Pacific Automotive

Well… something happened to this place since I initially gave them a raving review. I’d like to give them the benefit of the doubt… bad economy… oh-​bummer-​care health costs, or whatever, but… in the end, my pocket book speaks louder. This shop has become so incredibly overpriced that we can’t afford them anymore. It looks like I’m going back to my old mechanic who is now significantly less expensive compared to Pacific Automotive. Pacific Automotive prices may be comparable to some of the dealers but there are so many more shops who are less expensive. Good luck gentleman. It was nice while it lasted but you’ve lost my business. My best wished to you.

Ron took care of our family vehicle when our transmission went out on our vacation. He is incredibly honest, trustworthy and knowledgable. I wish we could take him back with us to AZ and use his team for all of our auto repair needs. Very fair pricing and we are pleased with all of the work he and his team performed!

These guys are super nice and professional. A friend highly recommended this place to me, so I took my 2004 4Runner in because my A/​C wasn’t working very well and my car seemed a little more sluggish than usual. They said my A/​C condenser was going bad. I compared their price to the dealer’s and Pacific Automotive was a lot cheaper. They provided me transportation to and from work, and got it done in one day. As a woman, I felt very comfortable dealing with these gentlemen. I will definitely be taking my car to them from now on. Thank you Jim and Ron!

I can’t say enough great things about this establishment. I have been bringing my vehicles here for well over 12 years! I equate finding an automotive mechanic that is not only good, but trustworthy is like finding a good medical doctor. Two fields I have no real knowledge about and have to rely solely upon their expertise.
To give you a good example, many times they could have recommended the more expensive path of repair, but recommended the lesser. To me that speaks volumes!!! They are here for their customer’s best interest not their just their money. Try them out and see if I’m wrong!

Highly referred to these guys by a good friend after another garage almost blew up my car. They had my car running like new in only 2 days. They explained and showed me the problem and how they would fix it. As woman in a mans world and they made me feel very comfortable and at ease. As a single mom I couldn’t ask for more. They even paid for a rental. Very family friendly, great with kids. I would totally recommend Pacific Automotive.

The company charges too much. Besides, they exaggerate the problems.
They said I had to change my front breaks because only 2,000 miles were left in them. My friend took them down and it turns out the breaks still had at least 10,000 miles. The company quoted a 10% discount price for changing them at $ 220 including $ 95 for the breaks. Well, the best quality breaks at O’Reilly are for $ 50 (4 pads), including tax. If you retain the receipt, you can exchange them at O’Reilly for free to a new pair when they are due, after ca. 60,000 miles.
You can also resurface each disk for $ 15 at O’Reilly if needed when changing breaks. Then, get a mobile mecanic who changes the breaks for $ 50. You save a TON of money.

I am so happy to have found an honest shop near my house. I live in P. B and my Chrysler Sebring started to leak coolant bad. If that is not bad enough the exhaust pipe came loose when I drove over a pot hole. I was so worried that the repairs were going to cost more than what my 2005 car with 200 thousand miles on it. I found them trough my friend went there Jim was so helpful he looked for the parts and located them the whole thing cost me 375.00 which is great. They have customer for life now. I will highly recommend them to everyone

I’ve been having Jim (the owner) repair my vehicles for over twenty years and first met him when he was working out of his truck and doing house calls. He and his crew are professional, expert and most important, honest. Jim and Ron will always explain what needs to be repaired and why. Like location, location, location is to real estate,
honesty, honesty, honesty is to auto repair. For routine maintenance to major repairs, take your vehicle to these guys. Oh, and by the way, the shop is in a great location too.

We have been going to Pacific Automotive since the late 90’s when they were in that first p.i.t.a. location. The fact that they were able to not just survive in that Escher-​esque geographical spot but thrive to where they were able (and needed!) to move to a much bigger, much nicer location has to tell you something.
We don’t buy new vehicles and we keep them running as long as possible, until we get to that «Come to Jesus» moment where you HAVE to decide to either resuscitate it One. More. Time. or finally put it out to pasture. The guys at Pacific have always been great helping us with that. Many’s the time where we’ve taken a vehicle in and asked them to make a list of all the problems, prioritizing them from Must Fix NOW down to –meh-​. They have always been glad to do that for us. When we ask them questions they give nice clear answers, going into as much detail as we want.
The place is clean, not just the waiting area but the shop as well. No having to worry about inadvertently picking up grease or oil stains. Plus the bathroom is not scary at all. XD (Seriously, though.)
They have earned our trust.

Fast but not the most thorough or competent shop.

Pacific Automotive is really the best place to take your car. I took my car their once because my break light wouldn’t turn off. Turns out my whole master break cylinder has to be replaced… I was expecting a huge bill and to not have a car of days. Nope! Not only was the work cheap but I had my car back by the end of the day! I use to take my car to Midas for oil changes and they kept telling me to replace my transmission. I took my car to Pacific Automotive and they said it was totally fine! Now they’re the only ones who I let work on my car. They’re honest, fair and I know that not only will they do a good job, they’ll stand behind their work. LOVE THIS PLACE!

Been a customer for over 15 years. The owner listens to your issues and cares about the quality of his work. They’ll describe problems in great detail and even show you the faulty parts. I don’t go for extended warranties with dealerships as I’d rather just bring my vehicles here; it’s almost a relief when the original warranty expires as I often don’t trust dealerships anymore!
Finding a mechanic you trust is priceless. I highly recommend this shop.

I was happy to learn that a very good mechanic I know through my old landlord works here. So when our ’72 Cadillac threw a rod, I thought this would be a great new maintenance home for our historic investment of a car.
I literally spent 3 days of run around waiting for the customer service to tell me that they can’t work on old cars. If they would have called back 3 days ago to tell me this, I could already have the car in another shop. Instead.
If you have a classic car, they can’t work on it. If you like good communication, it’s not here.
On the up side, there’s a great mechanic working there.

I’ve never seen an auto place have such good customer service.
A while back I made a «dumb-​dumb» move pulling out of my driveway and knocking my driver side mirror off with a giant bird of paradise. Quickly grabbing some duct tape I taped it back on to be more official with the ghettoness of my poor car. It’s actually amusing that the boo-​boos on my car are all on the driver side… I mean I can’t even claim bad dept-​perceptive here! Ah well… I’ll just admit I suck and move on. Self-​infective wounds are better than to others!
So anyway, I got off track making fun of myself. So after I got to work with ghetto duct tape car, I was referred to Pacific Automotive to fix my car back up. I called them up and they were very helpful and understanding. I was able to drive down for them to see the damage and give me a quote the same day. I felt really at ease with the way I was treated and really trusted what they said. They weren’t in it to make a profit out of me… just find the best deal on the parts and charge for the labor time — that’s all.
I received several calls within a short time with pricing and such. I was amazed at the quick attention I received. Other than a delay in getting the parts, painting, etc… they would be able to take care of it right away.
In the end I found out the dealer had the parts in house and could use the existing mirror holder (meaning no painting needed) and I could be in and out in an hour. Though spending a few more days with duct tape was tempting… I just had to throw some money at the problem and make it part of the past asap.
But I just wanted to give a shoot out to Pacific Auto for the great customer service I received. They were very understanding of my end decision and I didn’t feel guilty about the time they spent researching for me.
I would definitely use them for services in the the future and i hope you consider them too! They really are «honest mechanics» and that’s hard to find.

ok. so there are a few people i only trust as far as i can throw them… mechanics, veterinarians, and car sales people.
Jim and his crew are amazing! i have been going here since I was 19 years old — which calculates out to 13 years. he’s worked on all 3 cars i’ve had in that time, and he knows all of my friends… because if you know me, you go to him for oil changes and any other work. not only has everything he done been done PERFECT the first time, but he has never done unnecessary work.
in fact, he won me over the first time i went because he brought out the old parts to show me exactly why they needed replacing.
so great car/​truck repair AND they are super nice and not condescending. you know what i mean ladies??? why wouldn’t you go here?