J & C Carpet

I was referred to J&C Carpet by a few residents in military housing. When you go to their website, click «Contact Us»…it sends you to a page that allows you to fill out information about what you need done and to request an appointment. A week goes by and I get no call, so I call them. I advise the lady (Maria…I think) over the phone that I’d sent a request for an appointment last week via their website and I wanted to schedule an appointment with them.
After the greeting…
Me: Good morning Maria (?), I sent a request on your website sometime at the beginning of last week about making an appointment to get my carpet cleaned in military housing.
Maria (?): When did you send it?
Me: Sometime last week, I think Monday or Tuesday.
Maria: Who are you?
Me: **states name**
Maria: Are you a resident there?
Me: Yes. In Murphy Canyon; Canyon View North.
Maria: What email address did you send it to?
Me: I didn’t send it to any email address, I sent it from your website.
Maria: Excuse me, no. What email address did you send it to?
Me: What? There is no email address here, I sent it through the website.
Maria: No. What email address did you sent this request to?
Me: There is no email address here. I sent it through the «Contact Us» link on your website.
Maria (getting rude): I don’t know what you’re talking about, we only accept appointment request through email.
Me: Wait one please…**website loading, click on «Contact Us»…and I begin reading what is on THEIR WEBSITE FROM THE CONTACT US PAGE to her.
Maria (VERY RUDELY): I don’t know what you’re talking about. We only accept request for appointment via email. So do you still want to make an appointment? What day?
Me: **hangs up phone**
NO THANK YOU! I WILL TAKE MY BUSINESS ELSEWHERE!

Horrible carpet installation. Very dirty work, I don’t recommend. If you call them they won’t intend to fix their mistakes. They falsify paperwork and overcharge. My husband called to ask for a fix or refund and Mirella placed him on hold and then hung up. I recommend Abbey carpet & floors, they’ll get the job done right

We’ve had them cleaning our carpets for years and never had a problem. Our carpets always turn out absolutely spotless and beautiful! Everyone from the cleaners to the office staff is so nice. :) I recommend them to all my friends and family.

In the process of moving out my condo and needed fast carpet cleaning before my lease ended. Boyfriend found this company and I’m beyond satisfied with the work of David who cleaned my carpets. I wasn’t home to thank him and had to leave key under mat and money on counter, when I came home he returned key and left my carpets smelling amazing and looking even better. Def recommend this place and very good prices, ask for David I. to do your carpets!

I got great service and a quality outcome from this company! I’m pleased with the efficiency and quality of their work.
Not sure where others went wrong, but I’m happy.

I got my carpets cleaned through this company after getting my carpets cleaned through another company that was a bit pricey.
Going through this company was much cheaper but not worth it at all!!!
The first guy that came didn’t know I lived on the third floor and didn’t come with enough hose to clean my carpets and said he would try to come back but they sent another guy who claimed he had the same issue! I don’t know why they didnt send back the second guy with enough hose to clean my carpets. I think he just didnt want to clean my carpets because it was a Friday and already 5pm.
The third man they sent to me was an older gentleman and super nice! We made conversation easily and I liked him.
When they finally cleaned my carpet it LOOKED clean and he took out a purple ink stain I had from my printer being on the floor but within a couple of days it came back and so did the black from walking from my front door to my kitchen! It looked like I didnt really clean my carpets at all!
I’m going back to the first place that cleaned my carpets!

We live in military family housing, and I called the office to ask what carpet company they use. They informed me it was J & C Carpet. I will NOT be calling them to clean my carpets. When I moved in, there was a noticeable residue. When my children were playing on my carpet, I could see the «dust» from whatever cleaning agent they used rising up off the carpet. Running my hands over the carpet, they felt sticky. It was like they had left powder all over the carpet but didn’t actually CLEAN the carpets. After just a couple weeks, stains started rising in the carpet. (Gross!) I vacuumed with my Dyson before we moved in and after just one run over the carpets, the canister was FULL of gray «dust» (I’m sure it was originally white, but it seemed to be dried cleaner + dirt). Really, this is disgusting. I’ve done a better job myself with a Hoover or Bissell carpet cleaner, so I think it’s pretty pathetic that a commercial company who is being paid can’t do a better job.