Men’s Wearhouse and Tux

Had the staff reach out to me and refund the amount, which I think warrants a change of heart. Still doesn’t elevate higher due to inconvenience, though.

I’ve had great luck at this location! I wear hard to find sizes but I’ve found several suits here and found the staff to be very helpful! The last few times I’ve gone, Scott has helped me out, found other suits in other stores and helped get the suits tailored.
The quality of most of their suits is great, the prices are low (especially on sale items!!) Also, lifetime tailoring is an excellent value, and has helped me get very nice-​fitting suits despite fluctuations in weight.

As one person stated in a previous review, it may all be in who helps you. I’ve been to this Men’s Warehouse several times over the years from renting a tux to buying a suit. I’ve been to other locations as well and will say overall, this one tends to be the best consistently (on average my experiences have been 3 stars.
My last two experiences however have been with Dan (I believe he’s a store manager), and he not only leads by example but sets the standard in professionalism, knowledge of his product and salesmanship.
From the moment you walk in you’re given a warm greeting (Dan does so consistently but his other associates are pretty good about greeting you as well).
Dan provided great knowledge, gave great suggestions from suits, to ties to shoes and went out of his way to help you find your look and fit. He is very respectful of your price ranges/​limits, and though he is a salesman, he isn’t pushy. He simply throws the options out there, tries to help you get the most bang for your buck and let’s you decide.
I ended up buying two suits and two shirts I really liked and had them tailored (I went in planning to buy 1 if not 2 suits and couple shirts– as I said Dan respects your limits). I was so pleased with Dan’s service when I returned a week later for the final fit and pickup I wanted to deal specifically with Dan as I was considering shoes as well to go with my new suits.
Dan helped me select a great pair of shoes and when there were a couple alterations I wanted done to the suits so that they would fit exactly how I wanted, he and his tailor went above and beyond so that I could have them back in time for an interview the following day.
I’m a strong believer in you get what you pay for, and here you get that with the quality of their suits and even more the quality of service and care. Dan is a true customer service professional and even when dealing with multiple customers he still makes you feel like his top priority. Thanks Dan!

In a nutshell, they scheduled my fiancé’s fitting the Thursday before our Saturday wedding. When he went, it was discovered his suit and vest did not fit. They said they would try to order another one of each, but that they couldn’t guarantee it would come in before 5:00 on Saturday, our wedding day, when we were scheduled to begin taking pictures at 2:00!!! This was super stressful. Luckily, everything came in Saturday morning, but seriously, they knew the wedding date, why was his fitting scheduled for after the cut-​off-​time of having any items that did not fit delivered BEFORE our wedding day!!!

Our experience was wonderful! We ordered a tuxedo online and it needed a lot of alterations! Whoops! So we headed into Men’s Wearhouse. I immediately noticed the cleanliness of the store and the fresh scent of the store. A gentlemen immediately approached us, Bernie, and went to town finding a tuxedo jacket that was more fitting than what we had originally purchased. We mentioned we needed a few more items such as a shirt, suspenders, and a bow tie, to which he quickly grabbed everything we needed and that would fit the best! My boyfriend was fitted with all works and we were out of there in less than an hour!

We got my wedding dress and bridesmaids’ dresses at David’s Bridal, and they have a contract with Men’s Wearhouse, so it seemed like the obvious choice to get my fiancé’s and his groomsmen’s tuxes there. First of all, we weren’t given any other options but $ 200 tux rentals. We ended up putting a deposit for the tuxes, but after talking with some of the other guys, we realized that we got ripped off. My fiancé and some of his groomsmen have been in other weddings before where the tux rentals were $ 75−100ish. We weren’t shown anything that was under $ 200. We decided to return two days later to make changes to our order. We signed in at the clipboard, and we were actually first on the list to be helped. Several minutes passed, and I saw there were two others below us added to the clipboard. We ended up standing around for about 30 minutes, close to the cash register where the employees were. I saw them help two other couples immediately after they walked in, but no one once asked us if we needed help. I asked them if they were going off the clipboard or simply helping people as they approached the register. They assured me that they were going off the clipboard, but they were just seeing what these customers needed help with. I told them that I had been standing there for 30 minutes and no one once asked me if I needed help. They didn’t apologize nor did they really seem to care. We asked to speak to a manager. The manager ended up refunding our deposit and canceling our order… But again, still no one asked us what we needed help with or apologized for the poor service, not even the manager. They really didn’t seem to care about the operations of their store. Honestly, if they would have just apologized and been friendlier, we probably wouldn’t have canceled our order and just found something a little cheaper. We were renting tuxes for 8 men, so it would have been at least $ 800.
I didn’t want anything for free, and I still don’t want anything. I don’t even want to be contacted about this experience because I will not give this company a second chance. From a management perspective, I’m just sending this so you can hopefully correct the issues. Not one employee in the store seemed to care at all that we were unhappy, and there were at least 6 – 8 employees there that day. And not to pull the race card, but my fiancé is black and Filipino. The other couples who were helped before us was white. Not sure if that’s a coincidence or not, and I don’t want to make a big deal out of it, but just thought you should know.
I’ve worked various customer service jobs for the past 12 years, and this place is by far one of the worst customer service experiences I’ve ever had. I’m in my 20s and many of my friends are engaged. I will advise them to not go to Men’s Wearhouse for anything. Fortunately, we ended up finding a local tux shop that was more affordable and a lot friendlier.

Two words: «price gouging». Just was in a friend’s wedding and this place charged us $ 200 rental for a bunch of cheap suits. Then $ 20/​day late charge. I have no chance to object or shop around because the bride calls the shots. Awesome. Not.

I’ve been shopping here since I moved to San Diego in 2004. They helped me with first interview suit that landed me the job that has let me live in this sunny paradise for the last ten years.
Most recently I went in to return a sport coat from a while back. It was damaged and I had no issue with the return. I was going to just take a credit but one of the consultants, Brandon Keaton, helped me find a suitable replacement plus a few more items for an upcoming wedding.
I’ve been to this particular Men’s Warehouse over a dozen times and can only say goods things.

My husband and his groomsmen got their suits from Men’s Warehouse and worked with Bernie. Bernie was an absolute perfectionist and incredibly professional. He put my husband’s needs first and did anything in his power to make sure his suit was perfect for our wedding day.
The Groomsmen all rented their suits through Men’s Warehouse as well, and that process was pretty straight forward. My husband, however, bought his and needed to be refitted multiple times. Even in times where my husband thought something was good enough, Bernie was right there to show what it should look like and made sure it was tailored as quickly as possible. Multiple alterations were made to the jacket, vest, and dress shirt. And Bernie was right about every single one of them.
My husband looked fantastic in his suit, and we have Bernie to thank for that!

SMH
Great sale and okay selection, but service is something to be desired. Thought the sales guy was a used car salesman (and I use that loosely).
Spent about 30 minutes in here and walked out because I couldn’t get a straight answer. Good thing I’m used to wearing suits and know what I’m buying.
Pretty much everything I told them I was looking for they brought me something else. I would ask them for for their opinion on a jacket that I knew was incorrect fit and they would tell me it was a good fit. Don’t trust them, take your girlfriend, wife or partner and do your research.
Lastly, buyer beware, ask for prices on alterations, because they add up! I wanted a saddle, legs, waist, seat, chest and sleeve altered and hell, that’s literally another $ 100.00.

I’ve had a great experience so far with this store. Michelle H, Assistant Operations Manager is awesome! She has been extremely accommodating and helpful through our planning process. I live out of state at the moment, so she has been really helpful through email and phone calls. I definitely feel at ease knowing she is working on our tux group rentals and that everything will turn out perfect for the wedding day. Wedding is in late October, so I’ll update my review once we have actually used the rentals! I would definitely recommend from this store so far.

My Husband and I decided to get married last minute and EVERYONE helped us out! MY wedding was a little different, because I was getting married in Vegas, So I thought it would be a good idea that my Maid of Honor will wear a Tuxedo. She is very petite and I still wanted her to look feminine. They worked with us and my maid of honor ROCKED the tuxedo, ABSOLUTELY KILLED IT! I just want to personally thank Michelle and Jessica with coordinating the styles and colors for the Best Man the Groomsmen, and Maid of Honor.

Dan Beauchat-​this is the only guy you need to see when you come here. Came here to get a tuxedo for my wedding, mind you I’ve never owned a tuxedo or a suit before in my life.
As soon as I walked in Dan greeted me with a smile. I started trying on different coats and Dan would bring me more selections to try on. He also helped pick out the perfect tie, perfect shoes, perfect shirt. About the only thing I picked myself was the cuff links for the French cuff.
Not that I just settled with what Dan picked, I genuinely loved every item he brought me. Now for the tailoring. Gentleman named Tino came out and made all appropriate adjustments with relative speed.
Onto the checkout. Whatever price the items were I was a willing to pay it just off how helpful Dan and Tino were. But Dan wasn’t done. I saw the discounts I was getting, I was honestly scared that Dan could lose his job for saving me so much money. All in all I walked out paying half of a designer tuxedo.
Men’s Warehouse, keep Dan and Tito. Promote them, give them raises. These gentlemen well deserve it.

I went in to get fitted for a tux at 10am today. The staff was helpful, I was done in maybe 10 minutes.
However, the main reason I went in though was to get a suit for a corporate trip to vegas.
I was greeted by Brandon Keaton and I’m glad he helped me out. I ended up getting two suits for the price of one. He had me try on a few styles, I liked them all and will go back to get them eventually. He took his time helping me and never made me feel rushed, but even then. He was quick.
I highly recommend this location and will definitely go back to have Brandon help me out again.

Great service and selection of suits and accesories; employees know what they’re talking about. Way better than Friars.

Michele did an awesome job helping me! I arrived needing tuxedo pants as I forgot to pack them. I live in Nyc and was visiting San Diego for a friends wedding sans pants.
Within a few mins I changed out of my shorts and into a nice pair of pants! Great experience and the staff was super helpful.
My only surprise was finding out this situation isn’t more prevalent. Thanks again!

Store associate David has been so helpful and organized while assisting my fiancé to pick out an amazing suit combo for our wedding in May. We were able to get a great deal on vests, pants and ties with the sale they had going on and he has been helpful with all of the tricky details and ensuring each outfit ends up at the correct location.
So glad we happened to stumble upon him by chance when walking in the store, especially as we’re both not super fashion saavy!
We came back the following day after our initial discussions and he remembered our names and the outfits we had picked out without going back to any reference papers. He even helped pick out our fathers outfits that would fit in well, too.
THANKS FOR ALL YOUR HELP DAVID! You’re a rock star and our bridal party is going to look fabulous and fit in with our rustic location perfectly. :)

Came here on a whim to find a suit for my husband for the annual Father-​Daughter dance. It was a very short visit due to the fact that as soon as we got there and asked what they had available for rentals, this guy with a ridiculously ugly blue bow tie rudely told us of the two suits they had available and asked when the wedding was. When I told him that it was not for a wedding he points to the suits and says «that’s all we have, no substitutions.» And then ignores us after that and proceeds to talk with a fellow coworker.
I am working really hard to be nice person this year, so it took everything in me not to grab this SOB and report him to his manager and maybe take a class or 12 in customer FN service. It’s all good, I’ll let karma take care of it.
Will not recommend this place to anyone! Someone kick that sorry excuse for a fat hipster back to the taco shop.

Where to begin with the horrendous customer service?!
My fiancé and our wedding party went in here to look at some tuxedo options for our November wedding. We had an appointment and arrived a bit early. When we came in, we went up to a sales associated and informed her that we had an appointment at 3PM and right away, she was extremely rude to us. We all were arriving in different cars so when my sister, the best man and I walked in first, we had intended to check in and wait for the rest of the party to get there before picking anything out.
The rude salesperson (I don’t remember her name, but she was blonde with dark roots), began spitting out questions and when I didn’t understand or asked her if we could wait for the rest of the party to arrive, she gave sarcastic replies back.
When everyone finally arrived, she threw paperwork in our faces and tries to tell us the only option for tuxedo rentals were the über high-​end, expensive ones that were not even the style we wanted.
She mumbled under her breath and rolled her eyes one too many times. We headed over to Friar Tux and had an AMAZING experience!!!

We needed to rent a tux for my fiancé’s work gala. We came to Men’s Wearhouse a few weeks before the event. We were greeted as soon as we entered and guided to the tux section.
There were several different tuxes, shirts, and tie combos to choose from. We selected a modern fitting tux and had some measurements taken. My fiancé would’ve been glad to stop here but I am a marathon shopper so I insisted we try one other place just for peace of mind. We checked out Friar Tux Shop but for the tux we wanted they were charging more so back to Men’s Wearhouse we went. They accepted us back with open arms and completed our order.
The tux was ready 2 days before the event as promised. It didn’t fit quite right so they swapped out the necessary pieces and off we went. The tux fit great! I am super jealous that he was able to rent a tux, shirt, bow tie, shoes, socks, cuff links and a pocket square for under $ 150. There needs to be a ladies version of the men’s wearhouse that doesn’t have me running around all morning looking for the perfect purse to match my shoes but not clash with my dress while my fiancé was maxing and relaxing at home. Anywho we returned the tux the day after the event and that transaction went as smooth as all the rest.
I haven’t read the other bad reviews, maybe they’re for orders of multiple tuxes or something but for our one tux order Men’s Wearhouse was as good as it gets!