Kaiser Permanente Pharmacy

I normally don’t write reviews but I feel I need to write this one. I am a new Kaiser member and after reading all of the poor reviews on this site from others, I was prepared for the worst experience at the Kaiser Point Loma Pharmacy. Most of the poor reviews appear to be from 2012 and earlier.
My experience was simply great. Had a doc visit last Friday and he ordered meds for me and said they would be ready Monday. I went into the Pharmacy today (Tuesday) at 4:05 pm. The pharmacist asked me politely if he could help me. I explained my situation and he checked and said he would have to get my meds ready. He told me to wait and they would call my name. I waited only a few minutes and left only 12 minutes total time after I walked in, with all 6 of my prescriptions for a great price!
This pharmacy has apparently turned around their customer service to great currently. This was far better service than I have received at any Pharmacy in San Diego before.

Quick and efficient. No complaints. Could have been because it was a Sunday and I was there for urgent care.

I have been a Kaiser Permanente customer for over 10 years through the insurance I receive from work. I went a couple weeks ago to fill a prescription. There was miscommunication about my high deductible because this would be the first prescription that was a namebrand for myself. No problem I told them I would have to reevaluate my finances and I would return when I could afford it.
I found many resources through the manufacture of the medication for reimbursement of my deductibles. There is a heavyset woman who works window one and window two, prescription drop off. I don’t recall her name but she is very rude, not personable with people whatsoever, and is not anxious to help anyone, including the customers before and after me. She abruptly interrupts and walks away in the middle of conversation.
I simply was sharing with them how I was able to save a few hundred dollars through this knowledge I came by contacting the manufacturer and she was not open to hearing it. I think the pharmacist should try and save their customers money. It’s very rude and disrespectful when you don’t have any empathy or understanding as a pharmacist. She needs a major attitude adjustment or needs to find another job not working with people.
I give this pharmacy two stars because they are fast but by no means a joy to visit.
My partner goes to hillcrest pharmacy and it’s truly a joy to visit I’m happy to tag along. Kaiser, don’t be afraid to smile and say, «Hello.»

Long lines, incorrect prescription info, and no accurate correspondence with the doctors.

I’m recently back with Kaiser having been with Cigna for the past few years due to a different job. I needed a prescription transferred from CVS to this Kaiser Pharmacy since it’s close to where I live. I’ve been in OB for nearly 5 years now and had no idea that Kaiser was so close as it’s tucked behind a few strip malls off of Midway.
It took two calls to get the Rx transferred because the phone rang for quite some time without being answered. When I got someone on the line, they had told me my Rx would likely be ready by Monday since I had called so late on a Friday. She suggested that if I didn’t receive a call by Monday noon to call and follow up. That following Monday I ended up calling to check on the status of the Rx and was told it would be ready by noon the next day.
I came in around 4pm that Tuesday and there was no wait. I was able to go right up to the pick up line and was out the door less than 2 minutes later. I also signed up to have the Rx mailed to me each month so that I wouldn’t have to go into the pharmacy.
Pros:
— It’s nearby my home and convenient
— When I did come in, it was fast service with no wait
— Rx refill service can be delivered via mail without additional charge
Cons:
— It took 2 calls to place my Rx order since the phones appeared understaffed
— Hours are only M-​F, 8:30am –6pm

M. D Joseph Ben Tenebaum is the worst doctor ever! He called me a liar and asked me to take a drug test. He is very rude and inconsiderate. I wouldn’t recommend this guy to anybody. He isn’t any help at all. I fell last night and he wouldn’t even give me the day off. He told me that I only come to see the doctors for pain medication or to take time off work when I’ve only seen him twice. What a prick! Well anyways I hope you like my test results for that drug test asshole!

Sincerely you know who

I wasn’t feeling very well and I needed to get a prescription after I just had a procedure done I called at 3 o’clock to make sure the prescription would be ready when I got there
the woman said it will be ready at 4:30 and I won’t have to wait in line, I got there exactly at 4:30 after not feeling very well, it was the only time I got out of bed just to get the medicine. After driving thru rush hr traffic not feeling well, I got there exactly at 4:30– only to find out they were completely out of the medication!
Why couldn’t they have called, I could have stayed home in bed or have gone to another location. Terrible system!

I’ve only been with Kaiser for a month, and since both my kids had pneumonia, and I had to pick up a prescription for BCP, I’ve already been to the pharmacy in San Marcos 3 times. Haven’t gotten out in under 45 minutes yet. Horrible.

Nurse Practitioner Ann Cooper was hands down thee least helpful medical professional I’ve ever come into contact with.
Just told me I had the flu and goes «There’s nothing I can do for you, but just keep drinking fluids, etc.» And basically shooed me out the door when she stood up first and held the door open.
On the other hand, Amber at the front desk who was working the AM shift was fantastic. She ushered me right into the waiting room regardless of my apt time.

Every time I come here, it’s crowded. There is usually only 1 to 2 pharmacists working and they are VERY slow. The oldest lady with glasses is always with an attitude. I had multiple experiences with this same person. Very unprofessional come on, pull your stick out of your ass woman! Don’t like working with people? Get out of this job! This is the only pharmacy nearest my home.

Most of the staff is pleasant and nice, however, i needed pills quickly for my friend who was in surgery. The lady said it would be 10 minutes. It was almost 20 minutes, and i asked her for a second time, and all she would say is that they «are working» on it. Just in a very uncaring way. I am pretty sure, they could have gotten my pills quicker, given that i was in a rush to get back to the hospital. If the drive was more than 30 minutes i would have raised hell. Instead i had to leave, pick up my friend, and come back and get the pill. A little bit of human consideration given the situation would have gone a long way. I cannot recommend anyone to kaiser.
Also. you HAVE TO use a Kaiser Pharmacy, you cannot go to Vons or Rite Aid or anywhere else… so they are not convenient at all, especially in San Diego with only 3 facilities for the entire county.

There is always a problem at this pharmacy! Longer than stated wait times, don’t answer phone calls or return calls… a lot of mistakes! Does that mean everyone there is incompetent? Of course not but whatever the situation is they need to fix it and quick.

Absolute worst. I can forgive an error here and there but I have tried more than one pharmacy at Kaiser and they are all terrible. I order the refill online and go the next day to pick it up and am told it is not ready and to wait 15 minutes. My name shows up on the board and I get in line where I wait another 15 minutes. My turn and I find out they are out of the medication. Why did I wait a half hour and why if I ordered it online the day before did they not call to tell me that it wouldn’t be there so I didn’t waste a trip and my time? This has happened SEVERAL TIMES. So, I tried ordering prescriptions to be delivered by mail to avoid these instances. I got the prescriptions ok, but then somehow they charged my debit card randomly when I didn’t even order anything. When I called and went in to ask why I had been charged, they said there was a computer glitch that charged several people’s cards. How did they have my full account number to begin with? They said they would take my name and number and call me with a solution. A month passed and I still didn’t hear anything. I called again and was told they would take my name and number and call me when they figured it out. DO NOT EVER expect them to do anything they say. I learned my lesson and went to
my bank and filed a fraud claim. My bank fixed the problem that day. What is the problem with Kaiser? Why do they NEVER get things right? It’s like living a nightmare, and I am a fairly healthy person. I feel bad for those members that are really sick and depend on this place to help them. Completely worthless and I will never choose Kaiser as my insurance again. Be smart, go with another health insurance provider or expect to have constant problems.

Terrible customer service. Full of empty apologies and they never answer the phone. Oh, you only have one pharmacist working today? Hire another one.
These aren’t people waiting for a table in a restaurant. They’re people who need their meds, and their time is just as valuable as yours.

Dealing with Kaiser is awesome. I had several different insurance carriers before and they are by far the most helpful and friendly and caring. When I picked up my prescription I noticed that because of the «Affordable Care Act» my price had doubled for my prescription. The lady behind the counter was nice enough to suggest a generic version for me and also recommended that in the future I could even check with a different pharmacy outside of Kaiser in order to save even more money. The only reason I doctor them a star was because at this particular location I went here yesterday and they had already closed by the time I got here which was at 6:00 PM. Other than that I have nothing but good things to say about Kaiser.

The line can be rather long here at times, more often than not, however they usually get through it quickly. The staff is very friendly at this location. I have to go in weekly for my prescription and they usually process it in a timely manner and assist me just fine.

Efficient & Relatively Quick.
One line to check in & process your prescription & one line to pick it up.
Very organized system & really reasonable prices!
It’s nice not having to drive all the way to my neighborhood pharmacy & wait 45min while they process my request. The coffee, snacks, sandwich & party stand right outside the main doors also helps!

I ordered my refill on
, and stopped by on a Friday afternoon to pick up my prescription after work. Apparently this is a very popular time for everyone else, so don’t be upset if they can’t get through the line before they close at 6. Get there early!
There is a check-​in line and a prescription pick-​up line. Make sure you get in the correct line so you don’t end up waiting in the wrong one unnecessarily.
It was very crowded, but the man in charge (Leo, I think his name was) was on top of it! I was seriously impressed. He was running back and forth handling both the lines, and multi-​tasking like a pro. After I checked in he told me the wait would be 15 minutes, and I honestly didn’t believe him looking at the line out the door. He was efficient, and remembered my name when it was my turn and noted to the other pharmacist that my prescription was already ready on the counter in the middle of explaining another woman’s prescription to her. I love Kaiser!

I love coming to this place for zyrtec generic.
You pay $ 10 bucks for 100 10mg. pills and they work the same as zyrtec and helps me with my allergies.
The pharmacy’s the only place I’ve been here and it’s nice and never crowded so you go in and out if you’re in a hurry.

Do they have a phone?
Yes, they do. They just can’t seem to figure out how to answer it.
Thanks Kaiser, I am now out of my prescription because all your appointments are 6 – 9 weeks apart and cannot get a refill because NO ONE ANSWERS THE PHONE.
Now I have to wait until the end of the month when I see the doctor again even though I tired to fix this issue when I made the appointment because you only gave me 36 days of meds without a refill but my appointment was almost 2 months later, I was told to call the pharmacy when I was out, well now I am out and cannot get anymore because NO ONE ANSWERS THE PHONE.
Kasier is a waste of money and an even worst waste of time.
«Hello mam are you thinking of hurting yourself or anyone else?»
«YES! Yes I am thinking of hurting someone else, who is in charge of your shit services? I’d like to murder them»