Neiman Marcus

Tammy P. in handbags is THE BEST! She was super helpful without being overbearing. She knew everything about every single bag I looked at or even glanced at. Tammy clearly knows her stuff! The bag I ended up selecting only had the display available. I’m a little OCD and she completely understood that I wanted a brand new, untouched bag. She placed a special order for us, and I ended up getting a brand spanking new bag from their online warehouse in Texas. Thank you Tammy!

I’m at Neiman Marcus fashion valley in the Louis Vuitton store and I love the customer service provided by Leilani but theirs a person in that store that has no customer service what so ever I will get back to this review with her name and to my surprise the best has return Ernesto is back at Louis Vuitton he in the past has been a great great sales associate I think because of them too I will continue to shop at this location no more wild drives to fashion island looking for good customer service

Ashley is one of the rudest sales person to work with at the Chanel handbag department! If you are a women of color perhaps you may think twice before buying from her! Better off going to #Nordstoms! Laura was very attentive and listen to what I was looking for in a bag walked out with a black jumbo caviar classic bag!

I’ve only shopped here a couple times, because I can get better deals at Nordstrom’s and Macy’s, but I had to return a gift and I had a gift card I wanted to spend.
Employees are friendly at best, but not helpful. I waited over 20 minutes just to make my return, and after she finished the transaction, she just handed me back my receipt without any money back. How am I supposed to receive my refund? She said, «Oh, you want your refund now?» So she had to call corporate office to void the transaction and give me a gift card instead of a check by mail. I wish she had explained that in the beginning so I could tell her which one I wanted instead of going through that hassle.
I headed downstairs and found a shirt I liked. I went to pay for it and used the gift card I just got. The employee asked for my address and email just to make the purchase. She didn’t explain why, she just said that she needed it. On the bottom of the receipt I noticed it said «Cash change» of about 9 dollars that she did not give me. She said I would need to go upstairs to get the change. I went upstairs where I just made my return and they sent me back downstairs because change/​gift cards are handled at each register.
I finally got my change back and she was surprised to know that she could do that at the register. Shop online and save yourself the trouble.

I needed a gift for my mom. It was the day before Thanksgiving and the store was closing early. I had five minutes. I found that my store account had been closed for inactivity. The saleswoman was incredibly understanding and helpful, even staying after closing to get my account reestablished. She went way beyond the call of duty. The only reason this store does not get a full five stars is that it generally closes an hour before the rest of the mall, which makes comparison shopping a bit more difficult at times.

For the amount of money we spend in this store customer service should be better, I wear a lot of High End designer shoes and this location NEVER has a good variety for Men, it’s gotten to the point where I pretty much always have to order online and that’s annoying especially because Giuseppe Zanottis always fit weird and I like to try them on instead of waiting for them in the mail and then they don’t fit properly, STEP UP the customer service NM, this is a new day, white folks are not the only ones with a lot of money. (No offense white people, I Love You, I promise!!)

Another 5 star shout out to Casey who works at the Chanel boutique. Casey regularly sends me text messages of purses I may be interested in. He takes the time to answer any questions. I’ve bought a few pieces from this boutique for many years but was never offered personalized service such as this. Thank you Casey and I love my new purse :)

This review is for George in designer shoes, Fashion Valley. I’m returning my order because if this is the type of service your company represent, I’d rather take my money to somewhere else that would appreciate it.

I enjoy going to the Neiman Marcus beauty counter. The sales associates are very knowledgeable about the product lines they are selling. It makes gift shopping for various family members so much easier. I can normally go in with a list and descriptions of the person that I am shopping for, and leave with just the right products. They haven’t missed yet.

I’ve been shopping here for awhile and I have my go to sales associates that are friendly and treat me well whether my purchase is small or large. Tammy in men’s is always helpful and is honest with her opinions. Christie in women’s is extremely friendly and inviting.

I have been having hit or miss experiences in the beauty department. My first time shopping there, the employees were a tad bit too pushy, but informed me of a great deal where I would get $ 100 back in a gift card (this was a year ago). Excited, I spent the required $ amount and then a few months later was informed that it was before taxes and so I was $ 10 short from my $ 100. I was so frustrated since I deliberately bought an extra lipstick I didn’t need. After contacting customer service twice, I was informed that I’d get the $ 100. Honestly, the oversight was not my fault, NM should ensure their workers understand the policy very well. However, they did such a great job making me feel like it was my fault. Therefore, my warnings about NM are:
— make sure you get your rewards! You’re spending top dollar, and therefore deserve it!
— I had 2 gift cards which I handed to the associate upon check out, she didn’t apply them to the purchase and proceeded to misplace them… Seriously?
— the salespeople are soooooo pushy and like piranhas trying to upsell you.
— know what you want as they will continue pushing and pushing you towards more expensive items and not care what your preferences are.
I love NM but their customer service is terrible and I’ll be doing my shopping online or at other stores :(
I will say however, the star in my review goes to the Tom Ford beauty sellers who didn’t push me to buy anything and remained professional.

I decided to check out Neiman Marcus for the first time ever because they sell Creed fragrances. I walked in and was greeted promptly and directed towards the Creed section. I noticed they had a Tom ford area too. I went in with the intention of checking out a couple fragrances that I’ve not had the opportunity to smell yet and take the card home to decide which one I liked best. Initially I felt a bit pressured (not too bad) to make up my mind and was offered a pre-​sale on a fragrance that I’ve smelled for 5 seconds. There is no way I’d spend $ 400 on a fragrance I’ve smelled on a card for 5 seconds and not even tested on my skin.
That’s when a young lady stepped in and offered me samples to take home. She was super knowledgeable and you could tell she was genuinely interested in the products she sells. She turned my experience around and now I will definitely go there when I’m ready to make my next Creed purchase. As a pretty decent collector (about 40 bottles) it makes a big difference when a sales associate is knowledgeable and not pushy. I also noticed they have a Tom Ford section!

For menswear, this is not the best Neiman Marcus. The selection is rather small. Compared to Nordstrom across the way, the shoe options were minimal. Tailored clothing had a nice selection of Isaia, but I wonder who buys them? Nobody in San Diego seems to wear suits. Sportswear again was quite small and not particularly exciting. My browsing got no offer of customer service from the staff who seemed to busy gossiping with one another. On the top level were some nice housewares, a watch repair, and a restaurant for pricey salads and yummy popovers.

Walked through here to get to the mall, saw they had an insanely awesome sale going on, up to 70% off items on racks.
I love that they carry Chanel in it’s own room, it’s so chic.
The employees here look well polished and put together which is cool.

For a high-​end department store, NM is GREAT. Their sales associates are helpful, friendly and courteous. They don’t come off as uptight or anything, like Bloomies does. Great brands and great prices when you come during their sales! I love that they have an LV and Chanel boutique. And their shopping bags are great. haha
One thing tho, their customer service area is outdated and not inviting. Besides that, this place is great.

They try to upsell you like crazy. Make you feel guilty for returns. Completely unprofessional and tasteless for such a luxurious department store.
AND I dropped a paper (I told her it was something else) and she proceeded to open it up and read it. Lol wow.

5 stars for the Louis Vuitton boutique here. Had to place a gift order and the item was not available online. I called Neiman Marcus and could easily connect to the LV boutique at Neiman Marcus (unlike through the regular LV number). Patrice was verg courteous and took my order over the phone.
Saved me a trip to Fashion Valley and my gift order was placed :)

So hooked on the shoe department. Cedric is my go to salesman. He has helped me with my last 4 pairs of amazing heels. His attention, professionalism and knowledge is second to none.

My cousin mentioned that there was a bridal section in the store, so we decided to stop in. We walked in from the 2^nd floor (entrance across from Nordys) and walked the floor. I asked an employee about the bridal section and they said that they didn’t have it anymore, but the formal dresses were on the opposite side of the store. We walked over to the area and found limited formal wear.
We were there for 2 minutes and a sales associate came up to us and asked if we needed assistance. I mentioned that we were looking for wedding formal wear. She mentioned that there were additional selection in the next room.
Not even a minute later, another sales associate came up to us and asked if we needed assistance. Not sure if the employees communicate, but we had just spoken to someone and I’m sure she saw!
Anyways, we went to the next area and there was even a more limited selection. We decided that we didn’t find any dresses to our liking and went over to Nordy’s.

Tiny store… even smaller than Walnut Creek, CA.
I poked around my favorite brands (Vince, Joie, Paige) and found nothing that struck my fancy.
I do love NM, but this store is not a *flagship* ;-)