Ocean Beach Motorcycle

I run a motorcycle school and own 20 bikes. I’m proud to support ob, and they’ve always stood by their work. Assessments are honest, they’ll work on damn near everything (try that with the dealer), and any small issues that have come up over the years they’ve made right. They’ve always done excellent work and their prices are extremely fair. I have a bike with them there right now, and the next time I need something (next week) I’ll be back. OB motorcycle is a valuable local resource that this area was missing for a long time.

I have been bringing my Yamaha motorcycle in here for the last several years. Kayle has always given me great service. I have had tune ups, battery issues and a flat tire replaced here. I will continue to bring my bikes in here. I find Kayle very knowledgeable, honest and very efficient. Thank you Kayle and staff!!! Keep up the good work.

Not sure what all the bad reviews are about. Brought my DR-​Z in for a carb cleaning as it would only run on choke and never idle. They cleaned the carb and now it’s idling and running great. They also informed me I needed a new battery as it wouldn’t hold a charge and had it installed the next day free of charge.
All in all these guys seem honest and trustworthy.

These guys are second rate at best. The only thing that matters when it comes to a repair shop is quality service, to include timely service and customer education. These guys cannot deliver. Not «will not.» CANNOT.
I brought my bike in for an obvious carb issue and it took them eight days to change a SPARK PLUG! Assuming that they knew something I didn’t, I took they’re word for it and rode home $ 90 poorer. Next time I start it up, the exact same symptoms are still occurring. Stupidly, in a desperate attempt to bring my bike back to good health, I return to the same shop under the condition that I won’t be charged for subsequent work in order for the issue to be resolved. This was the owner’s way of saving face for his shop. Needless to say, they still didn’t fix anything but I did get a new set of spark plug wires. What are these guys fascinations with spark plugs? I turn my bike on and show the mechanic the actual problem I brought it in for in the first place and he’s standing there scratching his head.
Now my bike is completely dead and I’m on the hunt for a certified motorcycle mechanic who knows what he’s doing. Save yourself the headache and the pocket change and go somewhere else, please!

So I am a OB local, and I ran into the OB Motorcycle owner while driving by his shop. Kayle (owner) asked a couple questions about my bike, and said «God forbid anything ever happens to your bike bring it in here we do body work and collision damage repair.» A few months go by and I am unfortunately in a hit and run so I bring my bike down to Kayles shop on a Tuesday. On thursday I contact my insurance to make sure its all being taken care of and my agent says he is waiting on Kayle to fax over the estimate, I walk to the shop and Kayle says that hes waiting for a claims adjuster from my insurance to come in and look at it. I call back my insurance and he says no he never stated that. So now I am the middle man calling Kayle and telling him to get the estimate going. I now assume that the process is on the roll and it will be handled right? NO!!! they do nothing on my bike fri or sat, and are closed sun and monday. Tuesday my insurance calls me and says he has not heard anything back from OB Motorcycle or Kayle about the estimate and that he called the shop and left a messagge. I then called the shop and some Justin kid answers and I tell him to get Kayle to do the estimate, Justin calls me back and says Kayle will have it done first thing wednesday morning. So its thursday (9 days of bike at the shop) today and I called my insurance and he still has not heard anything from the shop, So I walked down there and pulled my bike from their shop… your not getting my buisness and I hope to God that this post gets you less. Your lack of communication skills as a shop is embarrasing.
*******UPDATE*******
So just wanted to follow up, after taking my bike from their shop on that thursday 8÷6÷15 I took it over to Cycle Visions in Old Town because I want to keep the money from the insurance going to a local shop not the Harley dealership. By the end of day next business day, Jesus over there had a estimate for my insurance and got the green light to order parts. It took ONE DAY for the new shop to do what OB Motorcycle couldnt in NINE days. Do your self a favor and save the headache.

Cale was very nice and helpful. He put new tires on my motorcycle, then told me that the front brake pads were shot, so I had him order some new pads, and he put them in the next day for no extra charge. Good service and good advice.
One question tho: Is Cale named after a race car driver or a vegetable? In OB, it could be either one!

I brought my little scooter here for service just because it’s close to home. Never again!!! The owner is NEVER around, and his assistant is clearly unable to handle the job on his own. I waited over 5 hours for this service and the assistant broke the air valve on the rear tire of my scooter. Do you have any idea how unsafe that is? My tire is now flat and this guy is insisting that it’s because the rubber on my 2 year old tire is degraded. Because, of course, it makes perfect sense that a tire would get serviced and the very same day just happen to have the valve fall off, right? Come on! Clearly, he carelessly ripped it off while performing a shitty job servicing my bike. NOT OK. NOT good service!
There is literally nothing more infuriating than being lied to by a mechanic.
I’m trying to decide if the main problem here, is that my little Chinese scooter lacks the drama of a Harley and therefore doesn’t deserve to be properly serviced, OR he sees a woman riding it and just figured I don’t know any better, so he’s taking advantage of me… I would love to know if other female customers have been similarly treated? I do not recommend this shop if you are looking for quality care.

I’m relatively new to riding and actually found this shop on Unilocal.I noticed there was only one bad review and a ton of good reviews, but they were all a few years old. The management must have changed sometime over the past year because the service I received was terrible.
First, I was told my bike would be finished the day I brought it in. It understandably wasn’t because a wire needed to be replaced. I was then told five separate deadlines that my bike would be fixed. Each time I called in on the day of the deadline whoever was on the other end would say it wasn’t finished yet and postpone the date. It took two weeks for my bike to be fixed… for a broken brake light.
Second, I was quoted at a price of $ 40 for parts and labor. When I discovered that the problem was more than a burnt out bulb I asked again what the repair would cost and was told it would be $ 40. When I finally picked up my bike I was told it was $ 120 even though they told me twice it would only cost $ 40. Good job sticking to your word OB Motorcycle.
The last and most irritating part was I had more problems after I left. The brake light was working, but the next day I noticed I was leaking brake fluid from my rear brake (right where they had been working). Within a few minutes all of my rear brake fluid had spewed all over the street. It was all over my rear tire and the rear brake obviously stopped working. This could have been a serious safety issue if I hadn’t noticed it.
I may not know a lot about motorcycles because I am a new rider, but I do know that it isn’t in your best interest to go to this shop, especially if you don’t want to be without a bike for weeks, pay more than you were told, and end up with more problems than what you came with.

Vince and the gang at OB Motorcycle are an honest, professional, and knowledgeable group of guys. They answered any questions and concerned in repairing my bike (ignition module) and even provided some insight on some additional products that could be beneficial. They were able to get my bike running correctly and like it never has before. Reasonable priced and superb customer service and support. OB Motorcycle has earned a customer that will be around for a long time!

Owner Kale is honest, knowledgeable and friendly. Saved me money: instead of charging unnecessarily, he showed me how I could fix it easily myself… and price matched on the spot. I will go back.

So, I have reviewed OB Motorcycle before but I feel an update is due; ownership of this shop has changed but the positive attitude has remained, the crew at OB Motorcycle have always treated me with respect and explained what needed to be done even when I needed it explained multiple times. The new owner, Kayle, always gives me options when I need parts replaced and is willing to talk about the benefits of one brand versus another. I trust Kayle and his crew with my life every time I get on the freeway and they have never let me down. I would recommend OB Motorcycle to anyone that rides.

Don’t waste your time here! If you bring your bike here you are more likely to leave with more issues and less money as well as feeling disrespected and pissed off!
I went in and told them I needed a full service because it was time according to my manual for a first full service and I have never taken my bike in for one so I wanted to do it regardless. I asked them how much it would cost and was first excited to see it was only $ 80. Seemed too good to be true. It was. They were only going to change the fluids and do basic stuff that I can do myself.
They treat their customers with apathy and disrespect. They don’t seem like they want to be there and they don’t know what they’re talking about. I’ve only been riding for a year and I trust myself working on my bike more than I trust them.
DO NOT GO HERE. Hopefully they go out of business so they don’t rip off any other customers or more importantly destroy their bikes.

TWO THUMBS DOWN !!!
Too bad this place is such a flop, I had really hoped to see it take off in my hometown, funky OB.
I took a couple of project bikes in there and gave them the go ahead to «do what it takes» to get them up and running. Authorized up to $ 800 to get started and let them know I wasn’t in a big hurry. They said «we’ll go through them and get back to you once we know what it’ll take»
Seven weeks later I hadn’t heard anything back so I stopped in to try and find out where they were at. I thought that they would be done or at least close. Not a chance.
Not only were they not ready they were more taken apart than when I had dropped them off with parts scattered around the shop and the bikes shoved in the corner.
No explanation, no diagnosis, no phone call, nothing and now they are worse off than when I dropped them off in mid January. They had the nerve to say «Money talks, bullshit walks» when I walked in the door and inquired about the bikes! Even after I authorized $ 800 for service!
This place is a joke and I wouldn’t take my lawnmower there. Wish I had read the reviews first. They won’t last long I’m sure, too bad.

brought the honda in for a simple electrical issue, they broke my carb which i didnt ask them to touch then said they couldnt work on it because of the leaky carb. the way i know this is because they forgot to tighten my float bowl screws after they sabotauged them. they could have just said they didnt want to work on it. I eventually got new coils and the bike now runs. this gave me a stomach pain going to that shop.

Please, read about my nightmare, and DO NOT TAKE YOUR BIKE HERE.
I went into the shop with a very organized list of BASIC maintenance I hoped to have done. A new brake cable, new top for the air-​box, new engine oil blowout plug, and windshield/​rear seat installation. I spoke with the owner Kayle, who told me that the parts would be ordered and arrive in 2 days, and the work would be done «same day”– in 5 hours.
After hearing nothing for one week, I called to check in, and ended up having to recap the entire list of parts/​maintenance that I wished to have done. Not surprisingly, «none of the parts had arrived yet». After a second week, I called (they never called me), and was told the parts came in, «the delays might be because of the tsunami in Japan» (6 months prior), and to bring my bike in. I arrived to find out that Kayle had not ordered all the parts we had discussed. After a third week, all my parts had finally arrived and I brought my bike in for the quoted «5 hours work/​same day return».
I called to check in the next day (never heard from them for pickup same day), and they told me that they had removed the outer plate on the engine, and didn’t have the paper gasket required to reinstall it. They were «not sure when they could get it in.» It’s important to emphasize that any mechanic should know that the paper gasket was there (prior to removal of the plate), and that it cannot be reused once the plate is removed.
My bike sat in the shop with the engine completely open.
Two weeks later, I had called and stopped by several times, and every interaction I had was either fruitless (in terms of finding out what’s going on), rude, or discourteous. Mike, the lead mechanic, is extremely rude, defers all «bike status» questions to the owner Kayle, and acts like you are wasting his time by calling or stopping by. Brenden, who apparently works on dirt bikes, refuses to answer any questions because «he’s a dirt bike guy». Kayle, the owner, seemed incredibly disorganized, and nearly every time I talked to him he had an excuse, and a new timeline for completion that was almost never met. Kayle promised to call with updates at least a half-​dozen times and never called.
Back to the story, after three and a half weeks in the shop (6.5 weeks since I walked in with my well organized list), I finally went in and told them that «I had to have the bike». The next day, it was «finished». When I arrived to inspect it, I found that they had forgotten to install my rear seat, which was part of the maintenance I had contracted and paid for. I installed it myself with their tools and rode slowly three blocks home.
The next day, I went out for a REAL ride on the freeway, and whereas before I brought my bike in it had been running GREAT, the bike now bogged down and backfired in higher gears (55 – 60 MPH). The exhaust also rattled, because they had loosened the retaining bolts and never tightened them back. I was late to work at the time, so I dropped it off to have them look at it closer, and asked them to flush the fuel. They said they would have it back same day.
I called the next day (never heard back from them), and much to my dismay, I was told that the carburetor had been taken completely apart, and they were working on the bike as we spoke. I was NEVER TOLD ABOUT, NOR AUTHORIZED any of the maintenance before it happened. They said they would call back the next day, and never did. After a week, I said I was coming in to get the bike. They told me it was fixed, and would be ready for pickup the next day.
I walked into the shop the next day, and it took 30 minutes for anyone to even acknowledge my presence. No exaggeration. The new guy Raphael who had worked on my carburetor «didn’t know how to work the cash register», «the owner Kayle was gone and had been on vacation», and Brenden «wasn’t going to do it for him». After an hour, I finally was able to pay for the maintenance that I never authorized.
To wrap things up, I went for a ride yesterday and the bike STILL has problems bogging down. THEY DIDN’T FIX A THING.
TOTAL NIGHTMARE; AVOID AT ALL COSTS. All in all, I was quoted 3 days turnaround, and from soup to nuts, they took nearly 8 weeks to finish (5 weeks of it I was without my bike), and THE BIKE IS IN WORSE SHAPE THAN I LEFT IT IN– oh, and I paid them roughly $ 650 total.
I now will be taking it to another shop to fix whatever they broke.
To be fair– there were two good things that they did for me. One, they gave me a «military rate» on the labor (I’m in the Navy)… and two, they found that one of my exhaust pipes had broken away from the bike, and re-​welded it for me (they charged me for it, but I give them credit for finding something I hadn’t noticed).
Overall, I am extremely dissatisfied with my experience there, and WOULD NOT EVER TAKE MY BIKE BACK.

I live right up the street from this place so when I went out to the garage one day and discovered a rear flat tire with a nail sticking out of it, I thought I would give it a shot.
I had a great experience. Kayle (who seems like the owner) was very personable when I called and throughout the whole thing. I was a little disappointed when he said they don’t patch tires but I had done a little research on it before calling and apparently some think it’s a really bad idea and some don’t, so I went with his advice and got a new tire.
He ordered the tire which came in a couple days later, I walked my bike down to the shop, and he had my bike done by 2pm that day. His prices were super competitive and the service was great. There’s a good vibe in the place and I plan to come back if my bike ever needs other repairs.
Bike: ’04 Suzuki GSXR 750

This place is a joke!!! I called and asked what it would cost to change some tires, brakes, a a tune up and the guy actually told me that it would be a pain to look up the tire sizes, so he’d rather not bother.
GOOD LUCK RUNNING A BUSINESS WHEN YOU ARE TO LAZY TO GIVE A TOUGH QUOTE ON A BASIC JOB!
You are an embarrassment to Ocean Beach!!!
I let these guys change the oil on my bike and had to show them where the oil filter was.

Took the time to do the repairs the right the first time. They honored their original quote even though it took some extra man power. A quality bike shop I will be using for a long time!

I went down there a little while ago with a hub and new brake lining for an old scooter I’m working on. I asked the young lady at the counter if they could drill out the old rivets and pop in the new ones with the new lining. Two mechanics in the bay (a bleached-​blonde guy with black frame glasses; another guy with monkey corks in his earlobes) heard me – they weren’t working on any motorcycles. The girl walked four or five paces over to the blonde guy and he shook his head no. The girl turns around and comes back with a pained look on her face, saying, «Sorry…»
I don’t mind if a shop can’t pop a few rivets in place (though, a motorcycle shop worth a lick should be able to), but it wouldn’t have been any trouble for one of those mechanics to step up and tell me and the girl what we needed to know. I’m no practicing psychologist, but when your cycle mechanic is as aloof as that and seems to have a predilection for body ink and attention to hair and piercings, perhaps they are in the wrong line of business. Too-​cool hipsters out of O.B.

OB Motorcycle did the labor to replace my back tire for $ 45, which I thought was fair. The entire staff was welcoming and accommodating: I dropped off and picked up my bike after work and they were willing to give me someone’s home phone number in case I stopped by after they closed. They also have a cool selection of bikes to buy; I brought my boyfriend back to check out some of their bikes. I would definitely recommend them for any bike model.