back on the phone to the dental staff. I had to leave a message and once again, no response. At this point I was very frustrated. I left another message. Next day I called again and I was emailed the codes. I called the insurance company again and I was told that all the work I needed was covered and I did have co-pays on all the items but a majority would be paid by my insurance company. I kept thinking to myself. "How did the staff get all the information from the insurance company so wrong"? Why did I have to call the insurance company and get the correct information? Why am I doing your job? I am aware that the entire world is short handed right now and every one is looking for staff. Could that be the reason for the lack of communication and mistakes from their staff? I was willing to give your staff the benefit of the doubt. After finding out that all my work would be covered by my insurance I decided an in person visit was needed. After I introduced myself, I was not greeted in a friendly manor. I asked since the insurance company was giving me different answers to me then to you, maybe the best course of action is to submit a pre authorization. The receptionist agreed. After one week, I stopped by and she told me she had not heard any response and it could take up to two weeks for a response. Eight days later I called during business hours and got your voicemail but this time the mailbox was full and I could not leave a message. The next day (yesterday) I stopped by again and a different person was at the desk. I asked if there was a response from the insurance company about my pre approval. She explained that the person who deals with this was not in and she would need to call her. After waiting for a few minutes, she got off the phone and told me, she was told that it could take six to 8 weeks to hear back from the insurance company. So what is it? One to two weeks or six to eight weeks. The numbers are changing and I am NOT getting a good vibe about this entire situation. I went home and called the insurance company again. I asked if they received a pre approval from the dental office. They explained that pre approvals are NOT needed for an HMO and even if they did receive one it wouldn't show up on my account. She told me that a dental office would normally just do the work and bill them because we know for sure that the work I needed would be covered (with a co-pay by me). The insurance company representative then called the office but got their voicemail. She then wrote a fax explaining that my insurance would cover the work I needed and to bill them for the work done. I drove back to the dental office. It was after 4:30 and no one was at the reception desk. I stood at the desk for 15 min before popping my head into the hall when I saw the person who was at the desk earlier. I asked to speak to the dentist and I was told he had gone home already. I left my phone number and asked her to have the dentist call me. I never heard back. I wrote the dentist a letter explaining what is going on at his practice. Once again I never heard back. After reading other reviews, I see that this kind of behavior is not isolated and is actually very common to this office. STAY AWAYFROM THIS DENTIST. We all deserve to be treated with respect and Clairemont Family Dentist have proven that you will not get it from their office.

Very quick, organized staff. Front office staff is very sweet and helpful. The dental hygienist’s are the best I have visited, very gentle and painless. Dr. Haldy is very quiet and professional.

I am also shocked at the bad reviews, been going here for years since I was a kid for cleanings and routine check ups, highly recommend dr haldy and his staff, all around 5 stars for me!

I have been going to Dr. Haldy since I was 16 and I love it there. I currently go to school in LA but every summer and Christmas break I go back to get my check up and cleaning there. I was shocked to see such awful reviews since my whole family goes there and we are all very satisfied. If your in the Clairemont area or San Diego this is the Dentist to go.

Great Great!!! Went in yesterday and had a great experience from the dental assistants to the doctor. I dislike the dentist due to the pain but coming here was painless. Doctor made sure that I was not feeling any pain. Took his time doing my root canal, loved it. I recommend anyone in the San Diego area to go see Dr. Glenn when you need a dentist.

PLEASE do your self the favor and avoid this place like the plague.
Ive been going here for about 4 years and have never had anything but cleanings, a root canal and my wisdom teeth extracted from anywhere else.
a year ago they informed me I needed a root canal, that needed to be done down the street by a specialist. Why? I don’t know. That guy was great! I came back to Haldy to get my crown placed. That took two months and 4 visits. Either the crown didn’t fit, wouldn’t stay on, they just didn’t have it, etc. Apparently I have very short teeth that are hard to fit a crown on. They cauterized my gum and placed it. Lets not mention how it looks like a little white table in my mouth with literally no definition and looks nothing like a tooth at all. I was just glad to have the ordeal over with.
Last week a small piece of my tooth RIGHT next to one of their fillings broke off while I was chewing gum. Okay now this is a problem because 1) I no longer have insurance and 2) the filling is only 3 years old. I called them the next morning and the told me «No problem if the tooth is breaking this soon it’s something on our part». Awesome! thanks for taking responsibility for that, it honestly means a lot! I go in for my appointment and they think my crown has fallen off, which I clearly said on the phone «a piece of my tooth»…but okay. They take me back and the assistant looks at it and goes «ohhhh I see your broke off a piece of your tooth» and leaves. Now Im confused. Another asst comes in and looks at it and goes «I think you’ll need an x-​ray». Now Im more confused. the dentist comes in, looks at the tooth and tells the ladies to x-​ray me and then says some dentist jargon and walks out. I wait for about 20 minutes. Asst comes back and says that it’s decay and not their responsibility. She takes an x-​ray. She points to the x-​ray and says «see there’s decay UNDER the filling, that’s an oral hygiene issue» I ask how I’m supposed to clean under a filling and she says by brushing. WHAT?! Then I ask if when you do a filling should their be space between the tooth and the filling, she says no. I ask how their could be decay inside something that’s closed off. She says «bacteria turns into acid and goes inside it». WHAT?! Then she says «sometimes we dont get it as good as we should» and continues talking about whatever, but I’m too focused on that sentence to care. «So you just said ‘we don’t get it as good as we should’ though, so that doesn’t sound like my fault» and then she says «No I NEVER said that». Yes, yes you did. Whatever, how do I fix the issue? Is it even an issue at all? They then tell me they’re going to put on a temporary filling. I assume they mean on the little missing part of my tooth. No. They rip out my filling without EXPLAINING IT and start packing in the temp. WTF?! Im now in pain and am missing a filling I NEVER asked to have taken out, or was even told there was an issue with. WHAT IS GOING ON?! Now my options range in the 300 – 700 dollar range and I have a week to make a decision, all the while being in pain that I never knew would happen! AHHHHH!

Overcharged and inadequate work. Not only was there little explanation on what options and what I was signing up for, I signed up for Care Credit through them, which is technically unrelated. What I found out later was that interest includes for all the initial services. Unfortunately, I did not receive one of the services, one never finished, and the others I now have to get redone. They took out only half of an old amalgam filling and replaced with porcelain, which I now must get a crown over since 2 different fillings do not bond. Apparently it’s not good practice to only remove half, much less use 2 different fillings. I did invisaligners for my teeth that I did not really need, but since they said 7 months, I agreed. Over 2 years later and 4 sets (very atypical) I still was not done. They never checked the progress till the 4^th set so my teeth were not efficiently moving all the previous sets. I now owe thousands in overcharged and inadequate work, and have to pay another dentist to fix what they’ve done.

Horrible Horrible office! They were fine for cleanings, but I chipped a tooth and they filled it for free which was great. The filling came out a week later then they told me I had to get a veneer done. First of all, they didn’t bother explaining how they do veneers… they did say they are supposed to last 10 – 15 years so I was ok paying the $ 1000 it was going to cost. I went home and my veneer came off a month later!!! I went back in and they blamed it on me of course… but I let them put it back on me (it was free)…then after another 2 months it came off again!!! I was sooo angry and called and told them it was an emergency that I needed to see the dentist right away and they told me to go to RIte-​Aid and get glue and put it on myself in meantime because the dentist wouldn’t be in till the following week!!! I was soooo angry I went to another dentist and they were great and did a great job of putting my veneer back on! Stay away from Clairemont Family Dental and Glenn Haldy!!!