Navy Federal Credit Union

I always receive good overall service, but this one time I needed anything out of the ordinary, I was disappointed. I stood in line for 10 plus minutes at the front door without getting to speak to anyone. The front person should be a concierge, guiding people in the right direction, not handling complicated account changes.

Just tell me why this branch closes at 1600? When most of us (military and civilian personnel alike) gets off between 1530 and 1600!

6 booths available, 3 are in use. They need more employees. This place have long lines always

This bank is clean & has polite helpful workers. The lines are not that long most of the times and parking is fairly easy to find.

Came in first thing in the morning and they were polite, quick and efficient. The front desk is able to assist people with replacing a debit card which was awesome.

Have been a member since 1999. They have been supportive in their assistance in our financial decisions. I could not ask for a more supportive and informative staff than what you have here at NFCU.
If you have the option to join NFCU, then do yourself a favor and do not delay, join!

Went to make a cash deposit at the ATM. ATM took my cash then flashed a screen that said «Transaction not processed. Cannot return cash» I went inside and the staff was of no help. They did not seem to even care. I called NF customer service and they helped me before I was even greeted by one of the bank specialists. I bet their view would have been a little more urgent if it was their cash that went into the abyss. It wasn’t busy inside. No line at all! Why did it take them 30+ minutes to address me?

I love the drive thru service in the morning especially since it opens at 0730! Tellers in the main office are very good. Afternoon people are a bit more moody

This Navy Fed is Good. Very Friendly tellers, bankers are lil slow.

I LOVE NFCU
However THIS BRANCH is sooooo sketchy. The hours are weird, they close at 4PM. When do summer hours start??? The parking lot is terrible. We are excellent drivers and we could have been in 4 accidents just trying to park. I will stick to the NFCU in Mission Valley, they stay open later than 4PM… yikes. I did not have any direct contact with any of the personnel, they may all be very lovely.
I still LOVE NFCU!

I like this branch it’s close the service depends a lot on if they staffed it good that day. Some days no one is in there which is great for me, others it seems like they are giving away free stuff cause of the size of the crowd. Yeah, obviously stay away on pay days, you’ll burn gas, time, and your patience may become low!

I’ll give this location 2 stars because I really, really want to like it due to how nice the staff have been.
Whoever is manning the front desk is always cheerful and helpful, the security guard is polite, and the office staff are very nice.
The biggest problem are the epic lines! Come in after 1300 & your goose is cooked! There are usually only 2 tellers open. I have seen 4 tellers with windows open before, but the line still moves incredibly slowly.
Aside from the lines, I’d rather have the teller hand me my cash. I am not comfortable with a machine that services adjacent tellers where the person next to me has access to my withdrawal while the machine obstructs my view of the bills coming out.
Went in today at 1000 & the wait inside was still horrendous and there is only one ATM outside. Unfortunately, only the first $ 200 are immediately credited into your checking account and you must use a deposit envelope (It’s 2013 folks! Get an image scan ATM!)

I love NFCU as a bank but this one is so slow! There’s always a long line and there’s a maximum of two teller windows open. If you’re on a time crunch, avoid this branch!

I want to like this location, but I have only been in there two times to sign a car loan. The wait is HORRIBLE for auto loan services and for the tellers. this was not the 1^st or the 15^th either. I may have to drive to Liberty Station as it was over 2 hours first time 2 time was 1.50… my time and everyone else’s is really valuable and i hate to spend it here, sorry but

Navy Fed is always a good bank, just came here to drop my boy off for a cashiers c. and he was in/​out relatively quickly. It was too quick because I remained in the car reviewing my IDW notes.

Interest rate is high then others thats why I closed my account at my two other banks and open up here. The customer service is really great and help is always there.
Holy money bags Batman I’m making money

If you’re thinking of starting a business account here, think again. Any check you deposit here over $ 2500 gets an automatic 2 business day hold, no matter how long you are a customer and no matter how often you deposit a check from that company. If you want them to consider taking the check off hold, the teller has to see a manager for approval and then they verify the check. This process takes 10 – 15 minutes. I asked if you have to do this every time and they said yes, this is on a case-​by-​case basis. Even worse, If I deposit checks on Friday, the funds are available the following Wednesday. We trust our banks. At a certain point the bank should trust us too.
I understood I’m sacrificing convenience for better rates and to be with a member owned institution, which I’m okay with up to a point. The next step is to get a business credit card from the bank and then a loan for a condo. If this process is as painful as what I’ve experienced so far, I’m going back to the big evil banks.

Solid Financial Institution. I have only one real gripe specific to this location, and that is they have a Security Guard. The other branches I have been to don’t. More than one time, said guard has locked the doors early. Not a huge deal, but when I’m rushing to make it there before closing it kinda sucks.
The receptionist is amazingly helpful and pleasant. Only 3 Stars because it is always busy, and seemingly understaffed, coupled with the guard, and when I make deposits to savings, they rarely put it in the savings, but into the checking account. They also have a nasty habit of using an outdated system of hand writing deposit ticket receipts.
All in all though, I like them much despite so few locations.

So after my review on the Mission Valley location, i gave this branch a 5!!!
What greeted me on the door is not a crazy, whining 30-​year old guy but rather a security guard.
The Arabian Armpits that i’m expecting to smell didn’t happen at all, rather a pleasantly airconditioned room like every bank is supposed to smell.
The line. eh. I guess i got lucky. I came here around 1300. Line was about 10 people, but that’s ok as long as i can endure the smell of the room.
Teller’s are fast and helpful.
The only thing that sucks is that drive by the cemetery, which for me is kinda creepy. :)
Oh well.
Oh, and the drive-​thru line is suuuuuuuper long! about 10 – 15 cars.
I guess that’s what you get for being lazy, huh?
Over all, i like this place. This would be my regualr go-​to branch!

People don’t like this place because they go at the worst times. That being said, you really do have to choose the right time to go because the line can get pretty backed up with only 1 – 3 tellers at the windows. You’ll be there forever.
I frequent this bank more than the other NFCU’s because it’s still relatively new and it’s the closest to Paradise Hills (PH) and National City.
Most important advice:
— if you’re going to use the coin machine, pour your coins in SLOWLY or else it will get jammed like every other NFCU coin machine