Otay Crossing Self Storage

I just move out of it, they had rats in my storage, my furniture got damaged and they said… our insurance will pay!!! Guess what people, insurance isn’t responsible for rodents. Then I try to to make an arrangement with them and they basically send me to hell, owners aren’t paying you anything… that’s what a guy called Ismael said… so be careful, read your policy… it hurts pleople like this takes advantage of others. Go and check your staff constantly!!! Good luck :(
I don’t recommend this place!!!

I am so glad I found this Gem!!! They have been a life saver!!!
I found them doing a Google maps search. When I called I spoke with the Manager Umberto, he was professional without being pushy, and really went the extra mile.
There was no run around, they explained everything upfront. I was expecting some hidden fees and I read the contract with eagle eyes. There were none! They really did an awesome Job!
I was given a tour. They explained their policy’s, I reserved my unit for 25.00 and they added it to my payment when I went in today. Very pleased.
The Positives!
1. WAY LOWER price than expected for my ⁷¹⁄₂ X 10 X 12 (looks more like 10.5 in height). I rented a second floor storage unit, they have a big service elevator!
2 .They gave me a free, first haul (only needed 1) 16 Ft. Truck for my move!!!
2. Security check twice a day on the Units, locks, and surroundings.
3. Place was clean! They have monthly pest control because you never know what people are bringing in their storage unit.
4. They have push carts to use for free to push your stuff in from the moving van. My Back thanks them soooo much!!! They also have a forklift for pallets/​items.
5. Public Bathroom. Trash Bin was centrally located.
Negatives– Pretty much NONE!
1. Sometimes it’s a busy place! They have a good amount of international business storage. With the good prices and service I understand this and moved on a holiday (for Mexico) so it felt like I had the place to myself!
2. Watch out for big Trucks near the entrance. They may not give you the right of way. — This is not Otay SS fault but wanted to mention that to you.
I really don’t have anything bad to say about them and I was very impressed with what they did for me and how friendly the staff was!!!
They are near the last U.S. exit before the border so make sure you don’t enter Mexico by accident unless you want some awesome Tacos before you come back across with your stuff.
They Have BIG units all the way down to small units.
I don’t feel like I am Hooking them up with this review. They earned it!!!