Kiva Kitchen & Bath

You would think that if u order and purchase appliances from a store like this rather than Home Depot that your experience would be better right? Wrong!!! We have been so upset with our items we purchased, especially the stove. We have had our stove for about 1 year and it still doesn’t work right. I have called, e-​mailed and even came back to store to try and get them to send someone to fix or replace. All I ever get is a message or referral for me to call someone. Yet every referral that they give to fix it either doesn’t show up, fails to show up or just doesn’t call back. The worst of it all is that my wife is on my case non stop about it and there is nothing I can do except I guess buy a new one $ 1,800. Super disappointed by this company and hope no one ever goes here.

I had purchased a Viking Range through Pacific Sales back in October of last year. I had such bad customer service that I will never again shop or call there. I needed to order a couple of rubber bumpers for the burner grates. I decided to call Kiva Kitchen & Bath, a Viking retailer. I spoke with Angela. She was awesome. She took down my stove model number and called me back within 10 minutes with a phone number and part number that I needed so I could order and pay directly. She had no reason to help me as I had no purchase history with her. I will definitely visit them for my next appliance purchase. Thanks Angela!

We just spent over $ 9,600 on a Wolf Oven and Convection Steam Oven, and both were installed yesterday. The appliances they sell are high-​end and top quality; this review is totally based on maybe the most awful customer service /​lack of communication I think I’ve ever experienced.
We have gone to Kiva for years and years. A few years back our sales person left, and since that time the customer service has gone completely down the toilet.
Example 1: In order to be thorough before ordering these ovens to make sure we could get the required wiring done, we had our appliance installer here giving an estimate for the convection steam oven, which needs its own 20 amp circuit. He said Angela at Kiva is great, call her and she’ll take care of you. I called and left a voice mail for Angela early one morning asking if she could make herself available sometime that afternoon to discuss oven purchases with us, as that was the only time that my husband could leave his office for few hours.
Angela called us back a day later, THE NEXT AFTERNOON! Not a good initial impression from this person. When she did call back, she mentioned that yesterday was «crazy.» Well, we were there yesterday and witnessed all the craziness. There were two other customers in the store when we were there, and the salespeople outnumbered the customers. Kinda crazy, huh.
Example 2: In the meantime, as I mentioned, we had gone there anyway that afternoon and found Scott available. We ordered our two ovens from him. We wanted to play with the closing date on our credit card, which was that day, so that we’d have a month’s relief before having to pay $ 9,600. Scott assured us he’d run the charge first thing in the morning.
Well, we find out TWO DAYS LATER that the order had not even been input yet, and Scott wasn’t even working this third day. Very frustrating as that would mean waiting even longer for the ovens to come in. Someone did go ahead and submit the order when I called to verify and found that it had not yet been placed.
Example 3: The ovens were installed yesterday (Friday), and the glass on one of the ovens has a very small scratch or imperfection. The evening of the installation, I composed a short email to Scott at Kiva and attached an photo of the scratch so that he would be able to visualize what I was describing when I spoke with him.
I left a voice mail for Scott the next morning (Saturday) on his direct line listed on his business card. When I hadn’t gotten a call back by early afternoon, I called the main number and asked whether Scott was working. She said yes, he was, and that she would personally take a note to him asking him to check his voice mail.
It’s now 8:30 pm on Saturday evening. No call back. To me, this is an inexusable way to treat customers, whether you spend $ 90 or $ 900 or $ 9,000.
Kiva has lost a long-​time customer (and by long-​time, we’re talking 20 years or so). We will never go back there.

Worked with Kiva getting everything for our bathroom remodeling project. Their communication could have been much better. 90% of what we ordered was on back-​order and were not notified. We proceeded with our demolition plans and our project was at a standstill for 2.5 weeks! It took 5 – 6 weeks to get what we ordered when were told 2-​weeks.
On a happy note– We did get quotes from their competitors and they had the best prices of everyone!
CONCLUSION: Make sure your sales representative is communicating with you about product delivery timing and Do Not Demo your project until everything is in!

Angela is your go-​to person for any of your kitchen and bathroom fixture needs. She sourced a shower diverter part for us and had it shipped for free from Newport Brass. The alternative would have been ripping out the tile and redoing the plumbing. She saved us thousands of dollars! She ordered a beautiful Waterstone kitchen faucet for us in Black Nickel and it is even more beautiful than we anticipated. Angela is very knowledgeable, friendly and professional. Go and see her on Miramar. There is plenty of parking.