JCPenney

JCPenney has really gone downhill. I had two gift cards that I wanted to use, so I ordered a pair of running shoes. I assumed that since the order was over $ 25, the shipping to home would be free. Boy, was I wrong! The shipping was $ 8.95, now in order to get free shipping now, you have to spend $ 99, which I’m not about to do. So as soon as they arrive, they’ll be going back to the store and I’ll rebuy them in person, which will cost a lot less.
No wonder JCP is going downhill.

While I was in town for YSB SD ’16, I needed to pick up a few pieces I hadn’t packed to complete a couple outfits for a pair of the events. On the shopping list: black Converse All-​stars, plain white t-​shirts, & a black blazer.
1 mall, 2 stores*. To get that stuff, I checked out the JCPenney & Macy’s in Fashion Valley Mall. What I suspected going in was that the Converse All-​stars & white t-​shirts would be better to get at JCPenney & the black blazer would be better to get at Macy’s.
& that’s pretty much how it panned out. Both stores had all 3 items. But, compared to Macy’s, the Converse All-​stars & white t-​shirts were less $$ at JCPenney. While the Kenneth Cole black blazer I found at Macy’s was nicer for not much more $$ than JCPenney.
Customer service at JCPenney was largely nonexistent & the checkout line was slow. Over at Macy’s, I was greeted upon entering the store, help was around for any questions & checkout was quick. Both stores worked out OK. JCPenney was cheaper but Macy’s had better service.
* Making this a comparo. So that means I’m going to cheese out & post the same review for both stores.

Went tonight and this place is a legit train wreck. I mean it is trashed. Worse than any Ross. Clothes thrown everywhere, all over the floor. It was bad. To find anything you would have to literally dig through piles of clothes that don’t belong there. Clearance is mixed with regular, summer with winter– and half of that is on the ground. Come on Penny’s. You can pay some people to pick stuff up. See pictures.

Great experience buying a new fridge, washer, and dryer. Brian did an amazing job researching other stores to make sure we were offered the lowest prices possible. On top of that, he honored the prices from our previous visit so saved even more. We took advantage of the 24-​month interest free financing plus another extra 5% off. All this and free shipping and installation. JCP FOR LIFE SON!!! Lol

Great store… much improvements to merchandise and customer service. Great energy and great prices and promotions.

Love to shop JC Penny online — they have a lot of stuff they will deliver so you can avoid the mall altogether or pick up service if you want to go. The best reason I shop JCP is because of the PLUS sized mens shop, Big and tall section lots of stuff to keep my large bottom covered and my big belly from popping out under a shirt.

I’m reviewing the JCPenney Portraits. All I have to say is save your time and money. The customer service sucks. I was standing their in front of to employees who were talking about personal stuff before I was even acknowledged. And when they finally it was very short and dry, not friendly at all. When we finally got to taking the pictures they girl who was helping us was not very good. She wasn’t good at directing the kids or even the adults for that matter. She would have them stand and sit awkwardly and would only take one quick shot and moved on. Even my untrained eye could tell that it was not a good shot. Even if the kids were not sitting correctly or even smiling for that matter, she would just move on. She did the same thing for about 5 or 6 poses and then the session was done.
So moral of the story go somewhere else for pictures!

Excellent customer service! People in every department always ask if they can help, today I bought a 50.00 blanket for less then 10.00 because it was on sale and they let me use a rewards coupon with a 10.00 off store coupon!

Love shopping at JCPenney for my son and husband. Always good selections. When it comes to my daughter, I tend to just get the sportswear here, like Nike. It seems like the juniors area gets a little too revealing, low cut, see through tee shirts… etc. so I go elsewhere for her clothes.
Regarding houseware items, never had an issue. I always check for coupons to make sure I get the best deal. Some JCPenney’s have a photography area… they are associated with Lifetouch. Which is another area to check for coupons… they always have great deals.

So… over the holidays, one of my coworkers had gotten me the newest Adele CD. Cool, right? Well, slight problem — I had already gotten the extended version some time prior. When I told her, she told me it was ok to return it at JC Penney, since that’s where she had gotten it from.
The closest location to me was the Fashion Valley one, so a few days ago I made the trip on my way home from work and shortly after found a customer service kiosk to exchange it for store credit (my coworker wasn’t able to find the gift receipt). After about a couple of minutes trying to scan the store credit onto a card — and hearing the clerk curse in either Russian or Ukrainian due to her card reader not running properly (until I asked to try and got it on the first try), I got my $ 12.95.
Now, if you’ve been to a JC Penney, you know you really can’t find anything worth purchasing under $ 12.95 or less, and after browsing the menswear department and not having much luck, I figured I’d bite the bullet and used the store credit towards a new watch (with me paying the difference). At least it looks nice on my wrist…

SUCH SLOW SERVICE AT THE PORTRAIT STUDIO. They need more people working. Our appointment was at 7pm but we didnt get helped until 7:40pm. Everything after that was slow also: choosing pictures, buying pictures, trying to get a chance to talk with employee. I don’t recommend coming here. The photos were mediocre.

I love this jcpenny and Sephora! First I worked with Kathy in the curtains department and she was beyond helpful! She found exactly what I was looking for! And kris in Sephora is AMAZING! Literally found me exactly the make up I needed for what I wanted and my skin looks flawless! Love coming here!

I shop here all the time. They have a huge selection of dresses.
Came here today for a party dress. Found a cute one. So did my friend. Purchased both dresses. Got home… Guess what? The cashier left the sensors on BOTH dresses! So annoying. Now both my friend and I have to make an extra trip back to the store to have them removed. That really sucks!

We went into JC Penney’s today to vet vacuum cleaners and potentially make a purchase. First it took about 15 minutes to find the vacuum cleaners as they were tucked away at the back of the store in a small section next to household furnishings.
We took our time looking at the very limited vacuums to determine which one would fit our needs as well as the best price. Well herein lies the crux. Most items did not have prices and we could not find a customer service person.
We finally came upon a deal if you spent $ 200.00 you would get $ 50 off. We started looking for a customer service person to confirm the deal. Another 15 minutes goes by and we happen upon a rep helping another customer. When we asked about the deal she stated it was not correct and immediately removed the display. Before we could ask the price of the item the customer service or no service person walked away.
At this point I was disgusted and walked away. As we were heading out of the department we heard another customer yelling, «Hello does anyone work here», several times. I smirked shook my head and headed to the front door.

This is a review for JC Penny Portraits at Fashion Valley Mall. I had a great experience because the manager (Michelle?) was our photographer. She was quick – the photo shoot was probably less than 20 minutes; she clearly had experience with babies because she knew how to make my 14month old laugh and was not phased when baby was fussy. She used toys, props, faces, and voices to get baby’s attention. I would definitely recommend her again.
Upon pickup of my photos – about a week later – there was no hard sell to buy pictures beyond the Groupon deal — I probably paid $ 20 for 3 different digital prints of 3 different photos and my choice of two 5×7, four 3×5, or one 8×11 which I had selected at the time of the shoot.

I ordered some draperies from
which ultimately didn’t fit my décor. Fortunately, they make it easy to return online orders since you can return them to the store. Great. So I jumped in my car and made the long drive to the Mission Valley location and walked in and stood in the customer service line to make my return.
Unfortunately, they only had one register open and that person was apparently helping another JCP employee with her purchase. Holy hell was that frustrating. They were chit chatting about this and that and their boyfriends and the schedule and the discount and the new items on sale and the items sitting in their clearance area and just about everything else one could imagine. I’m standing there for like 15 – 20 minutes while they talk, ring a few items, talk more, ring a few items, talk more, return an item since it was priced incorrectly, ring it again, talk more. I nearly lost it. You’d hope they’d have the courtesy to either allow a real customer to go first, or keep the transaction focused so the line would move forward. This only reinforces why I would only shop JCP online, but now even that’s a bad idea since the return may take a half an hour. No thank you. I’ll keep shopping at Amazon.

Twice in one visit prices were mislabeled. In jewelry we picked out two earrings in a brand that had signage saying 45% off. The price checker showed them at 25% off instead. I had to photograph the sign and show it to the cashier so she could input the right price. Pretty sure that’s considered false advertising and that a lot of people would shrug off the two-​dollar difference on fashion earrings.
Upstairs, a pair of girls’ jeggings were listed at $ 19.99 on sale. Found the right size with no tag but it looked the same as the others– called the same thing, same material, same style to my eye. Well, it rang up at $ 32.99. They said the ones that were on sale had a regular price of $ 31.99 or something so it wasn’t the same.
I feel like you have to really be on guard and document all the signs before you get in the long register line so you don’t get charged the wrong price. My kids have hard to fit sizes so I do like them, but I’ll just buy online.

I am neutral with this stores overall appearance. However, I was impressed with the customer service provided. I had polo shirts my Mother-​in-​law bought for my sons school. They were the perfect colors. But it was one size too small. Thankfully, she provided the receipt with the shirts.
At the time, I didn’t know that I didn’t even need the receipt. The shirts were purchased online. I couldn’t have exchanged them unless I wanted to give the credit back to my Mother-​in-​law. Since these were a gift to my son. I didn’t want to do that. All I wanted to do was exchange them for a bigger size. No problem the girl at the customer service counter said. All I need is your driver’s license. Fabulous! The perfect exchange!!!
Now my son will have bigger shirts when the school year starts.
Overall, JCPenney is clean, well stocked, and organized. Customer service is friendly, and helpful. I would definitely return to shop here.
Thank you for a pleasant and easy experience.

I did a little retail therapy today at Penney’s, but wasn’t in the mood to try anything on. Didn’t wanna mess up my make-​up lol. No seriously, I went in to pick up brand spanking new socks for my daughter and I.
So I got distracted, and was near the kitchen section, and there were some gorgeous items. I browsed for at least 10 minutes. There was a single sales girl who was standing behind the cash register. Also, there was a guy close by the register and I couldn’t tell if he was in-​line, or just chatting on his cell phone. I smiled and asked him, and he said he was not.
I was a serious shopper. (There are always sales signs all over JCPenney, in every department, all the time). I found something I’d been looking for, for a long time. I asked the girl about a stainless steel pan –3 piece, with a strainer and a top– Multiple-​use implements are the best. There was a sign above it that indicated that piece was half the regular price. A real bargain I didn’t want to pass up. Since she had no clue what the sign was referring to, she told me this one is a set for over $ 300, but I could look online to buy the individual piece. She offered to do it for me, which I thought a nice service.
I might go back and see about that. Even the set the girl talked about looked all out of stock, like they had all been cleaned from the shełf. I guess having Penney’s order it for you would be cool; then they could just ship it to the store for your pickup. I will have to see if they actually do that.
All around, I like Penney’s for their clothes (saw lots I liked), sometimes shoes, pjs, costume jewelry, and socks, of course. I seem to gravitate to their Junior’s section a lot, too. They are always having sales and I love them for being affordable.

I love this JC Penney’s because clothes, jewelry and other things are a little bit more affordable here. I love the little girl’s section. I was looking for some sandals for my daughter since summer is almost here. With this heat we have been having, I want my daughter to wear sandals. I found some cute ones but they were not on sale. I love shopping for her.
My husband found some underwear for her. They had different styles with cartoon characters on them. She got a Hello Kitty and My Little Pony.
I have been coming here with my mom before. There are a lot of nice clothes and accessories. I once got a costume ring and some jewelry here on sale. They even have some nice shoes.
Customer service here is okay. I have never needed any assistance because it is all about finding a bargain. The cashiers are nice and friendly. Make sure you have a JC Penney credit card. You save a certain percentage. Today is was 30% discount with a credit card.